Window employee self-evaluation template 1
The window of county land and resources bureau, the administrative service center, aims to optimize the economic development environment and carry out the activities of serving the people, effectively change the work style, improve the administrative efficiency, optimize the service process, and strive to create a one-stop service window, which truly realizes the "one-stop" service of business window acceptance, window audit, window charging, window accreditation and window accreditation, so that the clients can get efficient, fast and convenient quality services. Up to now, Window * * * has handled all kinds of examination and approval items 1906, and the timely completion rate has reached 99%. The annual work situation is briefly summarized as follows:
I. Work progress in the year
(a) bureau leaders attach great importance to the "window" work and give strong support.
The main person in charge of the bureau attaches great importance to the window work and has visited the center for inspection and guidance many times. The leaders in charge check in at the center every week and communicate with the leaders of the center. The bureau issued two sets of uniforms to the staff, dressing the, which set up a good image of the window staff.
(two) to improve the service quality and service level of staff.
In order to further improve work efficiency, strengthen management, standardize operation and improve service level, Land Window takes the lead in developing service quality activities in the center, namely "Five Ones" activities. First, mobilize window staff again, unify their thinking, deepen their understanding, and provide ideological guarantee for further improving window efficiency and service quality; The second is to carry out a self-examination and self-correction activity every quarter, and conduct self-examination and self-correction in contrast to administration according to law, standardized handling of affairs, and enthusiastic service. , advanced performance, spur backward; Third, everyone writes a work summary every quarter, contacting the responsibilities of each position, and paying close attention to rectification if it is not enough; Fourth, organize an enterprise return visit every quarter to solicit opinions and suggestions from enterprises on window approval and service; Fifth, conduct business training once every quarter to continuously improve the business level of window staff. The above activities have greatly improved the comprehensive quality of window staff, and the service quality and service awareness have been significantly enhanced.
(3) Innovating service mechanism to realize convenient and efficient window service.
1, adhere to the "leadership window service system". The leaders in charge of the bureau go to the window once a week to work, directly face investors and the masses, and coordinate and solve problems on the spot. It embodies the service concept of "people-oriented, convenient and efficient" and establishes a good image of government service. On-site inspection of window work, staff service and work discipline in the administrative hall.
2, the implementation of "six open", improve work efficiency. In strict accordance with the requirements of the documents, the land window promises to report and receive the documents within 7 working days after receiving them. All fees in the window will be paid in the central bank settlement window. According to the requirements of standardized window construction, service guides and project notices are placed in the window, and demonstration texts are provided. In order to facilitate the work of the masses, the efficiency has been improved. The work center of the national land window staff is the masses, and the heart is the masses. At present, when the staff who come to handle affairs fail to deal with it in time, they take the initiative to delay the off-duty time and wait for the masses to get off work.
(4) Strengthen system construction and window management.
1, adhere to the "four systems" and strictly implement the "four prohibitions" and "six prohibitions".
2. Give the chief representative of the window full authority to handle relevant business matters of the Bureau. The chief representative is responsible for the on-site examination and approval of materials to improve the efficiency of window handling.
3, strictly implement the relevant provisions of the organ efficiency accountability, bureau leaders don't regularly urge, the focus is on the window staff in strict accordance with the law, implement work discipline, improve work efficiency, improve service attitude, solve the difficulties of the masses, promote the implementation of the work, and strive to make the window a performance-oriented window.
Second, achieve results.
Training staff to firmly establish the "four consciousnesses" has further improved the quality of window service. Further establish a sense of service, which is embodied in serving the people, facilitating the people and benefiting the people, starting from meeting the needs of the clients and taking the satisfaction of the clients as a foothold; Further establish a sense of responsibility, always embody the integrity of law and discipline, achieve "words must be done, actions must be fruitful", constantly increase the proportion of immediate work, and put an end to the phenomenon of "two-headed acceptance" and "cardiopulmonary bypass"; Further establish legal awareness, embody administration according to law everywhere, bring window work into the standardized track, and always ensure administration according to law; Further establish efficiency awareness, focus on the construction of "efficiency window", actively innovate service methods, strive to promote standardized operation, and comprehensively improve administrative efficiency and service level.
