11 catch-up rules for restaurant foreman

2116-19-16

29 rules for restaurant foreman

In the actual work of catering enterprises, the foreman's work style is an important factor affecting employees' work mood and service quality. The main mistakes made by the foreman are:

1. Being partial to subordinates:

No employee likes that his foreman is partial to some employees because it is unfair.

2. Don't pay attention to listening:

If a foreman doesn't listen to the employees' opinions on work at all, the employees will be very disappointed, and gradually they will have no interest in talking about any work with the foreman, which will frustrate the employees' enthusiasm.

3. Give good news but not bad news:

Giving good news without bad news is not a good thing, and bad news can avoid making things worse. When an employee reports bad news to the foreman, the foreman flies into a rage or blames the employee, which will make the employee stop reporting bad news in time.

4. Love sarcasm:

Employees don't like the foreman to talk to them in a mocking way. Laughing at an employee in front of other employees will make employees lose face and damage their self-esteem.

5. Over-sensitivity:

A foreman who is very sensitive to employees' every move will make employees feel that their correct work is being questioned, and they will have a cup bow and snake shadow on their work.

6. Hesitant:

When something happens, he is not calm and can't make up his mind. At any time, the subordinate employees get the answer "Let me think about it", and such a foreman can't be respected and convinced by the employees.

7. dogma:

employees are disgusted with dogmatic foreman, who is not good at listening to other people's opinions and thinks that his personal opinion is the best.

8. Arbitrary:

Make a decision easily without serious consideration, and after making a decision, don't listen to other people's suggestions, and stick to it.

9. Improper time management:

If a foreman can't manage his own time, he has no right to dictate how employees manage their time.

11. Don't know how to use authority:

The foreman should use his authority at the right time, with clear rewards and punishments, establish prestige and put an end to bad habits. Otherwise, even subordinates will think that the foreman is not as skilled as others and is a coward.

11. It's hard to find a trace:

Some foreman often evades his own work in order to avoid making a decision. A foreman who often has no trace is worse than no foreman.

12. Lack of trust:

Trust is mutual. Employees want the trust of the foreman, and when the foreman questions the ability of employees, employees will be disappointed. Trust should be maintained between employees and foreman, and this confidence should be maintained every day.

13. Lack of organization:

Lack of organized foreman will make employees feel confused. Many employees think it's annoying to work with an unorganized foreman.

14. Lack of leadership skills:

Some foremen often ignore the feelings of their employees and don't like to direct employees in a polite tone. Employees hope that the foremen can treat them with courtesy and maintain their self-esteem.

15. Dictatorship:

Many foremen think that a successful manager needs to use tough measures. The foreman gives orders, but employees can't carry them out in doubt. This will make the foreman lonely and helpless, so that employees can't feel a sense of belonging to the work. Employees think it is very difficult and difficult to work with a dictatorial foreman.

16. foul language:

according to the survey, employees pointed out that they would not have a good impression on a foreman who spoke rudely. This is not only a moral issue, but also a personal accomplishment. This language cannot help solve the problem.

17. fickle:

employees will feel nervous if their foreman is moody and unpredictable. At the most critical moment, the head waiter changed from one personality to another, which is the saddest working environment. We should maintain a sober personality and have a little sense of humor. When a person is often tempered by setbacks, he will change his personality and become approachable.

18. Poor planning:

Employees don't like a foreman who can't plan. Failure to make proper arrangements in advance will get twice the result with half the effort. Spending a few minutes planning every day will save a lot of time and won't feel uneasy about unexpected things.

19. Poor communication:

Communication is the first step to successfully complete the task. Imagine that when the foreman does not clearly hand over the task to the employee, the employee will know nothing about the work that should be completed, and it can be imagined whether the work can be successfully completed.

21. Refuse to take personal responsibility:

When people face responsibility, there are two behavior patterns: one is practice-oriented, and the other is defense-oriented. Practitioners are those who dare to take responsibility; The debater always likes to defend when he meets something, and he is a person who shifts responsibility. Refusing to take personal responsibility is an easy mistake for the foreman.

21. Don't listen to employees' opinions:

Some foreman thinks he is brilliant and often doesn't listen to employees' suggestions, especially for those employees who can't grasp the key points, they are upset when they see his suggestions; Some people are narrow-minded, and they give advice to employees who don't have the same feelings. After listening to it, they immediately interrupt, making the other party unable to get off the stage.

