Article 1:

With the rapid economic development in our region, the government has further expanded the functions of office logistics, and the requirements for office logistics support are getting higher and higher.

Overview of logistics service. In the past two years, our bureau has insisted on "establishing a learning organization" as an important starting point, stimulated concept innovation by learning, promoted style change by learning, and promoted efficiency improvement by learning, making the overall work strive to achieve "scientific management, socialized service and legal guarantee" and achieved certain results.

First, promote the construction of learning institutions and constantly improve the overall quality of logistics institutions.

In the process of establishing a learning organization, our bureau has taken the forms of learning theory, listening to reports, watching development and talking about experience, closely combined with its own reality, and earnestly carried out the "three stresses" activities, which effectively promoted the change of the work style and ideological concept of the organization.

First, grasp the change of concept and enhance service awareness. According to the traditional concept of logistics, the administration of agency affairs is the "big housekeeper" of the agency, and its main responsibility is "management", which leads to more logistics affairs, less work and very passive logistics work. We closely follow the reality of institutional logistics reform and development, clarify the orientation and development direction of institutional logistics functions, and propose that service is the bounden duty of logistics departments and the foundation of establishing a bureau; The second is to reduce expenditure and increase income while improving services. Strengthen cost management, and all expenditures decreased by 5% year-on-year; Strengthening management, the turnover and profit of subordinate business units increased by more than 10% respectively.

The second is to cultivate quality and enhance the overall image. In the past two years, in accordance with the implementation spirit of establishing a learning organization in the district, at the beginning of each year, the annual activity plan of establishing a learning organization was formulated, the quality of all staff was built, the study and education of employees were strengthened, the ideology and work style were changed, and the political ideology and professional quality of the logistics team were improved by issuing documents, organizing study, on-the-job training and pre-job inspection and education. On the study day, our bureau organized all the staff to study, discuss and educate political theories such as "Theory of Three Represents", "China's WTO accession report" and "xx report", held a special lecture on "Keeping pace with the times and adhering to the advanced nature of party member", and implemented professional training in electrician, file management and personnel management. At the same time, in view of the characteristics of many posts and personnel in the bureau, middle-level cadres are organized to inspect all posts in the bureau in batches at the same time, to check whether the personnel are on the job and to check the work situation: whether the attitude is enthusiastic and whether the service is in place. And inform the inspection situation, analyze and educate the existing problems. Through study and education, the cadres and workers' thoughts have been improved obviously, their politics has made remarkable progress, their style of work has changed and their discipline has been strengthened.

The third is to grasp the system construction and promote standardized operation. On the basis of grasping the foundation and establishing rules and regulations, our bureau will further improve the system and standardize the procedures, so as to do things according to the rules, procedures and responsibilities, and do a good job in the logistics service management of district-level organs with high quality and efficiency. Formulated the "Appraisal and Reward Opinions on Saving Expenditure and Generating Income", decomposed the objectives of saving expenditure and generating income, and defined the tasks and responsibilities of saving expenditure and generating income, as well as the contents and standards of assessment by various departments. Revised the Economic Responsibility Assessment Method of Wujin Hotel and Xinyuan Hotel and the Assessment and Reward Method of Government Shopping Mall, linked the bonuses of hotels and shopping malls with quantitative economic indicators, and established the concept of giving priority to benefits. The revision of "Regulations on Warehouse Management" further standardized the procedures for goods entering and leaving the warehouse and warehouse management. It has also formulated systems such as the Measures for the Administration of Telephone Fees and the Supplementary Provisions on Outpatient Reimbursement. At the same time, adhere to the implementation and implementation of the previously formulated system. Adhere to the "post responsibility system", clarify the post responsibility, and ensure that everything is managed and implemented; Adhere to the "service system", clarify logistics management and service requirements, and improve work quality; Adhere to the "first inquiry responsibility system", optimize the service environment, and facilitate the masses to handle affairs.

Two, promote the construction of learning institutions, and constantly innovate the logistics work ideas.

The xx report points out that "innovation is the soul of a nation's progress, the inexhaustible motive force of a country's prosperity and development, and the source of a political party's eternal youth". How to keep pace with the times and improve logistics services in our organs lies in innovation, which is the driving force for development. In the process of establishing a learning organization, our bureau constantly explores new working ideas. Focusing on the key points of work, we will actively extend the "point innovation" of service windows such as canteen, greening and VIP reception hall to the "line innovation" of logistics service team, and realize the "surface innovation" of comprehensively improving service quality and satisfaction rate.

