1, seriously study customer service standards, processes and operating norms. Just to the guest room department under the guidance of the foreman, the use of a week's time to seriously study the relevant systems, master the basic work requirements and key notes. At the same time to understand some of the daily exceptions to the disposition of the matter, so that I have a clear understanding of the guest service, to do a good job of room service to lay a good foundation.
2, work seriously to colleagues to learn, against the standard of strict requirements for themselves. In the workplace, serious work, meticulous, service and hospitality, every day according to the requirements of the successful completion of their work. Many times by the customer's praise, holiday promotional results among the top, and achieved XX good results.
3, strengthen communication with customers, provide W personalized service, enhance customer satisfaction. In the process of work, pay attention to appropriate communication with customers, pay attention to observe the customer's words and deeds, and remember some of the old customer's consumption habits, targeted to provide some of the value of personalized service, and constantly enhance the company's brand image.
Three months of room service, so that their own corporate culture and connotation of a better understanding of their own in the process of growth and exercise, has grown into a qualified rooms Department of the staff, but my salary is still according to the original catering in the implementation of the Department, now I urge the leadership of the company in accordance with the provisions of the relevant personnel, will be my salary in accordance with the standards of the Department of the rooms to give adjustments.
I hereby apply for the approval of the leadership.
Applicant: XXX
XXXX Year XX Month XX