The gas work summary and work plan is a collection of three 1 20 years, which is a year full of hope for the company and also a year in which opportunities and challenges coexist. Over the past year, under the correct leadership of the group company, with the strong support and help of all units at all levels in the county, relying on the wisdom and strength of all employees of the company, I have adhered to the style of seeking truth and being pragmatic and struggling hard, strengthened production and operation management, consolidated the foundation of survival, and strived to create unity and progress. We carry forward the enterprise spirit of hard struggle, strive to broaden the market space, and actively cultivate a market system conducive to the sustainable development of enterprises. Over the past year, all the work has gone hand in hand and flourished. Below, I will make the following brief report on my work during my tenure:
First, strengthen study and constantly improve quality and ability.
As the manager of the company, I deeply feel the great responsibility, so I pay special attention to strengthening my own construction, strengthening the study of political theory and business knowledge in my work and life, and constantly improving my quality. At the same time, my work style is rigorous and down-to-earth, and I put the pragmatic style into every work and every link. I am familiar with all the businesses and links, do all the work in charge in a down-to-earth manner, consciously abide by the regulations, be honest and self-disciplined, and play an exemplary role.
The second is to pay close attention to the work and earnestly fulfill the post responsibilities.
(1) Strengthen market development. This year, in order to strengthen market development, we first defined the market development objectives. For new buildings in urban areas, it is necessary to divide responsibilities, assign responsibilities to people, concentrate on signing contracts, and implement market development tasks to people. The second is to increase publicity. Through theatrical performances and distribution of publicity materials, people can fully understand the benefits of using natural gas and promote market development. The third is to fully participate in market development. To tap the potential of every employee, everyone regards market development as a duty, and so does * * *.
(2) Strengthen engineering construction. First, strengthen the training of webmasters. Organize construction management personnel to learn the Code for Design of Town Gas, Construction Management Manual, Business Process and other contents, so that employees can clearly define their responsibilities and authorities, understand the key points of post skills, be familiar with the operation process, understand the work content and control process, and be able to independently formulate the work plan of this position and summarize the achievements and shortcomings in time. The second is to strengthen the management of the construction team. All-round supervision of the construction process has been strengthened, and every working procedure has been put in place. The quality and safety awareness of managers has been cultivated, the quality and safety education of managers has been strengthened, and the engineering quality has been strictly controlled. The third is to strengthen the construction of project management responsibility system. Implement the project management meeting system and the project manager responsibility system, hold a project progress analysis meeting once a week, summarize the experience and existing problems in project construction, analyze the reasons, formulate countermeasures, and reasonably solve various contradictions and difficulties.
In the past 20 years, according to the market development and the actual situation of users, the project construction has made great progress while ensuring the quality of the project. In the whole year, the length of medium-pressure pipeline laid on the external network is about kilometers, and the total investment of the project is 1 10,000 yuan, and the internal office building, water supply and drainage, electricity, roads, fences and other projects are completed, with an investment of about 1 10,000 yuan, and the subsidiary main projects such as restaurants, toilets and boiler rooms of the new project are completed.
(3) Strengthen the management of production safety.
1, timely maintenance. In-time repair rate of operating pipe network 100%, in-time repair rate 100%, pipeline pressure qualification rate 100%, and boiler pressure qualification rate 100%. No complaints, no safety accidents.
2. Strengthen inspection. Our company conducts uninterrupted inspection and regular inspection of gas supply equipment such as two initial stations, three gas source kilometer pipe networks, a condensate tank, a valve well and a community pressure regulating box courtyard pipe network. , and carry out regular maintenance to ensure that it is in good working and production condition at any time, and make inspection records on time and be on duty 24 hours a day, which improves the reliable guarantee for handling accidents in the shortest time, especially in key links such as "Celebrating National Day to ensure safety", "Safe Production Month" and "Fighting for 60 days".
