As a five-star hotel, customers will spend more money in order to get better service. But if the hotel can't even guarantee the most basic cleanliness, what's the use of the location and the bustling decoration?
As we can see from the video, the mouse just jumped on the dining table. Generally speaking, the mouse is a very alert animal. If it is not in a familiar environment, it will not be exposed to human vision at will. So we can infer that this mouse may have lived in the restaurant for a long time. It's hard to imagine that there will be mice walking around in such a luxurious place.
It can be seen that the customers who filmed the video were greatly stimulated after seeing the mouse, and the hotel management only apologized to the customers after learning about it, and there was no other substantial compensation measures except charging the meal fee. In fact, in addition to these two customers, other customers who ate at the hotel at that time should also be compensated. Just because they didn't find the mouse doesn't mean that nothing happened in the hotel.
In fact, the catering problem in recent years has been concerned by the public. Many restaurants and hotels have shiny surfaces, but they are dirty where customers can't see them. Hotels are often exposed to cockroaches or rats in the kitchen, and there are many star-rated hotels with high social recognition. However, in fact, this kind of thing is endless. Many hotels are still lucky enough to be neglected in health management, thinking that as long as they keep their appearance bright, they can rest easy. Customers are willing to spend a lot of money to choose high-end hotels, which is a kind of social trust. If the hotel excessively consumes the trust of customers, the final result may be more than just compensation for a few meals.
Finally, if this happens, customers can choose to seek the help of relevant departments and ask the hotel for compensation to safeguard their rights and interests as consumers.