1. Employee positions include: general position, front desk, general distribution and kitchen. Every position is challenging. (The front desk didn't do it, and the summary may not be in place.) Photographs are not allowed in the work area, and some of them are not illustrated.

2. Front desk: It is divided into these specific tasks.

Lobby (helping to clear away dishes and garbage, and greeting guests in front of the door)

Ordering (introducing products and preferential packages to customers, and responding to the products required by the general distribution in time)

Catering (after ordering products, catering will be carried out, and French fries will be served at the same time)

Member recruitment (inviting customers to join members and enjoy member benefits)

3. General distribution: This is divided into specific parts.

Hamburg workstation (making hamburgers)

Chicken rolls workstation (chicken rolls, panini, rice preparation, cooking)

Making drinks (Jiuzhen juice, etc.)

Ordering (products to be made in the kitchen are selected on the computer, and products are usually automatically requested according to the computer)

4. The kitchen is divided into these specific tasks, and what is needed is always allocated.

oven workstation (products are placed on the baking tray according to the standard and put into the oven)

powder wrapping workstation (products are wrapped according to the standard action and put into the frying pan)

5. Duty according to time: morning shift, middle shift, night shift and closing time.

6. The front desk should be thick-skinned and patient with customers. There is always a lot of work to do, most of which is light work, and the hands and feet should be quick. Kitchen work is heavier, but not so much. Extended information

Strategically formulated by combining western culture with China characteristics

KFC has formulated a strategy that conforms to both organizational culture and strategic logic at different stages of its entry into the China market.

firstly, when entering the period, the main strategy is to introduce a brand-new western fast food service system and catering concept.

1. With its brand-new chain operation mode of unified logo, unified clothing and unified distribution mode, it finally established its position in the China market with its high-quality products, fast and friendly service and clean and hygienic catering environment.

2. Always adhere to the localization of 111% employees and constantly invest money and manpower in various levels of training.

The company arranges scientific and strict training plans according to the nature of its work, from restaurant waiters and restaurant managers to managers of the company's functional departments.

in order to make the management staff reach the professional fast food management level, KFC has specially established a professional training base-Education Development Center, which is suitable for restaurant management.

3. KFC's "speed-oriented" entrepreneurial spirit of fast food industry makes it pay special attention to team spirit and rely on its team cooperation to achieve high efficiency, thus ensuring the correct and rapid service during the peak business hours.

It has formed an efficient, flexible, perfect and advanced management incentive mechanism, and its teamwork spirit and excellent management level are the secrets of KFC's foothold in the market.

4. Excellent service. At KFC, you will get more services than you originally hoped.

KFC's tenet is customer first, and it is this tenet that makes every customer, whether adults or children, feel at home.

At the mature stage, the strategy of combining Chinese and Western food was formulated

1. KFC hired more than 11 domestic experts and scholars as consultants to improve and develop fast food varieties suitable for China people.

KFC has always taken fried chicken, shredded vegetable salad and mashed potatoes as its main varieties, but the dietary tastes of China people are constantly changing, and the variety is too single, which is not good for its development prospects.

In order to cater to the tastes of China people, Laomei has successively introduced KFC's "Spicy Chicken Wings", "Chicken Leg Fort" and "Furong Fresh Vegetable Soup", which are popular with China people. This is an unprecedented change for KFC, an old shop that has always attached importance to tradition and standardization.

2. KFC has specially set up China Healthy Food Advisory Committee to research and develop new dietary products suitable for the new generation of China consumers, so as to further expand the market.

reference source: Baidu Encyclopedia-KFC