a few excerpts, which can be summarized according to my own understanding.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *. The main task of the engineering department is to comprehensively manage the hotel's facilities and equipment, so as to ensure that the equipment and facilities are properly assembled, selected and properly used, or guide other departments to use them correctly, carefully maintain, scientifically overhaul and update them in time, keep the equipment intact, constantly tap the potential of the hotel's technical equipment, and give full play to the equipment efficiency. The engineering department plays an important role in ensuring the service quality of the hotel, providing a comfortable environment for customers, improving the economic benefits of the hotel, maintaining the hardware grade of the hotel and maintaining the corporate image.

1.2 energy saving and consumption reduction is also one of the important tasks of the engineering department. The engineering department must do a good job in energy saving and consumption reduction under the premise of ensuring the hotel's comfort, so as to lay a foundation for improving the economic benefits of the hotel.

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Hotel services are divided into the front desk area and the logistics area. The engineering department mainly works in the logistics area besides complaining about minor repairs, installing conference equipment and providing services. Therefore, the engineering department is the logistics department in the hotel. Its main task is to provide good services to other departments of the hotel and ensure the normal operation of the equipment under its jurisdiction. Because all the equipment in the hotel is operated by the engineering department, at the same time, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports, audio-visual, shopping, medical treatment and beauty. The equipment and facilities used are becoming more and more perfect, and the dependence on the equipment is increasing day by day. Once the equipment fails, the service will be affected, which can hardly be replaced by people. Therefore, the management of the engineering department directly affects the service quality, sales price, safety and profit, work efficiency and reputation of the hotel. In a word, the management of the engineering department is the foundation of hotel management, and once there is a problem in the foundation, it will threaten the whole building.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * The latter is mainly manifested in service attitude, courtesy, gfd, language action, cleanliness and hygiene, and the value reflected by service operation, which are interdependent and indispensable.

however, many managers of modern hotels attach great importance to the latter, often neglecting or not paying full attention to the management of the former. After a long time, the operating cost of the hotel will inevitably increase relatively, and the service quality will stagnate or even weaken relatively. Therefore, the function of equipment and facilities in a hotel is just like the function of a person's heart. The heart is the driving force of people's activities, and the equipment and facilities are the driving force of hotel operation, which is also the guarantee for improving service quality, work efficiency, increasing profits and maintaining safety.