3. Quality and safety services. According to the production measures and management system, the employees are scored quantitatively and used as the basis for the monthly assessment of employees; Standardize and improve work records such as maintenance and replacement, and timely handle and feedback customer complaints; Four major safety inspections were carried out to find problems and eliminate hidden dangers. Strengthening job skills training, more than 10,000 people were sent to the voltage regulator factory to train the general principles and knowledge of voltage regulators, organize business study and improve maintenance operation skills.
4. Pay close attention to quality engineering. First, pay close attention to quality indicators. The accident-free rate of safety is 65,438+000%, the qualified rate of operating pressure adjustment is 65,438+000%, the qualified rate of overall project is 65,438+000%, the timely maintenance rate is 65,438+000%, and the loss rate of operating gas is 65,438+000% (we check the upstream and downstream of three pipeline gas sources operated by the company every day.
(4) Pay close attention to safety indicators. Vehicles run safely and without accidents all year round. The third is to do a good job in quality and safety management. The first is to strengthen organizational leadership. In order to clarify the responsibilities, a safety committee was established to comprehensively guide and supervise the company's safety issues, and a weekly safety production meeting system was established to handle and solve various problems in safety production at any time. Especially during the National Day this year, every employee of the company is required to understand and pay attention from a political height, during which no unstable factors and safety accidents occurred. The second is to popularize natural gas safety knowledge to users. Intensify the publicity of users' correct gas use and safety management regulations, and issue several user safety manuals one after another to avoid man-made safety accidents. Third, vigorously carry out safety education and training. Organize all employees to learn safety knowledge, improve safety awareness and skills, and conduct assessment. In mid-June, emergency rescue drills were conducted for three kinds of gas sources, which increased the practical experience and quick response ability of employees in dealing with accidents in emergency situations, strengthened the political and ideological education of all employees and raised their awareness. There was no illegal crime in the whole year.
(V) Standardize the internal construction of the company. The first is to improve the rules and regulations. Organizing all employees to study laid the foundation for the standardized management of the company. The second is to strengthen propaganda work. Do a good job in internal and external publicity, and use the publicity column to post the company's important documents, various management systems, good deeds, etc. Actively contribute to the group, publish various manuscripts to report good deeds, market development, engineering construction, operation management, logistics services, etc. Be in the company in time. The general office of the company, the development department and the production and marketing department jointly organized and planned to "enter the community" and distributed a number of publicity materials to expand the company's social visibility. The third is to improve service quality. This year, on the basis of constantly improving the service process, we have carried out a series of service trainings, organized discussion on service work, improved the service quality, provided users with nearly 1,000 times of maintenance and cooking stoves, which has been well received and recognized by residents and established the company's service brand.
Third, there are shortcomings.
In the past 20 years, I have led the company up and down Qi Xin to overcome difficulties. In the whole year, pipeline natural gas developed to civilian users and industrial households, selling tons of liquefied gas, million cubic meters of natural gas and million cubic meters of coke oven gas. The total operating income is million yuan, the main profit is million yuan, and the project profit is million yuan, which has achieved good results, but there are still some shortcomings and gaps: First, there are still weak links in market development, especially in industrial and commercial households, and further research and development work is needed. Second, the internal management of the company still has the problems of lax labor discipline and lax implementation of rules and regulations. Third, the skills of employees in various professional positions are generally low, and job skills training needs to be further improved. Organize regular or irregular professional training in future work.
Time flies, inadvertently our footsteps have come to the end of a certain year. With the change of environment, my work, thoughts and life have changed obviously, so I have a lot of feelings. There are joys and hardships, goals and confusion, enrichment and growth in a certain year. I am lucky, when I stand at the turning point of my life, when I encounter difficulties, I have the understanding and understanding of the company leaders and the help and care of kind colleagues, so that I can walk calmly in a certain year and have confidence to face the upcoming 20xx year positively.