Window Staff Self-Assessment Template 2
Time flies, and a tense and fulfilling year has passed. This year, I worked, studied and honed my working ability in practice, which greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much! [
As a service window toll collector, I spend every day sitting in front of the computer with a smile and mechanically repeating "civilized language, singing, collecting and paying, gesture service, charging and issuing cards". This year, although it has not achieved any vigorous results, it has experienced an extraordinary test and tempering.
The work in 20-2000 is summarized as follows:
(A): Earnestly study internal strength and strengthen the quality of faith.
Since the beginning of this year, I have actively participated in the series of activities organized by the management office to learn "Smile Beijing-Zhuhai", insisted on arming myself with the important idea of smiling from the heart and serving the society, purified my soul and constantly improved my ideological consciousness. Learn the rules and regulations and business theory knowledge of the management office, standardize your work words and deeds with various rules and regulations, and enrich your work practice with theoretical knowledge. At the same time, by continuing to study Chen Gangyi's deeds in depth, I further strengthened my belief in the noble cause.
(B): Love their jobs and strive to build a harmonious image.
As a toll collector, I always focus on the central work in the institute and actively cooperate with the leaders to carry out various tasks. Indoor operation, in strict accordance with the operating procedures. In terms of fees, we always adhere to the principle of "no leakage of applications and no evasion of applications". When I meet drivers who don't understand, I always try to be reasonable, emotional and reasonable. I won the understanding and respect of drivers and passengers in the past with excellent service and excellent business theory.
(c): Unite colleagues, help each other and build a harmonious team.
As a toll collector, in my daily life, I always adhere to the principle of being strict with myself and being lenient with others. When my colleagues are in trouble, I always give my best help with a sincere attitude. And the class members actively and conscientiously complete the work assigned by the leaders.
The above is a summary of my study, work and life in the past 20 years. Although some progress has been made compared with 20 years ago, there are still some shortcomings:
1, lack of subjective ability in learning.
2. There is still a gap between the professional level at work and the requirements of management.
3. The participation of collective organizations in cultural and sports activities is not enough.
4. Smiling Beijing-Zhuhai still has some shortcomings.
On New Year's Eve, I will welcome 20 years with a new look and a new plan. Unite colleagues at work, help each other and actively cooperate with leaders. I will work hard on smiling service, and convey our sincerity, sincere service and service to the society with a smile! The so-called "service has a starting point and satisfaction is endless". While doing a good job in the civilized and high-quality service of "Smiling Beijing-Zhuhai", we should also be a propagandist to publicize the national charging policy, a waiter who can help drivers and passengers solve difficulties, and a smiling messenger who advocates harmonious transportation! Only by constantly improving the professional level, deepening the service consciousness, changing the perspective and changing the charging into service can we achieve enthusiastic service and civilized charging, overcome the cold and hard working attitude and create a good working atmosphere of harmonious and civilized charging. A sincere smile costs nothing, but it can win everything. When smiling is as natural as breathing, we are closer to drivers and passengers. A sincere smile can give drivers and passengers a feeling of spring, relaxation and sweetness. A sincere smile can make our charging process fast, efficient and high-quality. Give someone a rose, and the hand has a lingering fragrance. Treating people with a sincere smile not only improves social satisfaction, but also improves their own quality and work efficiency, becomes beautiful and confident, reduces window disputes and contradictions, and makes the business environment more harmonious and orderly.
Window staff self-assessment template 3
According to the work requirements of the Party Committee of the branch, the work arrangement of the trade union of the branch throughout the year, and the Administrative Measures for Civilized and High-quality Service at the Window Counter of Anshan Branch formulated by the Bank, from 20 to 2000, our department conducted monthly and continuous follow-up inspection and evaluation on the service of nearly 50 external service windows of 1 1 business institutions under its jurisdiction. Now we will summarize the service work last year.
I. General situation
First of all, in order to strengthen the supervision and inspection of window services, on the basis of full-time service supervisors and regular monthly inspections, at the beginning of the year, the branch also hired professional service supervision institutions for a fee to make unannounced visits to the daily service status and service quality of all window units throughout the bank, ensuring the objectivity and authenticity of the annual evaluation results.
Second, in order to improve the counter service quality of our window staff as soon as possible, especially those newly hired in recent years, and truly provide customers with high-quality and satisfactory financial services, in April last year, our department, together with the Personal Finance Department, the Supervision and Internal Control Department, Yintuo Sub-branch and other departments, compiled and compiled the booklet "Answers to Personal Financial Services of Anshan Branch" and distributed it to all business institutions to ensure that each counter staff member had one copy, and then provided services.
