professional ethics of catering people

The catering industry is a service industry. What are the professional ethics of people who take part in drinking?

Professional ethics and service consciousness of catering workers

1. Discussion on professional ethics

(1) The concept of professional ethics

Professional ethics is the moral standards and norms with their own professional characteristics, which morally requires people to treat people, receive things, do things and complete their jobs with certain thoughts, attitudes, styles and behaviors. Professional ethics is an important part of employees' basic quality, and observing professional ethics is the basic guarantee for doing their jobs well. Good professional ethics is an important force to promote the construction of spiritual civilization, an important factor to establish a good image of enterprises, and to make employees improve themselves in their work and life.

(2) Service personnel should have professional ethics:

Treating work:

A. Loving one's job is the most basic ethical principle in all professional ethics. We should get rid of all kinds of backward old ideas, correctly understand the catering industry, clarify the purpose and significance of our work, love our work, be willing to serve customers, faithfully perform our duties, and take meeting the needs of customers as our greatest happiness. B, abide by the company's rules and regulations

C, self-discipline, integrity

① don't use the power and work to seek personal gain.

② Do not ask for tips, hint or accept gifts from guests.

③ consciously resist all kinds of mental pollution.

④ Don't talk about the private affairs of guests and colleagues

⑤ All staff go to work without personal feelings

Group consciousness:

A. Adhere to collectivism: collectivism is the basic principle of professional ethics, and all people in Phoenix Building must correctly handle the relationship between personal interests, the interests of others, the interests of teams and groups, the interests of departments and the interests of the company.

B, everyone should have a strict concept of organizational discipline

C, a spirit of unity and cooperation

D, consciously care for public property, and treat guests with courtesy and enthusiasm: we should serve our guests wholeheartedly, treat guests sincerely, correct mistakes when we know them, and treat all guests equally.

(3), standards of professional ethics

1, devotion to one's job

2, customer first, service first,

3, care for the company and guests' property, cherish professional honor

4, self-denial, selfless

5, insist on equal treatment, and do not discuss the right and wrong behind the scenes < Carry out fair competition

2. Attitude:

(1) Work attitude:

1. Language: speak politely, and use common polite expressions to avoid foul language:

2. Etiquette: stand and serve, smile, behave and talk warmly and politely;

3. Attitude and outlook: service with a smile, showing warm, cordial and friendly emotions, being focused and full of emotions, giving guests a relaxed and happy feeling.

4. Efficiency: provide efficient services, pay attention to the technical details of business and work, and be anxious for customers. Eliminate worries;

5. Responsibility: Be conscientious, strictly implement the handover system, and report any difficult problems to relevant departments in time for a happy ending.

6. assistance: all departments should cooperate with each other and provide sincere assistance, and should not dispute with each other. They should work together to solve problems and safeguard the company's reputation.

7. Loyalty: be loyal and honest, be sure to do something, not provide false information, and not betray others and frame others;

8. Time concept: to go to work on time, not to be late, to leave early, not to be absent from work for no reason, and to take less leave;

9. Work style: quick-witted, flexible in vision, fluent in eloquence and quick in action;

11. Work attitude: Obey the arrangement, be enthusiastic and patient, be kind and humble, be cautious, and be open-minded and eager to learn;

11, physical requirements: can stand for a long time to work, use a tray to hold up items under 3 kg without slipping;

12. Work consciousness: Understand skills, constantly learn business knowledge, abide by rules and regulations, work diligently and practically, and have a clear development prospect.

(2), service attitude

1, initiative: serve the guests wholeheartedly at work and consciously put the service before the guests ask;

2. Patience: enthusiastically answer questions raised by guests at work, so as to be "never tired of asking many questions, never tired of doing many things, never in a hurry when things happen, be strict with yourself, and be respectful and humble".

3. Enthusiasm: Treat guests like your own relatives, with a smile at work, a kind attitude, a kind language, enthusiasm and sincerity;

4. Thoughtfulness: When guests enter the company, they should provide thoughtful service and care everywhere, help them solve problems and make them satisfied. ;