At 7 o'clock that night, Dai Xiao complained to the merchants on the platform of Hungry. The screenshot of the conversation provided by Dai Xiao shows that the customer service reply: at most, you can only apply for 12 yuan no threshold red envelope.
"I only sent a red envelope of 12 yuan, and didn't say anything about dealing with merchants. I also saw many bad reviews in the comments. Not only did I eat flies alone, but I also found that my catering service license expired for 4 months. " Dai Xiao said. At 8 o'clock that night, Dai Xiao edited these questions into Weibo and sent them to upload, and reminded the hungry official Weibo to check them. At 9 o'clock in the evening, when he was hungry, the official Weibo replied to him in a private message, asking for his phone number and ID number, saying that he would help him with food safety insurance.
Later, when I was hungry, the customer service contacted Dai Xiao. "When they called me, they said they would apply for insurance for my claim, and they didn't say how to deal with the store. I also reflected to them the problem that the license expired later. They said that they would deal with the merchants, and now the merchants are still in normal business. " Dai Xiao said.
On the hungry platform, I found that "1942 spicy fried chicken rice" can still order takeout. In its store comments, on July 29th, a customer commented that "there are flies, and the food delivery is slow".
At the same time, on the business qualification page displayed on the Hungry Platform, the uploaded catering service license is valid from April 30, 20 15 to April 29, 20 18, which has expired for nearly 4 months. The unit name on the license is Heimu Coffee Shop in Chang 'an District (address: Guoyuan South Road, Chang 'an District), which is inconsistent with the store name on the platform.
Hungry? The staff of the customer service hotline said that the situation had been recorded and reflected. "Please consult the merchant's customer service hotline for specific processing progress. Dai Xiao's insurance compensation has arrived. Records show that at 9: 00 pm on August 26, the insurance compensation amount 48 yuan has arrived at Mr. Dai's account, and there is also a voucher for 12 yuan. "
When asking the customer service hotline about the processing progress, the staff replied that they had complained to the merchant, which would deduct a certain credit score from the merchant and directly affect the income of the merchant.
Why is the catering service license still open when it expires? The staff member said that he had not received any complaints about the expiration of the license before and would report it to the marketing manager for verification. If there is a problem, the platform will suspend business and punish the merchants. At the same time, the store is required to re-certify its business qualifications. Those who have not been re-certified will be rectified and removed from the platform. Because the staff need to verify the information, they will generally reply to the consumer's processing results within 3 working days.
Zhang, a staff member of the safety supervision department, said that businesses on the online platform will be reviewed every quarter, and there will be reports every day, such as reports from consumers and feedback from grassroots supervisors.
"When merchants enter the third-party platform, we will also ask the platform to conduct qualification review for merchants." The staff member said that the catering service license of the merchant is a previously issued business license, and the validity period is generally 3 years. Now it has been changed into a food business license, valid for 5 years.
The staff member said that there is no clear regulation on the amount of compensation required by the platform after food problems, but it is clearly stipulated that third-party platforms need to establish a complaint reporting system to encourage platforms to insure food safety insurance. "The specific compensation rules are publicized on all platforms, subject to their own compensation standards." He said.
In view of the relevant information reflected by the complainant Dai Xiao, the Food and Drug Administration of Chang 'an District of Xi City immediately went to the scene for investigation, and law enforcement officers found that:
1. The store "1942 Spicy Fried Chicken Rice" purchased by complainant Dai Xiao on the Hungry Takeaway Platform is not located at Wenyuan South Road, Guodu Street, Chang 'an District;
2. Are you hungry? The public information of the takeaway platform provided by the complainant and the door of "1942 BBQ bibimbap spicy fried chicken rice" are inconsistent with the door of Heimu Coffee Shop in Chang 'an District, Xi City, which was inspected by law enforcement officers.
3. The blackwood Coffee Shop at the south gate of Wenyuan Road has been closed recently. If you are hungry, there is no food for sale on the platform.
According to the above inspection and investigation, the catering business unit that the complainant Dai Xiao responded by selling "spicy fried chicken rice" on the hungry takeaway platform was suspected of using other people's qualifications (business license and catering service license) to sell meals on the hungry takeaway platform. Law enforcement officers at the store's specific business address are stepping up investigations. At present, Chang 'an District Food and Drug Administration has reported the specific situation to the Network Sales Supervision Department of the Municipal Bureau, and the Municipal Bureau will further investigate and deal with the hungry takeaway platform.