How to motivate service personnel to satisfy employees not only needs to give employees an expected salary, but more importantly, it needs to constantly recognize and praise each employee's efforts in their work. By recognizing employees' work achievements, expressing gratitude to employees for their extra efforts, and constantly strengthening these behaviors, these good behaviors can be maintained, and at the same time, employees can be more satisfied, make progress and grow. Check your service team culture. A team culture that supports customer service not only helps to provide quality service, but also motivates employees. First, please check the company's service team culture. The following characteristics are the performance of excellent service teams. Employees are willing and often help each other; Employee trust and trust management; Management gives employees the opportunity to develop new skills; Management requires employees to give suggestions on how to serve; Management respects employees; Management rewards employees according to their performance; More active communication between management and employees; Corporate culture can reduce the pressure brought by customers; What can motivate employees? Before you make a formal incentive system, you should decide which incentive method can best motivate your employees. Many managers made the same mistake and gave every employee the same reward. This is not very effective, because different things can inspire different people. Remember that the way you motivate employees must be what they think is precious. What kind of employees need to be motivated? Many managers only reward those employees who have outstanding performance in service. This incentive system creates a competitive environment and enables employees to compete with each other. The purpose of encouraging quality service is to build a strong service team, so it is very important to design various forms of rewards and recognition to encourage each employee to exert their greatest potential. In this way, you can motivate all your employees to improve their services. Strengthening Good Behavior To cultivate a new kind of good behavior, your employees need to strengthen it at least three times. Therefore, you need to constantly look for opportunities to strengthen the positive behavior of employees. Although every employee has different incentives, there are four incentives for you to use: monetary rewards, gifts and prizes, recognition and encouragement, and verbal praise. These rewards include bonuses, commissions and profit sharing. When material rewards are directly linked to work performance, the effect is more obvious. Otherwise, employees may appreciate rewards, but this has nothing to do with motivating employees to provide quality services. Gifts and prizes, such as free goods, travel vouchers, movie tickets, etc. It is very effective in motivating employees to achieve special customer service goals. If everyone has the opportunity to get such gifts and prizes, it will help to create a positive and enthusiastic atmosphere in the service team. Unlike monetary rewards, gifts and prizes can be shared by teams. Therefore, if this reward is publicized in the service team, it will help to motivate the whole service team. Recognition and encouragement Recognition encouragement may be insignificant from the perspective of money, but it is very effective because it is meaningful. Recognizable encouragement includes certificates, medals, trophies, coffee cups and so on. Such recognition and encouragement will be more effective if it is valued by other employees of the company and linked to specific customer service performance. Verbal praise can encourage many employees. Verbal praise is very important, because it can make employees improve their self-awareness, find a good self-awareness, and let them finish their work better. It is best to praise face to face, but if you can't, praise by phone or email is also effective. When praising, remember that only when employees think your praise is true and sincere will it play an inspiring role. The principle of praising employees every day: Constantly praising employees is essential to maintain a high standard of service performance. Pay attention to the following principles when praising employees every day: praise when necessary; Timely praise; Be specific; Correct praise; Praise all behaviors worthy of strengthening; Praise when needed; You need constant reinforcement and encouragement to make a new behavior a habit. Continuous reinforcement requires encouraging employees every time they show your expected behavior. Satisfied customers can also provide an encouragement to make employees feel proud and satisfied with the new skills they have learned. It is important to praise in time and immediately. When a good behavior is completed, praise it, which helps employees to quickly connect good behavior with encouragement and strengthen good behavior. Be specific. Employees need to be clear about what you praise so that they can repeat this behavior. Don't say, "Well done, Xiao Wang!" More specifically, for example, "Xiao Wang, you did a good job in receiving customers just now. You asked the right question, understood the customer's needs for us, and met his requirements in time. Well done, come on! "Praise must be correct. If praise is effective, then praise behavior or employees must be correct. It is important to inspire all the behaviors and individuals you want to see, but you should also pay attention to whether it is appropriate when giving specific praise. Everyone's motivation is different, which requires managers to observe carefully in daily life and find the best way to motivate every employee. Praise all behaviors worth strengthening, and strengthen any behaviors you want to see again and again. Start by praising excellent service. Maybe not all employees can provide quality service. But constantly encouraging and supporting them to develop in this direction is not only conducive to maintaining their existing good behavior, but also conducive to their continuous progress. Every employee can make progress. In today's competitive market economy, continuous improvement will make you ahead of all competitors. Linking praise with correct behavior and linking praise with expected behavior can continuously improve the effectiveness of incentives. You can explain to employees how good behavior of employees produces good results. For example, if an employee receives a complaint correctly, you can associate the expected behavior result with praise in the following ways, "Xiao Wang, your complaint just now was handled successfully. Let the customer vent his grievances first, keep positive eye contact with the customer at the same time, understand his wishes, and finally help him solve the problem. Customers get a positive experience from you, so they may be more loyal to our service. Keep trying. "Through this form of praise, you let the employee see how his behavior has created positive results, and he hopes to create more such results in the future.