22. Criticize and accuse in public:

When employees make mistakes in their work, don't criticize and accuse in public. This will only make things worse, and even hurt employees' self-esteem, resulting in employees' bad working mood or rebellious psychology or behavior. The foreman must not lose his temper when criticizing. The consequence of this is that the foreman will lose his prestige in front of the employees and give them a feeling of prejudice against him.

23. Love to be sarcastic:

Some foreman talks to employees in a mocking way, and ridiculing and satirizing an employee in front of other employees will make employees lose face and damage their self-esteem. According to the survey, employees all pointed out that they would not have a good impression on a vulgar speaker. This is not just a moral issue, and this language can't help solve the problem. "Don't do to others what you don't want them to do to you." Is there any difference between treating employees and serving customers like this?

24. Poor communication and coordination:

Perhaps the most difficult thing in a foreman's daily work is communication. Communication and coordination is an important work in the process of foreman's supervision. Besides paying attention to the internal coordination of the team, we should also be good at coordinating with other teams, departments and superiors. Foremen who only concentrate on their own work without paying attention to mobilizing the enthusiasm of all parties, even if they work hard and tired, will often end up in an embarrassing situation with half the effort.

25. Arbitrary:

There are more "imperative" commands and less "discussion" management. Some foremen think that a successful manager needs to use tough measures. The foreman gives orders, but employees can't carry them out in doubt. In fact, this will make interpersonal relationships easily tense, the foreman will become lonely and helpless, and employees will not feel a sense of belonging to their work. A foreman should be a "waiter's waiter" at work, not a "senior official who killed people". Once you do this, you will find that your prestige and dignity have not declined, but won the hearts of more employees.

26. Don't know how to use authority:

Many foremen can't get the respect and trust of employees because they don't know how to use their rights, which makes employees dislike that their foremen are weak, but they don't speak when they should, giving other departments a chance to argue irrationally.

27. Not good at motivating deployment:

The foreman should be good at motivating, encouraging and praising employees. The following sentences should be the common language of the foreman: well done; Make rapid progress; That's right; You are very capable; Continue to protect-hold; What you think is a good idea; Did it go smoothly? I'm glad you have such a performance; I knew you could do it; You did it very seriously today; You make progress every day; I appreciate your help; You will do better next time; If you are hungry, just do it; Your movements are really fast; This way of yours makes the work much easier; You see, you have figured out a way; This is the best you have done, and it will be better next time; Go on, you have made great progress; I'm glad for the work you did today ...

28. Stick to the routine:

Some foremen think that if you just follow the old management methods, there will be no mistakes. In fact, the foreman's job can't be to keep the existing rules and methods unchanged, which will never improve the work efficiency and quality. If the foreman loses initiative, he will become a mechanical leader.

29. Deceive the superior and deceive the inferior:

Some foremen are obedient to the manager and talk about their achievements, but they report good news instead of bad news, but they are domineering in front of the employees. It even hinders the manager from communicating with the lower-level employees, and deceives his superiors and deludes his subordinates by himself. Such a foreman makes the manager unable to really hear the voice of employees, and even makes employees misunderstand the manager. The manager is most afraid of being isolated as a "loner" and not understanding the voice of employees. A leader who can lead employees to work together and create achievements, and also let managers communicate with employees, will make managers trust.

II

Working terms of catering foreman 35 bogey

Many times, as the foreman of grass-roots managers, he has committed some management problems, such as overusing inappropriate sentences, which has caused great psychological pressure to ordinary employees, such as:

Make it clear that I am the foreman, not you, and I have the final say.

what are you asking? Do as you are told!

I'm afraid of being tired. I won't be tired when I go home to sleep.

this little thing can't be done. I think you'd better go home and hold the baby.

what a fool!

if you don't want to do it, you can go. There are many people.

you people, you can't do anything, and you've humiliated me!

I say yes, but no, no!

I told you, if you can't do it, you can't do it. Why? Not convinced!

whoever told you to go to, it's none of my business.

why are you causing me trouble again! Nothing to do.

do you still take me seriously with this attitude?

I don't care about this matter, just do what you like.

as long as I am here, you can't get ahead.

you have the ability to sue me!

listen to me or listen to you?

who am I looking for if you want to see me?

if I can't cure you today, I won't be surnamed Zhang.

who do you think you are? Don't be ignorant!

if you have any more skills, I just don't need you, so what?

