1, familiar with the hotel environment, workflow and various rules and regulations;

2, do a good job before going to work, self-check, organize personal grooming, actively check whether the spare tableware is complete, the table utensils and the required items are neat;

3, work mouth diligence, eye diligence, hand diligence, foot diligence in a timely manner to understand the mentality of the guests and the needs of;

4, Possess professional business operation knowledge and skills;

5, active and enthusiastic reception of guests, thoughtful, polite and patient service;

6, strong sense of responsibility, with the ability to deal with things independently, and timely reporting of the problems found. Good before the shift, after the shift to raise questions, and timely convey the views put forward by the guests;

7, with the work of the Minister, obedience to the leadership, solidarity with colleagues, good to help colleagues;

8, work to control emotions, maintain a good state of mind;

9, encountered the guest complaints should be immediately reported to the leadership of the solution, and try to meet the guests' reasonable requirements;

10, Continuously strengthen the business knowledge learning, master more service skills and language skills.