We have established an idea that government canteens should not only be counted as economic accounts, but also as political accounts. We must do everything possible to make government officials and workers eat well and eat well, and change the previous thinking and practice of "staying at home" without losing money. Under the guidance of this concept, government canteens carefully prepare menus every week to ensure the reasonable collocation of dishes and reduce the price of dishes, reducing the price of meat dishes from 3 yuan to 2.2 yuan and vegetables from 0.8 yuan to 0.6 yuan. At the same time, the investment in hardware facilities in the dining hall was increased, tablecloths and snack plates were replaced, facial tissues and toothpicks were added to the dining table, and dining room screens were installed. In terms of greening management, under our own management, we undertook the greening of the administrative center near13. Under our careful maintenance and management, the tall fescue lawn planted for seven years has withstood the test of continuous high temperature and climate this year, and it is still lush (the average life span of tall fescue is 5-6 years, and all tall fescue lawns built at high temperature this year have died), which even experts in Jurong Agricultural School call difficult. Because the lawn ground is uneven, which affects the greening effect, we learn from the good practice of spreading yellow sand on the lawn in Shanghai and other places, and spread yellow sand with a thickness of about 3.5 cm * * * 30,000 tons on the lawn to make the lawn more flat and beautiful; In view of the lack of a single green tone in the administrative center, referring to the flower planting method of Kunming World Expo Park, we planted flowers around the square in front of Building 1 and the flag altar. In order to constantly change the color block shape of flowers and achieve better visual effects, we actively explore, from the initial inexperienced monotonous tone to the ever-changing complex geometric shapes created by computers.

In view of the outdated facilities in the government VIP reception hall, we put our work ahead of the leadership's proposal. On the basis of visiting and studying the layout of the VIP reception hall of Shanghai International Conference Center, the VIP reception hall of the district government was carefully transformed, and the VIP toilet and the toilet on the second floor were transformed according to the standards of the four major hotels, which enhanced the image of the government and was recognized by the district leaders.

In the construction of logistics service team, we launched a post skill competition in the Equipment Department. The three teams of water, electricity and heating in the equipment department, combined with their daily work and post characteristics, conducted skill operation competition and business theory examination respectively, and linked the competition results with the year-end bonus distribution of employees and the future technical grade evaluation and employment, which produced positive results and caused great repercussions, and the mental outlook of employees improved obviously.

Three, promote the construction of learning institutions, and constantly improve the ability of logistics services.

In accordance with the requirements of "serving leaders, organs and staff", our bureau starts with the key points and difficulties that the leaders and cadres and workers of organs are most concerned about, and tries to overcome difficulties, do more practical things and do good things. Specifically, the dining area for district leaders was opened on the second floor of Xinyuan Hotel, which better guaranteed the lunch of district leaders. During the "SARS" period, assume the responsibility of preventing "SARS" and ensuring safety in the administrative center, and strictly disinfect food, tableware, restaurants and office buildings; Clean and disinfect the fresh air fans and air filters on all floors of the building; Disinfect the government shuttle bus twice a day. A large electronic display screen of the administrative center was installed to strengthen management and provide services for government departments to release information and slogans. Coordinated and completed the blind spot project of China Unicom customer's mobile phone signal coverage in the administrative center. Some government shuttle bus routes have been adjusted to solve the commuting problem of government workers living in Hutang area. Install the building number plate and the distribution map of each unit in a prominent position on the external wall of each office building in the administrative center, so as to facilitate the grassroots to handle affairs in the office. Set up a car wash in the administrative center to provide car wash services for the organs. The fire-fighting facilities in the administrative center have been systematically replaced and reformed, and passed the standard acceptance, thus ensuring fire safety more effectively. The implementation of pipe network transformation in Xianbei New Village will solve the long-standing problems of old water pipe network, large pipe loss and high water fee, and relieve the worries of government workers living in Xianbei New Village.

Due to the leadership's attention and solid measures, our bureau has achieved good results in creating a learning organization. This year, under the guidance of the spirit of the xx Party Congress, with the economic construction and social development of the whole region as the center and the overall work goal of "one guarantee, two efforts and three implementations", our bureau will carry out in-depth activities to create a learning organization, mainly adopting and implementing the following four measures:

First, pay attention to study and improve comprehensive quality.

1, grasp the study of political theory. In order to make learning not a mere formality and achieve results, we should first start with the learning ledger and adopt the method of "checking, watching and asking" to ensure that learning is truly implemented.