I hired you. You have to listen to me, or I'll let you go.

but for my help, you would never have done it.

I support you, but so-and-so disagrees.

don't worry, I will never make you suffer.

XXX doesn't agree with your promotion this time. I have done a lot of work for you.

this problem is left over by the former foreman, and I don't know, so I don't care.

I am like this. What can you do with me?

sue me if you can. I'm afraid you won't succeed.

if you are capable, don't work for me.

who told you to be so stupid that you couldn't do it? Who else can you blame?

what are you doing? it's none of my business. it's none of my business if you find someone else.

I just don't like you. What?

why do you always make mistakes? No brain? Buy some "melatonin" for tonic.

how could you? Cann't even handle such a trivial matter?

what's your attitude? Don't dare talk to me like that, I don't want to do it!

Three

Catch-211 for the foreman of the catering department

(1) Responsible for the manager of the catering department, play the role of assistant, and complete all tasks assigned by superiors on time, in quality and quantity.

(2) Be responsible for gfd and attendance discipline of restaurant employees.

(3) Be responsible for the cleaning and hygiene of tableware in this area, and make a reasonable periodic health plan.

(4) Be responsible for the daily pre-meal meeting on this floor, and reasonably mobilize personnel and assign work according to the business situation, so as to make the best use of people.

(5) Strengthen the supervision in business, adhere to the front-line command, find and correct problems in the service process in time, continuously improve the service quality, and properly handle guest disputes.

(6) warmly receive new and old customers, be humble, meet all reasonable requirements of customers in time, and pay attention to collecting customer files and opinions and report them to the department manager in time.

(7) To be responsible for forecasting and controlling regional turnover, operating expenses and labor, making regular inventory, reasonably controlling losses and strengthening property management.

(8) Do a good job in banquet and VIP reception according to the scheduled materials such as banners, water tags, flowers and stereos.

(9) Be responsible for the horizontal contact between the restaurant and the engineering department, warehouse keeper and kitchen department, and complete the coordination matters such as repairing, purchasing and receiving goods.

(11) Be responsible for the formulation and implementation of the business training plan for employees on this floor, continuously improve the professional quality of employees, and authorize the foreman to carry out the service skill training plan according to the plan.

(11) Make work plans, work summaries and work reports and report them to the department manager regularly.

11 records of the floor foreman of the food and beverage department

1. Be responsible for the supervisor of the food and beverage department, carry out the supervisor's work instructions and report back to him.

2. Enjoy the authority stipulated by the foreman, be responsible for the on-site management and supervision of the employees in the area, and lead the employees to do a good job in cleaning and receiving services in this area according to the restaurant service standards and quality requirements.

3. Quality of work such as on-site inspection, supervision etiquette, appearance, attendance and discipline, hygiene, and preparation for meals. Make records and make rewards and punishments decisions and report them to the supervisor.

4. Be familiar with the service procedures and operation specifications of tables, private rooms and banquets, assist the waiters to finish their work at any time during meals and correct and guide the problems found in time.

5. Be familiar with the details of hotel services and restaurant products, lead the staff in this area to do a good job in promoting hotel products such as drinks and dishes, and assist in solving difficult problems.

6. Be responsible for the collection, distribution, loss and reimbursement of materials and supplies in the relevant area, and regularly check and count all kinds of equipment, property and articles in this area to ensure that they are in good condition.

7. Assist the supervisor to hold regular pre-shift meetings and business meetings, rationally allocate employees' work, set areas, personnel, posts and responsibilities, be hardworking, care about employees' ideological and living conditions, and take the lead to set a good example.

8. Implement the pre-shift meeting system:

(1) Communicate the work instructions and quality requirements of superiors, summarize the deficiencies and violations in service work, praise the advanced, correct the deficiencies, and report the rewards and punishment decisions.

(2) check gfd's attendance discipline.

(3) Booking notification, dish training and work arrangement.

(4) upload and release, and coordinate the cooperation and unity between the team and employees of the department.

9. Accept and assist the supervisor's training work, and lead employees to continuously improve the comprehensive quality of business skills.

11, linen laundry should be in place in time, and the number of receiving, releasing and keeping should be consistent. Complete other tasks assigned by superiors.