On the afternoon of the 30th, the reporter contacted the delicious frog fish head (Anzhong Road Store), and the manager Chen said that it happened at 9: 00 pm on the 29th. At that time, there were not enough people in the store, and at first I didn't notice the quarrel between two tables of customers. The male customer at that table brought two bottles of white wine. He may have drunk, and his language is a bit stiff. The customers at the next table may be a little unconvinced to persuade them not to smoke. Among them, the male customer at the table had checked out at the time of the incident and was preparing to leave. He didn't leave after the conflict. The man in the white shirt was eating with a rinse, and the rinsed water spilled. After the incident, the customers who were splashed called the police themselves.
"The customers who spilled the table also ate for more than an hour and spent three or four hundred yuan. The store was supposed to give it to them for free, but they still insisted on paying. " Manager Chen said that there were many customers smoking in the shop. In the past, customers complained that other customers smoked, and the staff tried to dissuade them, but the other party did not accept them. Usually, complaining customers will be asked to change tables.
Manager Chen said that the store didn't stop it in time and didn't do a good job. On the morning of the 30th, there was a meeting in the store. In the afternoon, a "No Smoking" sign was posted on the wall. "If you know the customers at that table, please convey my apologies," said Manager Chen.
Extended data
The store involved was fined by the headquarters.
On the evening of 30th, Sichuan Sanzhi Waweijue Restaurant Management Co., Ltd. issued a statement, saying that the store involved was found to be a delicious Xi 'an Middle Road franchise store in response to the video of "No Smoking indoors" released by a blogger 1 1: 06 in Weibo on March 30th. The company attached great importance to it and set up a special working group at the first time. After verification, the store did violate the national "no smoking in indoor public places" regulation, which affected the customer's consumption experience.
For this incident, the company decided to impose a cash penalty of 50,000 yuan on the franchise store in Xi 'an Middle Road, Chengdu. If such incidents happen again, the company will immediately shut down and cancel its franchise qualification; The company will supervise all stores in the country within 24 hours, re-verify whether the national regulations on "no smoking in indoor public places" are strictly enforced, and severely punish those stores that are not strictly enforced;
At the same time, a 20-person special team led by the general manager was set up to inspect stores nationwide from time to time, and the relevant national regulations such as "no smoking in indoor public places" were taken as the red line projects under the control of the company. If there is any violation, the right to operate the store will be cancelled immediately and will not be tolerated.