Personal Work Summary of Jewelry Salesman 1 Time flies, the sun and the moon fly, and half a year has passed in a blink of an eye. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.
Second, shortcomings in the work.
1, poor marketing, not giving full play to personal abilities.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.
3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating achievements, we should strengthen our understanding of jewelry, improve our own sales skills and learn from the successful experience of others. Summarize the causes of failure and correct them in time.
2, constantly strengthen quality training, to further improve the level of business.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
Summary of Personal Work of Jewelry Salesman 2. The marketing of jadeite is a highly professional job. In a sense, it needs unique marketing skills more than diamond marketing. Jade sales is a hard and meaningful work, which requires salespeople to learn constantly and sum up practical experience in order to become a qualified jade salesperson.
In the jewelry market, the jade market is the most complicated and chaotic market, mainly because many other jade varieties are very similar to jade in appearance, and B-grade jade and C-grade jade are shoddy, which has brought negative influence to the jade market. Because most consumers have limited ability to identify jadeite, especially the rising price of jadeite, consumers or investors dare not believe it easily. Therefore, the primary task of jade sales is to let customers eliminate this concern, let customers believe in the products of our company and our store, and establish confidence in buying products of this brand.
It is necessary to guide customers to be familiar with this brand and product with appropriate language. For example, we only deal in one kind of jade; All our jade ornaments have been appraised by appraisal institutions and are equipped with appraisal certificates. The authenticity of the certificate can be inquired through the Internet. This is a real jade. These languages help customers to eliminate their sense of vigilance and build confidence in the company's products. Only when customers have confidence and trust in the products will they have the desire to buy the products of the company.
We should use the cultural connotation of jade to stimulate customers' interest in buying jade ornaments, such as wearing jade ornaments as amulets to keep fit. As an ordinary person, everyone wants a safe life, a happy family and good health. These special functions in jade consumption culture will definitely stimulate customers' interest in jade jewelry, and then lead to buying behavior.
As a jade salesman, we must first have a comprehensive understanding of the professional knowledge of jade. Such as the color, water head, texture and process evaluation of jadeite, which is the basis of selling jadeite. Many customers may have a strong desire to buy jade, but due to the lack of jade identification knowledge, they are at a loss in the face of the chaotic jade market. With this knowledge, you can introduce your products to customers first, win the trust of customers, and let customers buy with confidence. Secondly, we should have a comprehensive and profound understanding of the historical background and cultural connotation of jade consumption. Vigorously promote the jade culture of the Chinese nation to consumers and stimulate their desire to buy. In addition, we must grasp the customer's purchasing psychology, conduct targeted guidance and dumping, and turn the customer's purchasing desire into actual purchasing behavior.
Most consumers' familiarity with jade knowledge and jade craft is unprofessional or half-baked. Jade sales staff should be familiar with the quality, technology and cultural connotation of jade with their own knowledge and experience. Through the comparison between different products, let consumers feel and be familiar with what is high-grade jade and what is the high-quality craft that embodies the exquisite carving art of the Chinese nation; Through the explanation of the meaning of jade jewelry, let consumers know the beautiful meaning represented by each jade jewelry, and expect the ownership of the selected jade jewelry. If we can achieve this effect, our dumping will be half successful.
Summary of Personal Work of Jewelry Salesman 3 Time flies like water, the glorious 20xx year has passed in a flash, and a new year is ushered in in the busy time. In the past, there were pains and laughter, and sweat was more rewarding. Looking back on the course I have gone through in the past year, the leaders and sisters of the company have given me enough support and help, so that I can fully feel the leadership's mind of "all rivers run into the sea" and feel the heroic spirit of the company's employees "how can they see the rainbow without experiencing wind and rain?" In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. This year's work summary mainly includes the following items:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as "hello"! "Welcome".
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you". Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge at the same time, such as: "If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry." Finally, it's better to replace the usual "welcome next time" with some words of blessing, such as "May this diamond bring you a bright future" and "May this ring bring you a happy life". And the word "love" should be integrated into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish our company better and better!
Personal Work Summary of Jewelry Salesman 4 Looking back on the past 12 months, the leaders gave many opportunities, and with their own efforts, they did a lot of things and felt very fulfilled. Especially in doing the following things, I have benefited a lot. Looking back now, I feel a little relieved that I didn't waste this one.
First, actively participate in various activities carried out by the company.
This year, in order to let managers release the pressure brought by work, the company organized many travel plans. March 8 is Women's Day, and the company organized office clerks between two factories to take a one-day trip to Chimelong Happy World. May 1 The night before, the company organized all managers in Panyu to go to karaoke. On July 29th, I went rafting in Huangtengxia, Qingyuan with my colleagues in Panyu Office, and stayed in Xinyinzhan Hot Spring Hotel, Qingyuan for a hot spring bath on July 28th. On September 29th, two days before the National Day, my colleagues and I went to Changlong Water Park for a day ... Plus there were different activities every month, and everyone actively participated. This is the most active year since I joined the company for three years. This represents the company's continuous progress, continuous growth, attention to the interests of employees and physical and mental health results.
Second, do your job well.
