As long as Nanning citizens call 12345, they can get corresponding services and help from various government departments.

The establishment of Nanning municipal government public service call center, a "one-stop" city service center to help government departments communicate directly with citizens, will be regarded as another "Nanning model" in the field of government public service after the emergency rescue system.

There are two kinds of government public service call centers: government seats and entrusted answering seats. The government seats are composed of staff from all relevant government departments, and the answers are not less than 7 hours a day. For departments unable to send personnel due to staffing reasons, the answering agent is entrusted to answer the recorded telephone calls and forward them to various functional departments for processing.

The personnel entrusted to answer the phone are composed of relevant professional agents recruited by the linkage center and the bureau of letters and calls. After being trained and approved by various government departments, they are responsible for answering, recording, conveying and entrusting consultation.