If the Meituan complains that the business is successful, the business will be deducted, and if the score reaches a certain level, there will be corresponding punishment.

According to the provisions of the Merchandise Integrity Convention and Management Measures of Meituan Dianping. com:

Article 3. Merchant Punishment Rules:

After deducting points for each violation, the system will calculate the current merchant integrity score; If the penalty points for the current violation meet the penalty conditions, the merchants will be punished according to the penalty rules, as follows:

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Note:

1. Merchants can appeal in good faith through the portal:/trust.dianping.com/"target =" _ blank "title =" Only one link can be selected "> ? Trust.dianping.com gives feedback.

2. The staff of Meituan Review will verify it within 3 working days after receiving the complaint from the merchants; If it is determined that the evidence provided by the merchant is established, the corresponding deduction items and penalties (such as penalty due to deduction) will be cancelled and the results will be informed to the merchant; If it is determined that the evidence provided by the merchant is not valid, the merchant will be informed of the verification result and the processing will be maintained.

3. If the merchant maliciously complains or provides false vouchers, the Meituan Review will deduct 2 points of merchant integrity according to the Rules for Deduction of Business Violation.

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Extended information:

Relevant regulations:

1. Purpose and scope of application

In order to provide more authentic and objective comments and merchant information for the users of Meituan as a consumer reference; In order to provide a fair and equitable competitive environment for the vast number of merchants. Hereby, the Measures for the Management of Credit Evaluation of Merchants are drawn up, and we will join hands with merchants to resist acts that disrupt the evaluation order of the platform, such as false praise and malicious bad evaluation of competitors.

scope of application: all catering merchants, comprehensive merchants and hotel travel merchants on meituan comment platform.

second, merchant evaluation credit score and punishment rules

1. definition of evaluation credit score

merchant evaluation credit score: it represents the present situation of merchant evaluation credit on Meituan public comment online.

if the merchant has no record of cheating in violation of rules and regulations, the merchant's integrity evaluation score is 1.2.

/www.meituan.com/terms/honest "target =" _ blank "title =" Only one link can be selected to take effect "> Meituan official website-Meituan Dianping.com Merchant Integrity Convention and Management Measures