Responsibilities of the Lobby Manager

1 Make guest departure records and implement every detail of customer reception;

2 deal with guest complaints and solve problems correctly according to the guest's psychology;

3 understand the trend of the day and try to participate in the reception work;

4 inspect the inside and outside of the restaurant to ensure the normal operation of various functions and eliminate the preventable disadvantages in time;

5 when talking with guests, you can introduce the characteristics of meals appropriately; .

6 keep close contact with the security department and the reception desk, obtain information and make an "accident" report;

7 check with security personnel and engineering personnel;

8 cooperate with the personnel of the finance department to collect the overdue accounts;

9 in case of emergency, correct instructions must be given;

11 When there is no leader to ask for instructions in a dangerous accident, a decisive decision should be made and the guests should be evacuated as necessary;

11 arrange for the guests who are sick or have an accident to be sent to hospital;

12 be responsible for the handling of lost and found valuables;

13. Need maintenance projects in the lobby, and urge relevant departments to maintain them in time;

14 do a good job of fire prevention and theft prevention within the scope of this group;

15 leaders reflect the performance of relevant employees and the opinions of guests;

In p>16 days, the incident and complaint handling on that day were recorded in the duty book, and reported to the superior leader;

17 Other tasks assigned by good leaders. First of all, be sincere! Replace the faulty dishes or staple foods! If the guest asks to return it, he should be satisfied. Try not to let customers have excessive behavior and not affect other guests' dining. Don't make a big deal out of it! This is bad for the reputation of the hotel! !