Thirdly, in order to win the prize and punish the inferior in the service assessment, and further provide a detailed basis for the Party Committee of the branch to implement the employee reward and punishment withdrawal mechanism, since the beginning of last year, our department has also established a "window employee service file" for each front-line window employee based on the monthly service inspection data, and continuously recorded the service status of each counter employee throughout the year. This not only strengthens the branch's detailed understanding of each employee's service, enriches the service evaluation materials, but also plays an active role as a staff member in the decision-making of the party Committee of the branch.
Fourth, in the whole year of 2000-2008, our department organized nearly 300 times of supervision and inspection on the service work of nearly 50 savings outlets under the jurisdiction of 1 1 business institutions, and the inspection was conducted in a cross-cutting manner, with the monthly service inspection coverage rate of outlets approaching 100%. Throughout the year, * * * held eight service briefing meetings attended by members of the Party Committee of the branch and heads of institutions, and reported and summarized the monthly service situation of institutions successively, affirmed the advantages and pointed out the shortcomings, which played a role in urging and promoting the continuous improvement and promotion of the service quality of branches.
Second, several aspects worthy of recognition
From 20 to 2000, the bank's window service was highly concerned by the branch party Committee. Under the careful guidance of the leaders of the Party Committee of the branch and the strong support of the heads of various institutions, and with the joint efforts of the front-line staff of the whole bank, the service efficiency and service level of the whole bank have been significantly improved last year, and three service competition winners have emerged: Xidi Branch, Tiedong Branch and Jiefang Road Branch. Not only won the recognition and affirmation of the provincial trade union, but also won the praise and praise of our customers. It is embodied in the following aspects.
First of all, 2008 is the Olympic year in China. In accordance with the unified requirements and careful arrangements of the Head Office and provincial banks on doing a good job in Olympic financial services, and in accordance with the detailed rules of the Bank of China's 20-2008 Olympic Service Series Plan and the Olympic Financial Services Content and Scoring Standard, the tasks of Olympic financial services within its jurisdiction will be decomposed in time, implemented by people and fully implemented. With the successful conclusion of the Olympic Games and Paralympics, the Bank has also successfully completed various service tasks during the Olympic Games without any mistakes. Although we live in a non-Olympic host city, we have directly or indirectly contributed to the success of the Beijing Olympic Games.
Second, after a year of repeated supervision, inspection, competition and appraisal, it is found that the employees of the whole bank are gradually establishing a brand-new modern service concept. Managers at all levels see economic benefits through service work in the management process, and truly equate service work with business work in their daily work. The vast majority of tellers in front-line windows are gradually changing from passive service to service awareness. They not only pay attention to improving service skills and constantly innovating services, but also begin to pay more attention to the quality and connotation of services. It is precisely because of the hard work of all the staff this year that our service will regain its former style and reshape the gold medal image of BOC service.
Third, in the past year, under the premise of continuing to pay close attention to the soft and hard environment and conditions of window service, the bank also strengthened the quantitative assessment of service work as never before. As a tool to truly reflect the basic situation of our personal financial business and personal customers' satisfaction with our service, the star teller card used by counter personnel has not been paid enough attention by front-line employees, nor has it played its due role in service evaluation. Because it reflects the objective truth of business and service work, it can avoid the mistakes and deviations of manual evaluation, so since the service competition in 20-2000, we have taken the use of star teller cards as an important indicator of service assessment of various institutions. Moreover, this indicator has become the most important weight to determine the ranking of the participating units from the beginning of the assessment. This quickly attracted the attention of leaders at all levels, and all tellers began to give a new understanding of this instrument, which was regarded as dispensable in the past work, and used it consciously and actively in their daily work. After a year of service competition, we can clearly see that the use of star teller cards for window staff has been greatly improved, and the service and business data reflected by them are uneven from the beginning of the year to the end of the year, and all data indicators have been greatly improved. This not only provides a hard standard for the annual service assessment of various institutions, but also provides the most reliable basis for the annual star teller assessment of our bank.
