Guide: Now the weather is getting colder and colder. It is a great thing to ask three or five friends to take a bath in the bath center, and it is a good thing to take a hot spring if conditions permit. As a result, some bath centers have also ushered in the peak season of their own business, and many people also like to join in the fun in places where there are many people. Many businesses will launch more value-added services in order to attract customers. What Xiaobian wants to talk about today happened in a bath center in Qingdao. This store not only can soak in hot springs, but also provides self-service catering services for customers. But this value-added service, two female customers did not enjoy the benefits, but were insulted. What the hell is going on? Let's look down together.
On the weekend, Ms. Liu asked her friends to go to the bath center where she had a membership card to soak in hot springs and eat buffet to relax. Just when they went to the buffet after soaking in the hot spring, something unpleasant happened.
according to Ms. Liu's reaction, when she and her friends went to the buffet that day, because there were many customers in the bath center, the staff in the store asked them to join other customers for buffet. Although they were reluctant, they agreed, but the attitude of the waiter at that time made them feel unhappy.
due to the addition of strangers, the two ended their meal early, but when they wanted to get up and leave. The waiter in the shop came again, pointed to the food left on their table and said, you have too much left, so you can't eat it and take so much! The reply given by Ms. Liu at that time, because of the participation of strangers, they could not chat normally, so there was no need to continue eating, and the remaining food was not as much as the waiter said.
During the dispute, Ms. Liu took a picture of the leftover meal with her mobile phone. It can be seen that there were indeed a few pieces of meat left in the two buffet plates. However, in view of the attitude of the store, Ms. Liu accepted the other party's request for compensation for the buffet fee. But at this time, due to the fierce words when the waiter confronted the two people, it caused the surrounding customers to watch, and Ms. Liu and her friends felt that they would lose face.
afterwards, the manager of the bath center pulled them down and settled the matter through consultation. During this period, Ms. Liu and her husband felt insulted and asked the store to pay 3,111 yuan, but the store refused, and suggested that Ms. Liu call the police to settle the dispute. Finally, Ms. Liu left first after paying the fine.
after this incident, Ms. Liu, who applied for unlimited annual card consumption in the bath center, felt that there was no need to spend any more, and tried to return the card, but the reply given by the merchant was that it should be settled according to the ordinary consumption standard, so the 611-year annual card fee handled by Ms. Liu was not enough to cover the previous consumption.
At this time, the reporter also contacted the manager of the bath center for further understanding, and the answer given by the manager was quite different from Ms. Liu's statement. The manager said that Ms. Liu did indeed waste food that day, and their attitude at that time was quite bad. They threw plates at the restaurant on the spot and kept banging on the table and shouting abuse!
When it comes to the restaurant waiter involved, the manager said that the waiter's attitude did have some problems, but his appeal was mainly to point out the two people's waste of food. As for the personality abuse claimed by Ms. Liu, the other party said that it did not.
In the end, Ms. Liu chose to call the police to handle this matter. After mediation by the police, the bath center refunded Ms. Liu's membership card fee for each of them in 511 yuan, and they also said that they would not spend money at the store again.
For this matter, Xiao Bian feels that, first of all, as a service industry, there must be a flaw in the service attitude of the bath center. The attitude of the service staff will not only affect the customer's consumption experience, but also show the image of the merchant. In this incident, the improper way of the waiter in dealing with the problem caused the customer's resentment and led to the escalation of the contradiction. As a customer, Ms. Liu has made excessive behavior to safeguard her own interests. Although it is excusable, it is not appropriate to make a splash. As the saying goes, it takes two hands to make a ring, and many things in life, how would you choose to go further and take a step back?