2. Grasp the learning of business knowledge. All departments should implement written test and operation skill competition according to the characteristics of departments and posts.

Two, conscientiously carry out the "diligent, honest and three services" activities.

We will continue to carry out the activities of "diligence, honesty and three services", set up a working leading group, formulate a solid and effective implementation plan for the activities, fully implement the responsibility system for building a clean and honest party style, build a contingent of clean logistics cadres, and better establish a new image of government logistics.

Third, adapt to the times and change ideas.

On the basis of continuously strengthening the awareness of service guarantee for all staff, our bureau will focus on establishing five concepts:

1, the concept of cost saving and cost lump sum. First of all, in the administrative department, the green maintenance funds are contracted.

2. The concept of paid use and the implementation of charges. The use of water, electricity and electronic display screens in the administrative center of Beicun Dormitory in the county is charged.

3. The concept of service work should keep up with the requirements of the times. With the rapid development of social economy and the improvement of living standards of government functionaries, the expectation of logistics service is getting higher and higher, and logistics service must keep up with the requirements of the times and do all kinds of services with higher standards. For example, in health work, further improve the level (implement property management), update the display screen of government canteens, and install air conditioners and telephones in collective dormitories.

4. Pursuing the idea of perfection.

5. Establish the concept of modern enterprise management system.

Fourth, improve management and strictly implement the system.

1, implement the 20XX annual work appraisal system. According to the good suggestions and golden ideas of various departments, formulate more perfect and reasonable annual assessment opinions of 20XX, and carry out the assessment in strict accordance with the assessment opinions.

2, explore the implementation of tool consumption quota system. On the basis of implementing the accounting system of material requisition, this paper probes into the implementation of the quota system of tool consumption.

3. Strictly implement the system of step-by-step examination and approval of leave applications.

4. Strictly implement the examination and approval system for construction of foreign personnel.

Article 2:

Under the leadership, support and guidance of the Education and Sports Bureau, township central schools and schools in 20XX, with the help and cooperation of comrades and through their own efforts, our school's logistics service has achieved good results. The ultimate goal of logistics work is to serve education and teaching. Under the condition of excellent service, the number of students dropping out of school in 20XX reached a record high. So far, there are almost no dropouts, and some students who have dropped out of school are now returning to school. Of course, there is still a gap from the requirements of society, parents, teachers and students. Review the logistics work in 20XX years, sum up the experience seriously, find out the shortcomings, and strive to improve the logistics service quality in 20XX years to better serve the teaching. Will be summarized as follows:

First, quality service is inseparable from the leadership, support and guidance of superiors.

(1) Quality service is inseparable from superior leaders. Under the leadership of the superior, 20XX has completed various tasks assigned by the superior with good quality and quantity, such as: 20XX annual final accounts, 20XX annual budget, annual report statistics, basic education statistics, monthly expenditure statements, living expenses distribution for poor boarders, professional knowledge training, school building safety inspection and maintenance, food safety, health and hygiene, etc. Under the leadership of superiors,

(2) Quality service is inseparable from the support of superior leaders. With the strong support of superior leaders in 20XX years, the working, studying and living environment of teachers and students in our school has been greatly improved compared with the past. For example, at the beginning of 20XX, the superior leaders raised funds to equip our school with a tea stove, which ended the problem of teachers and students drinking boiled water for many years. In 20XX, the blackboard in the classroom was partially updated, so that students would no longer be inefficient because of class reflection; The winter of 20XX came, and the superior leaders raised funds to equip the classrooms and offices of our teachers and students with electric heaters to make them feel warm and comfortable. Of course, our school still needs the support of superiors in the future. For example, the multimedia classroom can't go to class normally due to the leaking rain in the office, and the main branch of the school has been aging for a long time, which has many security risks, affecting the work and study of teachers and students.

(3) Quality service is inseparable from the guidance of superior leaders. In 20XX, under the guidance of superior leaders, the consciousness and quality of logistics service in our school have been improved by leaps and bounds. Such as: regular business knowledge training, centralized audit of funds and other forms of training; He often takes time out of his busy schedule to guide our school, such as the general survey of capital income and expenditure, centralized inspection of fixed assets and other forms of guidance; The selection of service stars has greatly improved the service quality of our school.

Second, the help and cooperation of comrades is also a strong support for logistics services. The headmaster of our school often says that the school belongs to everyone, and the development of the school needs the concerted efforts of everyone, Qi Xin. With the concerted efforts of Qi Xin and Qi Xin, the quality of logistics service in our school has been strongly supported.