Fourthly, last year, the Bank received and accepted 95,566 letters (2 16) about investigation, suggestions, praise and complaints. Among them, there were investigation letters 1 10, 7 suggestions letters, 6 commendations letters1,and 38 complaints letters, of which less than 20 were really effective. It is worthy of recognition that from the number of complaint letters that can best reflect the customer's satisfaction with our service, compared with-,the number of customer complaints of our bank has dropped significantly in the past 20 years, which directly reflects the improvement of our service level and quality. Especially with the full-scale service competition, customers' praise for the service of our window staff through the 95566 service hotline is increasing day by day, reaching 6 1 throughout the year, while the data index is almost zero every year.
Window Staff Self-Assessment Template 4
Time flies, I have been working in the administrative examination and approval bureau for more than August. The work in 20 1 year is reported as follows:
I am mainly responsible for the data acceptance and certification of forestry and landscape architecture 18, and I accepted 3770 pieces on 20 1- * *. All kinds of examination and approval services handled throughout the year are completed within the promised time limit. And the satisfaction rate of the masses reached 99%, with no complaints.
The work of the administrative examination and approval bureau made me truly and profoundly realize the ordinary and difficult work of window service. This year, I learned a lot of new knowledge and had many new feelings and new thoughts.
1, service-oriented promotion concept
Window work made me understand the true meaning of serving the people and found a new fulcrum for selfless dedication to the party and the people. Being among the masses, the heart should also be among the masses. In the administrative examination and approval bureau, nothing is more meaningful than the word service. Serving the masses and enterprises is my job. Once, I loved the working environment of the administrative examination and approval bureau; Now, I just want to serve the public.
2, exercise ability, improve literacy
The level of window work is mainly reflected in the quality of service. It is a compulsory course for us to improve our political theory literacy and professional quality. Window staff should be familiar with all kinds of business knowledge and processes, and know well when customers come to the window for consultation. It is not easy to do a difficult thing well, and it is even more difficult to do a hundred simple things well. Most people's understanding of window work is monotonous and boring, but I think that although the work is not difficult, it is extremely complicated, which requires us to have excellent patience and patience, and always adhere to a service concept of "I would rather trouble myself a hundred times than embarrass the masses once". Serve the people sincerely, so that everyone who comes to work can feel that a little waiting is also a good time and memory with a smile and enthusiasm.
3, based on the post to achieve value
The window is the link between the government and the people, and it is also a platform to reflect the value of my life. Some people say that the best way to seek happiness in life is to respect labor, and all happiness can be obtained from labor; All troubles can be relieved by labor! Doing everything well and making achievements in ordinary posts is extraordinary.
In the future, I will be more strict with myself, strengthen the study of political theory, laws and regulations and professional knowledge, and constantly improve my service ability and level.
Window staff self-assessment template 5
Strive to improve the level of administrative services. Personal Year-end Summary Over the past year, under the correct leadership and cordial care of the Party Group of the Municipal Administrative Service Center, the Municipal Health Bureau and the Health Supervision Bureau, and with the tacit cooperation and strong support of my colleagues at the window, I have always adhered to the principle of "administration according to law and law enforcement for the people", bearing in mind the service tenet of "convenience, standardization, honesty and efficiency", and served the administrative counterparts with full work enthusiasm and high professionalism. Some achievements have been made in work discipline, service attitude and work efficiency, which has made positive contributions to building a harmonious health window. The summary is as follows:
I. Achievements and practices
(a) actively promote the reform of the administrative examination and approval system.
In order to implement the spirit of deepening the reform of the administrative examination and approval system by the provincial party committee and the provincial government, and in accordance with the requirements of normative documents such as the Notice of the General Office of the People's Government of Hubei Province on Implementing the Reform of "Three Concentrations" of administrative examination and approval (E Zheng Ban Han [20-] No.24), and in accordance with the unified arrangements of the municipal party committee and the municipal government, actively promote the reform of the health administrative examination and approval system of our bureau. The first is the opening of administrative license. This year, we unified all the administrative licensing examination and approval items that were managed by multiple heads and handled separately in the past to the window of the Health Bureau of Huanggang Administrative Service Center, realizing "unified acceptance, unified examination and unified delivery", which greatly facilitated the administrative counterpart; The second is to improve and perfect various rules and regulations. Combined with the actual work, the rules and regulations of health administrative licensing, such as first asking responsibility, one-time notification, time-limited completion, and accountability for law enforcement faults, were formulated and implemented, which standardized and supervised the work behavior of the undertaker and effectively guaranteed the "legal license, standardized license and fair license"; Another is to implement the "urgent" system. In order to facilitate units and individuals to apply for industrial and commercial business licenses and tax registration, especially for investment projects, major projects and special projects, the "urgent handling" system was implemented, and designated personnel were given priority in handling without violating relevant laws and regulations, opening up a green channel, which was fully praised by the administrative counterparts.