In a certain year, I strictly abide by the company's relevant management system, fulfill my tasks dutifully, and earnestly fulfill my due responsibilities. Now I will make a summary of my work in the company this year and hand in an answer sheet to the company leaders for review.
First, the main work completed in a certain year.
(1) joined the company in July and participated in valve excavation, connection and backfilling.
(2) From mid-July to mid-August, organize the on-site construction of xx medium-pressure pipe network1180m, and lay warning belts.
(3) In August, the site construction of xx Road and its crossing114m was organized, and the data were sorted and recorded.
(4) Design and organize the construction of indoor main pipes in Building xx 1, Building 2 and Building 3; Installation guidance hanging tables for Building 6, Building 2 and Building 3 1 and 3 1 household.
(5) In the first half of this year, our industrial and public service users developed two places, such as the canteen of xx Company and the soybean milk of xx Company, and conducted on-site investigation, design and construction drawing for these two public service users, and provided on-site construction and installation guidance.
(6) Design and construction drawings, and organize the hanging table construction of wall-hung boiler heating for 7 households in the neighborhood near xx Hotel.
(7) Conduct preliminary investigation on the pipe network laying project in the industrial park. The site survey and design construction drawing is 4812m, and 2812m has been laid. And organized four crossing constructions in xx Industrial Park, and recorded data of 796m.
(eight) in the middle of each month, organize an acceptance team to carry out an annual project acceptance work, and by the end of X, the on-site acceptance measurement spans 5203 meters; Trenching project 4314m; The welded pipe project of engineering company is 8347 meters.
(nine) to deal with other tasks and matters arranged by the leadership.
Second, shortcomings in the work.
In view of the fact that my previous work style and content are very different from the current gas work, many things were re-studied after I came to the company, and I was a technician and a librarian, so I couldn't keep up with the company's requirements at first. However, the company leaders gave me enough time to adapt and gave me a lot of help to get familiar with it step by step until I could complete the tasks assigned by the company. But in my work, I realized that there are still many shortcomings to be improved:
1. As a technician, I need to speed up the improvement of my theoretical level and practical operation ability, and at the same time seize the opportunity to go to the scene to link theoretical norms with actual conditions in order to have a better and deeper understanding;
2. There are still many mistakes in the design drawings, and it is still impossible to complete the design drawings with good quality and quantity in a very tight time.
3. As a technician and documenter, I usually have two jobs, and my work is complicated, so I can't go deep into the construction site to get first-hand information, and the records of engineering construction data are flawed.
Three. Plans and requirements for the next step
1, enhance the sense of responsibility
Carry forward the hard-working spirit of technicians and improve their sense of responsibility. Strengthen study after work, treat every job correctly and seriously, get to and from work on time, make effective use of working time and stick to your post. Ensure that every task assigned by the leader can be completed on time. Technical work is endless. I am still a young technician in the technical field, and I dare not neglect my work.
2. Improve working methods
(1), working method: write down the gains and losses in the work and the problems that appear every time, so as to learn lessons. When you encounter difficulties, you should consult relevant information and communicate with others in time, and listen to their suggestions patiently.
(2) Work style: Before each task, correct your attitude, set work goals, and then put yourself into the work, reminding yourself not to make mistakes at all times during the work.
3, continuous innovation, aggressive.
In the future work, we should sum up experience in time, learn lessons, actively listen to rationalization suggestions, consult more industry predecessors, boldly carry out technological innovation, abandon old ideas and keep innovating.
20xx is a crucial year for the company's great development. A year's work practice has brought me a lot of promotion, but also accompanied by many lessons. In 20xx, I will go all out, quickly implement and timely complete the tasks assigned by the leaders, work closely with colleagues in various departments, and work together with Qixin to achieve a bright future for the company.
The new year is coming. At this moment of bidding farewell to the old and welcoming the new, I reviewed my work this year. In fact, I have many happy things and learned a lot. I am basically satisfied with my work in the past year.
Of course, there are still many places that need to be improved, which is indispensable.
