origin
the 4d site management system originated from 5S in Japan, but 5S in Japan originated from Chinese medicine in Tang dynasty when Tang Xuanzang traveled to Japan. So, 4D field manages Chinese medicine practitioners from China. 4D site management system is more suitable for the national conditions of China and the development of enterprises than the six-routine method and five-routine method. 4D field management method is a "4D" field management method proposed by Professor Zhou Zhongting of Zhongcheng Weiye Hotel Management Education Group. It is the result of joint research led by Professor Zhou by Zhongcheng Weiye 4D field management expert group based on many years of field management experience.
Meaning:
4D is an effective technology to create and maintain a good working environment, including sorting, responsibility, implementation and training.
implementation steps:
organization: set up a 4D implementation team and draw up an activity plan
rules: organize the formulation of 4D specifications and audit standards
training: publicize 4D basic knowledge and 4D specifications
implementation: fully implement 4D specifications, Self-audit
supervision: organize inspection and mutual evaluation
4D site management rules
put daily work in place
environmental responsibility in place
all staff training in place
everyone doing everything in place
the actual effect of 4d
1. Provide a clean, safe and orderly working environment
2. Improve work efficiency. Improve the quality of employees
4. Ensure the quality
5. Create a good corporate image
4 minutes before work:
1. Put things in place: throw away unnecessary things back to the warehouse and put all used documents, tools, instruments and personal belongings
in their proper places.
2. Responsibility is in place: wipe clean the tools, articles, instruments and worktops you have used and clean the floor, fix the labels that may fall off
, check whether the whole is standardized and correct the nonconformities in time.
3. Execution in place: What we should do today: check whether the work on duty is completed, check the clothes condition and cleanliness, and prepare for tomorrow's work
.
4. Training in place: summarize the contents of 4D site management five minutes before work, and strengthen the study and improvement of 4D standards.
edit the 4D operation flow of this paragraph
1D— put in place
put in place definition: judge the necessary and non-essential items, minimize the number of necessary items, and clean up the non-essential items. Necessities are clearly marked and neatly placed with the minimum safe dosage; Do a good job of cleaning
The purpose of sorting in place is to make "space" available and prevent misuse. Neat and marked, don't waste time looking for things for 31 seconds to find what you are looking for; Clean up the mess in all areas of the workplace, and keep the environment, articles, instruments and equipment in a clean state to prevent pollution.
Put it in place:
1. Conduct a comprehensive inspection of the workplace.
2. establish the criteria for judging whether it is necessary or not.
3. remove unnecessary items.
4. Investigate the use frequency of needed items and decide the daily dosage.
5. hierarchical management is carried out according to the usage frequency of articles.
sorting in place can be done according to four points, five decisions, four unification and one cleanliness.
1) four points, that is, classification, zoning, layering and color;
2) Five determinations, namely naming, quantification, positioning, orientation and streamline determination;
3) Four unifications, that is, the unification of guests' stored goods and unsealed food, the unification of employees' personal belongings, the unification of two major items and the unification of notice boards;
4) a clean, that is, the cleaning work on the job site.
2d-responsibility in place
definition of responsibility in place; Health, equipment, service, safety, responsibility to the human system. .
Responsibility in place Purpose: Based on the principle of who is in charge, who is in charge, who is in charge of using and who is in charge of checking, to streamline, visualize and digitize the work process and give clear guidance to daily work.
3d-training in place
definition of training in place: continuously and repeatedly adhere to the contents and methods of the previous 2D, and adopt various forms to train new and old employees, so that employees can always remember 4D and make it deeply rooted in people's hearts.
purpose of training in place: from the top to the bottom, from the old to the new, and from the background to the front desk. Through training, employees can change and establish correct ideology and develop the habit of standardized and serious work.
Training in place:
1. Seriously implement the previous 2D work.
2. Implement the responsible person by civilized responsibility area and partition.
3. Visual management and transparency.
4. Formulate inspection methods and inspection standards.
5. Maintain 4D consciousness. Stick to work for 4 days and 1 minute, 4 days and 5 minutes before work, and never forget 4 days.
6. Formulate relevant rules and regulations of * * * respecting and abiding by each other, and persevere: insist on applying 4D every day to make 4D a part of daily work.
7. strengthen 4D site management: the first week of each quarter is "4D strengthening week", which is included in quality inspection.
