If it is a star hotel, you can complain to the Tourism Bureau, if it is a general hotel, then you can complain to the Industrial and Commercial Bureau, as long as the hotel has irregularities, then the complaint, will get a reply. Customer complaints are on the products and services provided by the hotel's information feedback, is the hotel facilities and equipment, service quality of the disguised test, can cause the attention of the hotel people concerned, conducive to the hotel authorities in a timely and targeted improvement of business management, fill in the gaps; conducive to the staff to learn from experience, improve service skills, thereby enhancing the competitiveness of enterprises, complaints are the rights of consumers.

"The Chinese people *** and the protection of consumer rights and interests of the state law" article 15 consumers enjoy the goods and services and the protection of consumer rights and interests of the work of supervision rights.

Consumers have the right to report and sue for infringement of consumer rights and interests and the state organs and their staff in the protection of consumer rights and interests in the work of illegal dereliction of duty, the right to the protection of consumer rights and interests in the work of criticism, suggestions.