According to incomplete statistics, * * * accepted more than 330 hygiene licensing items (new handling, replacement, change and cancellation) such as catering services, and more than 5,600 public * * service items such as medical personnel's practice registration, and successfully completed all the approval and service work undertaken by our bureau according to law.
(2) Continue to strengthen political business study.
First, take an active part in various political activities. Seriously study important thoughts such as theory and Scientific Outlook on Development, further improve personal political quality, always be consistent with the CPC Central Committee politically, and clearly oppose and resist all unhealthy trends; The second is to seriously study the knowledge of laws and regulations. Study hard the Administrative Licensing Law of People's Republic of China (PRC), the Food Safety Law of People's Republic of China (PRC) and the Detailed Rules for the Implementation of the Regulations on Hygiene Management in Public Places to lay a solid legal foundation for window service; The third is to pay attention to the level of work. I haven't worked in the window for a long time, and I'm not familiar with many business jobs. Therefore, I focused on the administration, administrative examination and approval, office automation and other related knowledge. And my ability to handle affairs according to law has been greatly improved, and my legal consciousness and legal concept have been further improved.
(c) Efforts to improve the efficiency of administrative services
1, the time-limited settlement system is implemented. Conscientiously implement the "People's Republic of China (PRC) Administrative Licensing Law", fulfill the social service commitment of project approval, conduct on-site examination and inspection of the matters submitted by the applicant according to the principle of rapid project approval within the approval authority, accept them according to law after confirmation and complete materials, and immediately register them on the Huanggang administrative licensing approval platform. All kinds of approvals and services handled this year were completed within the promised time limit, and the completion rate reached 100%.
2, warm service, convenient and affordable. Conscientiously implement the relevant decisions of the Municipal Party Committee and the Municipal Government on further optimizing the government affairs and social environment, firmly establish the consciousness of governing for the people in the process of administrative examination and approval, take the central window as a platform to expand the administrative examination and approval and service functions of the Health Bureau, and serve as an emotional link between units and the masses, wholeheartedly provide quality services and complete various examination and approval work with high quality and efficiency. At the same time, we insist on humanized service, take pains to solve the consultation and handling matters of the staff who come to handle affairs, and solve them on the spot if conditions permit, which effectively improves the work efficiency of the window and realizes zero complaints at the window all year round.
3. Strictly handle the acceptance, completion, inspection and acceptance. In accordance with the "eight prohibitions" of the Ministry of Health, the "five systems" of clean government work and the "ten prohibitions" of the administrative service center, the administrative examination and approval items shall be handled according to the authority given by the Administrative Licensing Law and other laws and regulations, so that the government can neither neglect its duties nor act arbitrarily, and establish the image of "fair use of power and clean administration".
4. Be strict with yourself and obey the law. Strictly abide by the code of conduct and work disciplines of the municipal administrative service center, make gfd dignified, enthusiastic and generous, be loyal to their duties, stick to their posts, and never wander and chat casually. In the past year, I have never been influenced by personal affairs. Although the work is hard and boring, I am sincerely gratified to see the customer leave with satisfaction.
Second, the problem and plan
Although some achievements have been made, compared with the city's economic and social development, compared with the people's health needs, compared with the requirements of establishing and implementing Scientific Outlook on Development, compared with the expectations of leaders at all levels, there is still a certain gap. Mainly in the following aspects:
1, lack of bold attempts. As the central window unit, there is a lack of bold exploration and new attempt on how to further optimize the service function in the usual work process.
2. Insufficient communication between windows. There is not enough contact and communication with other window comrades in the center, and the purpose of learning from each other, helping each other and promoting each other cannot be achieved.
In the future work, we will seriously find out the shortcomings, actively improve our work, be determined to innovate, and redouble our efforts with greater enthusiasm to make the health administrative examination and approval work to a new level.
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