4D-implementation in place
definition of implementation in place: on the basis of training in place, the 4d field standard will be maintained for a long time through the interaction of all staff and the scientific supervision system.
purpose of implementation in place: to realize the uniformity, neatness and order of the site, truly exert the effectiveness of 4D site management, and make employees form the habit of persistence.
advantages of editing 4D site management in this paragraph
4D site management method of catering hotel enterprises is an innovation in management concept. The 4D on-site management method seems simple, but it contains profound modern hotel management concepts and the essence of culture. It is a scientific management method and management science. It is the most practical, effective and lasting brand-new management method, which is based on the implementation of full staff management and allows all hotel employees to start from simple things, so that the management work can be refined to the whole corner of the hotel. Once employees form habits, they can consciously implement the norms, strictly abide by the rules, and establish a good working order, improve efficiency, save energy and reduce consumption, thus achieving greater benefits for enterprises.
4D on-site management method has the following advantages:
1. Cost reduction
By implementing the method of material first-in-first-out and setting the material inventory standard and control quantity, the inventory is guaranteed not to exceed 1-1.5 days. Greatly reduce the cost waste of repeated procurement due to the temporary inability to find items, thereby reducing the total inventory, reducing the backlog of materials, increasing liquidity and improving the capital turnover rate.
Second, improve work efficiency
Remove or put away items that have not been used for a long time, and store useful items in high, medium and low categories according to the amount of use, and put the frequently used items in the most accessible places. At the same time, there are labels, stocks and "famous homes", so that employees can find what they need in 31 seconds on the orderly shelves. Time cost is greatly saved and work efficiency is improved. Marking the operating procedures on the equipment and using visual and color management have maintained transparency. Even if the employees in this position leave, they can operate accurately if they are temporarily replaced by others, and managers and employees are relatively relaxed.
Third, improve the hygiene level
Through the division of hygiene responsibilities in all areas, the kitchen ceiling, air outlet, oil separation tank and oil fume hood are thoroughly cleaned, so that everything is in good order, bright and clean, and gives guests a sense of trust.
Fourth, improve interpersonal relationship
Every post and area has a special person in charge, and the name and photo of the person in charge are posted in the corresponding place, thus avoiding unclear responsibilities and mutual shirking. And through constant encouragement, employees' sense of honor and self-motivation will be enhanced. Even if the supervisor and manager are absent, employees will know what to do and their responsibilities, and insist on four-day on-site management five minutes before work every day.
V. Improving the quality of employees
Employees thoroughly form a good code of conduct by repeatedly performing correct operations, develop the habit of stressing procedures, loving cleanliness and being responsible, and unconsciously bring good habits to their homes and lives, becoming more civilized.
VI. Emphasis on full participation
Previously, it was thought that quality was the business of relevant departments, at most, business departments. Now, it is emphasized that quality is related to all employees, regardless of the front desk or background. Everyone must participate and act consciously.
Edit the difference between 4D and 6T and 5S in this paragraph
Ask which 4D site management system is better than the six-routine method (6T) and the five-routine method (5S). Then I say, is it more than five, more than six, or more than four. The result is, of course, less than 4, and the 4D site management system is more convenient and simpler.
Edit the witness of Zhongcheng Weiye's VIP service in this paragraph:
Thousands of enterprises such as Hualian Catering and Entertainment Group, Golden Nandu Catering Group, Shibohui Hotel, Food First Hotel Group and Crowne Plaza Hotel.
customer witness 1:
after the introduction of p>4D site management, I calculated an account. At that time, I spent 6 million yuan to decorate the store. As a result, the implementation of 4D on-site management made the hotel scene look brand-new, which broke the convention of three-year decoration. My store directly saved 2 million yuan for every year of delay in decoration.
—— Ni Tao, Chairman of Jiangxi Food Expo Hotel
Customer Witness 2:
After the introduction of 4D on-site management system, I didn't sleep well for many days, because my manager reported to me: Boss, if we had done 4D earlier, the warehouse alone would have saved you at least two or three million yuan!
—— Lu Yingzi, Chairman of Golden Nandu International Hotel, Changzhou, Jiangsu
Customer Witness III:
After the introduction of 4D on-site management, the gross profit margin of dishes increased from 51% to 55%. At that time, I couldn't figure out how these five points came out! "Thought for a night, finally want to understand, the original reason is that after importing 4D, it simplifies the process, reduces the loss and saves the cost!
—— Yu Daojun, Executive Chef of Beautifying Home in Wuxi, Jiangsu
Customer Witness 4:
On October 8-9, 2112, Longzihao Restaurant in Wuxi, Jiangsu successfully passed the acceptance of the 4D on-site management expert group, with 511 points for Longgang Store; 516 points for Longdu Store and 517 points for Longcheng Store. Among them, Longcheng Store has become a model store for dining hygiene and safety recommended by Wuxi Health and Epidemic Prevention Station.