(1) In September, 20xx, when the qualification of poor boarders was recognized, our school received a notice from the superior and immediately held a meeting under the auspices of President Zhao. All the leading bodies and members of the teachers' congress carefully studied the relevant policy information, and then held a meeting of all teachers to arrange the work. On Sundays, all teachers went to administrative villages, villagers' committees and some representatives of the masses for an open, fair and transparent qualification and publicity. With the joint efforts of all teachers, the party's policy of benefiting the people has been put in place and widely known, making this project a sunshine project.

(In 20XX, all the teaching staff supervised and inspected our school's finance with the representatives of the teachers' congress. Our school's financial affairs are open and transparent, and comrades have no opinions. On the implementation of actual funds, comrades put forward reasonable suggestions, that is, logistics work should take fewer detours, and because of the limited funds in our school, comrades can consciously save, for example, people go out, water pipes or faucets are broken, and I didn't find them, even if comrades told me, I would repair them in time to reduce waste. Sometimes comrades sacrifice Sundays for voluntary labor.

(3) Comrades' understanding.

Comrades can solve their own problems on the basis of economy, try not to spend money on their own, and do voluntary work. But if the funds are tight, you don't need the understanding and support of comrades. For example, comrades fully understand and support the expenditure on security. This year, our school purchased a large number of fire-fighting equipment; When improving students' heating conditions, the actual purchase of electric heaters exceeds the heating funds allocated by superiors, and comrades can give students an understanding.

Three, under the leadership, support and guidance of all levels, with the help and cooperation of comrades, if you don't work hard enough, logistics services can't be implemented efficiently.

(1) Ask experienced comrades about their work experience and continuous study. Through recent study and discussion, I personally think that to improve the quality of service, we must have vision, diligence, agility and skills. For example:

In daily work, write down what needs to be done in a notebook, that is, you can't forget everything, but also prioritize.

In normal work, we should patrol the campus every morning. If there is a problem, it should be reported to the leader in time or rectified immediately, so as to nip in the bud and eradicate potential safety hazards, or the faucet should be repaired immediately to save resources.

(B), improve ideological understanding

The financial work of the school is the basis to ensure the smooth development of all the work in the school. Ideological consciousness should be constantly improved to ensure the smooth development of all work in the school, and financial workers should do their jobs well and love their jobs. Change the concept, from management to service, and constantly improve the quality of service.

(3) Correct attitude

Service attitude determines service quality. In daily work, we should have a modest, serious and unpretentious attitude, carry out the spirit of instructions from superiors, and provide services to teachers and students enthusiastically in combination with the reality of our school. When encountering difficulties, we should actively help teachers and students and patiently explain the policy issues of teachers and students.

Others are a mirror. Only from other people's opinions and suggestions can we find the shortcomings in our work. Only when teachers and students accept opinions and suggestions with an open mind can our work be continuously improved.

(4), positive action

Loving one's work is the starting point for doing all the work well. At work, there is nothing but better.

1, continue to seriously study the relevant financial laws and regulations, improve the policy level, enhance legal awareness, enforce the law at all times, everything and everywhere, and do a good job.

2. Constantly learn relevant business knowledge, learn from experienced comrades, improve professional quality, combine new problems in work, make efforts to explore and creatively carry out work.

3, adhere to the principle, better improve the internal management of the school, improve the efficiency of the use of funds, use accounting information and accounting methods in the usual work, actively make suggestions, report the problems in the financial management and budget implementation of the school in time, and put forward methods and suggestions to solve the problems for leaders' reference.

4, further improve the financial system, so that there are rules to follow, to provide a strong guarantee for good service. Financial work is closely related to the vital interests of everyone in the school. Only by letting everyone know about the various system provisions can it be convenient for everyone to understand and support financial work.

5, unity and cooperation, not afraid of trouble, not afraid of cold eyes, actively seek cooperation, cooperate to complete the task assigned by the superior.

6. Logistics work is complicated. In the future, at work, be clear about your thoughts on work. Even if you don't sleep, try to finish the work of the day, or sacrifice Sunday to finish all the work.

7. Seriously complete the tasks assigned by the unit leaders and superiors.

Looking back on 20XX years, our school's logistics service has made great achievements, but there is still a gap. Our school urgently hopes that under the leadership, support and guidance of the Education and Sports Bureau and the leaders of township central schools, the problems that affect the work, study and life of teachers and students in our school building in 20XX will be improved; On the basis of previous work, we have made great efforts to check and fill gaps, and achieved good results in the logistics service of our school.