First of all, find the advantages of the communication object.
If you want to have in-depth communication with the communication object, you must first establish the premise of communication and lay a good foundation for communication. Therefore, we must see the value of the communication object before helping the communication object analyze and understand the problem. For example, the topic: "Xiao Wang is an office worker. At work, she suddenly received a notice from her superior to take part in the speech contest, and Xiao Wang immediately put down what she was doing to take part in the contest. When she came back, the director of the office severely criticized him, and Xiao Wang felt very wronged. If you were a friend of Xiao Wang, how would you persuade him? Please simulate it on the spot. "
If you want to further communicate with Xiao Wang on this topic, you should first see Xiao Wang's advantages, such as obedience and collective honor to the unit. Let Xiao Wang see being affirmed by others, so as to facilitate in-depth communication with Xiao Wang.
Second, analyze the problem of communication objects.
It is the key to solve the problem to help the communication object correctly understand their own problems. Only by correctly understanding the problem can we solve it pertinently, so we should have the courage to face it. In the above questions, as a friend of Xiao Wang, I must let Xiao Wang see that although there are certain places to participate in the speech contest, he feels wronged after being criticized by the leaders, which shows that Xiao Wang does not understand his own problems. In this topic, Xiao Wang's problems are: lack of work discipline, failure to do a good job handover, and poor sense of ownership. Only when problems are found can they be solved.
Third, analyze the cause or influence of the problem.
In addition to helping the communication object to analyze and face the problem, it is also necessary to let the communication object see the cause and effect of the problem, so that the communication object can have a deeper understanding of its own problems and will take the initiative to correct them. Among the above questions, Xiao Wang's problem is obvious. While helping Xiao Wang analyze the problems, it can also help Xiao Wang to further understand the impact of these problems. For example, if you leave your post without authorization and don't make a handover, it will delay the progress of your work and further affect the work arrangements of others, which may be a matter that affects the whole body.
Fourth, give suggestions to solve the problem.
Of course, after the communication object is aware of its own problems and the impact of the problems, it will further give the communication object solutions or suggestions, so that the communication object can completely change its own state and achieve the communication effect. For example, in view of Xiao Wang's problems, some suggestions can be put forward, such as maintaining the sense of honor of the team, learning to empathize, and having a sense of ownership. Through these suggestions, Xiao Wang will be more mature in his future work.