I have been working as a receptionist for the past year. In recent months, I joined the network department and worked as a customer service in Taobao. I have been working as a customer service in the network department for several months. In these months, I have a new understanding of customer service. Before doing customer service, I always thought that the job of customer service was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. However, after several months of study and training in customer service, I deeply realized that customer service is a job of communication between people, and my skills and work have been greatly improved with the help of my colleagues. Thanks to my colleagues who have helped me.
As a customer service staff, I deeply understand that theoretical study is not only a task, but also a responsibility and a realm. I insist on diligent study, strive to improve my level, strengthen my thinking ability, pay attention to integrating theory with practice and exercise myself with practice.
As a customer service staff, I always insist that doing everything well is not simple, and doing everything ordinary is extraordinary. As ordinary people, in many cases, they are basically doing small things, fearing that even small things can't be done well and can't be done in place. Most people disdain to do small things and details, only blindly believe that "the sky will fall for the people of Sri Lanka." I don't know that I can succeed in everything in my post, and it's not easy to do it well. There is no small thing in our work, and everything is worth doing. Even the most common one, don't perfunctory it. On the contrary, we should pay our enthusiasm and efforts, and pay more attention to how to do a good job and whether we have done our work wholeheartedly and dutifully.
As a customer service staff, don't put yourself on the opposite side of the customer at work. Don't quarrel with customers. Everything should be considered from the customer's point of view. You can't stand on the opposite side of the customer to solve the problem, otherwise the problem will never be solved. In fact, the attitude of customers towards us is a mirror of their words and deeds. We can't always find fault with the mirror, but we should reflect on what people in the mirror have not done well enough and what needs improvement. Every time we meet a difficult customer, we will think, how can there be such a person? After all, there are all kinds of people online, some are easy to talk, and some are hard to talk, so you must control your emotions when you meet someone who is hard to talk. However, every time we solve a problem for our customers, we will have a great sense of accomplishment in our hearts. In the process of dealing with the problem, customers certainly hope to solve the problem in time. If the problem cannot be solved in time, we should give the customer a deadline commitment. If there is a problem during this period, we should contact and communicate with the customer in time to satisfy the customer. For example, the following conversation:
"Hello, the counter is genuine Giordano146-01round black disc multifunctional men's watch. Is there a discount on this watch? "
"Hello, we are doing activities now. 450 yuan is less than 90 yuan, and we will give you coupons for 20 yuan. It's a good deal to buy now. "
"How to use your store discount coupons, home page has a 60% discount. Where did you get this 60% discount? Are you paying for the freight? "
"This coupon for 20 yuan can be deducted the next time you buy our watch. The 40% discount for the whole audience written on our homepage was marked on our store's table after the market price was discounted, that is, 450 Yuan You see. If your order meets the requirements of 450 yuan MINUS 90 yuan, you can also deduct 90 yuan, which means that you can buy this watch when you stay in 360 yuan, and the freight is also borne by us. "
"Ok, how long will it take to send it to Binzhou, Shandong?"
"We send it to the courier company by ems or SF Express, which usually takes 3-4 days."
"Well, I'll take it."
We often meet customers who like to get to the bottom of things. However, at this time, it is necessary to have enough patience and enthusiasm, give careful replies, and let customers have a sense of trust. Don't let customers think you are perfunctory. Even if you are unhappy at that time, you must never show impatience with customers. Even if the final transaction is unsuccessful, we should believe that good service can bring more customers. Why not?
In our work, we must follow the working concept of "customer first, service first" and give detailed answers to customers' inquiries; For the problems reflected by customers, actively and steadily solve them, and for the problems that cannot be solved by themselves, actively and truthfully reflect them to the superiors, and strive to reply to customers in the shortest time; Register in detail the problems raised by customers and whether they are solved, solve them in time when problems are found, and put an end to things forgotten by mistake.
All of the above are what I have learned in my work, which may just touch the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!