The China Consumers' Association (CCA) used an online platform to carry out an online thematic activity on the "3-15 International Consumers' Rights and Interests Day in 2020", and released a report on the overall situation of complaints related to the epidemic. The report shows that from January 20 to February 29, 2020, the National Consumers' Association organization*** received 180,972 consumer complaints related to the epidemic.

Of these, by nature of the complaints: 81,581 involving price issues, accounting for 45.08%, contracts 35,260, accounting for 19.48%, quality issues 21,136, accounting for 11.68%, after-sales service issues 10,521, accounting for 5.81%, and counterfeiting issues 6,412, accounting for 3.54%.

By category of goods and services: 79368 complaints involving masks, accounting for 43.86%; 15,039 complaints of vegetables, grain and oil, accounting for 8.31%; 13,829 complaints of catering services, accounting for 7.64%; 10,139 complaints of online shopping, accounting for 5.60%; 9,067 complaints of travel services, accounting for 5.01%.