1, sense of responsibility and dedication. This is a very important point of our Hua Xun company, which can be said to be one of the essences. Everyone's experience and knowledge level are different, which determines that everyone's ability to do things will be different, but in many cases, whether the work can be done well is not determined by ability. In practical work, a considerable part of the work is not done by ability, but by a strong sense of responsibility to the company, the department and ourselves. Dedication comes from responsibility, and a person who has no sense of responsibility cannot be a person with professionalism. It can be said that a strong sense of responsibility and responsibility is the primary requirement for doing a good job in documentary work, and it is also the most basic quality that business documentary personnel should have.
2. Diligence, unity and mutual assistance. Documentary work is a trivial and tedious work, especially in foreign trade, with many attachments and troublesome procedures. A little laziness may leave a hidden danger for mistakes. An order is often completed by many departments, and the strength of one person is very small in the whole work. Only by uniting and cooperating can we ensure the smooth completion of the order.
3, the spirit of suffering. To be a merchandiser, you should have a hard-working spirit. For our merchandisers, sometimes we have to let the employees in the production department make good quality products, and sometimes we have to go down to the production workshop to personally supervise the work, guide the employees to produce perfect products according to customer requirements and their own experience, and learn from them about the production process, which is convenient for our work to be carried out better.
Third, handle the relationship with customers and external cooperation units.
Learn to be a man, handle relationships and do things well. Just like the relationship between countries: there are no eternal friends and enemies, only eternal interests. In essence, the relationship with customers and external cooperation units is also the same. It is precisely because cooperation can bring benefits to both sides that the cooperative relationship between the two sides will arise. As a businessman, the most direct pursuit is profit. No matter how good you are, it's no use to him if you have no money to earn. If there is money to earn, other requirements can be appropriately reduced. Recognizing this, when dealing with relevant subjects, we can take a good measure, laugh and scold, and put it away freely.
Looking back, I feel that I have made some insignificant achievements-of course, these achievements include the unremitting care of the leaders and the great assistance of my colleagues-but at the same time, I also deeply realize that I still have many shortcomings in my work, which need to be further studied and improved in the next stage of my work.
First, further strengthen the efforts to learn from leaders, colleagues and customers, and constantly improve themselves. There is no end to learning, especially for us young people, we should always keep an open mind.
Second, strengthen the sorting of order data and straighten out the order data in the folder. This was not done well in the past, mainly because I didn't fully realize it from the bottom of my heart and didn't develop good habits.
Third, strengthen the study of product knowledge, production technology and processing technology knowledge. This is a knowledge that our business documentary is generally lacking at present, and it is also very important. As a merchandiser, if he lacks this knowledge, his knowledge structure is incomplete and impractical for operating orders. It would be great if the company could organize and strengthen training in this field.
Fourth, further standardize your own workflow and strengthen the planning of your work. Standardized workflow can greatly reduce the probability of mistakes. In the new year, we should strictly follow the standardized process to operate orders, avoid some low-level mistakes, reduce confusion and develop good work habits. Strengthen the planning of your work, avoid forgetting what you should do, reduce forgetfulness and change your impatient personality.
Fifth, if there is an opportunity, we should go out and develop more customers, improve our business capabilities and further develop and improve our capabilities in all aspects.
Sixth, strive for more opportunities, play a greater role and make due contributions to the development of the company in all aspects.
In short, I will proceed from my own actual situation, give full play to my advantages, take various targeted measures to make up for my shortcomings, constantly improve my abilities in all aspects, seize the great opportunity of our department's leap-forward development, work hard, make positive progress, work hard with my colleagues in the department, cooperate with each other, do my best to do my job well, and make my due contribution to the completion and rapid development of the company's business objectives.
Personal work summary of jewelry store clerk 5 I. Job responsibilities
Shangba is different from other departments, mainly catering. I'm the manager of the eighth sales department. As the most basic manager, I deeply feel that I am the most terminal operator. My main duties are: to maintain the orderly operation of the entire catering department.
Second, work quality and performance.
In this year, with the care and love of the company leaders, the support and cooperation of all my colleagues, and the full cooperation of all the staff in the catering department, with the management concept of xX "xxX will get things done well" as the goal, and relying on the tacit understanding, passion and working professional teams of eight departments, I have performed my duties well and successfully completed all the tasks assigned by the leaders.
1, improve their own quality and adapt to the needs of the post. As the saying goes, there are no major events in department stores, and most of the management work is specific and trivial, but in order to do a good job, I keep learning, enrich myself and try my best to meet the needs of the post. On the one hand, I try to read books, such as professional newspapers, books on catering, food safety and management. On the other hand, learn from leaders, colleagues and employees with an open mind, and learn their professional knowledge, working methods and the art of dealing with people. Through the effective combination of study and practice, my own quality has been gradually improved, which basically meets the needs of this position.
2, pay attention to standardized management, improve the quality of work. Specific work:
(1) Assist the manager to do a good job in employee attendance supervision, employee training, employee enrollment registration, monthly star waiter selection, etc., sort out the files that are not specifically classified and put them into labeled folders, which provides great convenience for everyone to consult the files.
(2) Do a good job in the layout of holiday activity stores and the construction management of new counters entering the site.
(3) Participate in the cooperation between various departments of the company, such as reporting weekly information to the planning department, contacting the engineering department to repair damaged hardware, submitting weekly broadcast drafts to the studio, collecting items from the administration department, and assisting the security department to maintain order in the store.
(4) Assist the manager to manage employees. Management is an important work of the company, which needs to be serious and responsible, have a correct attitude, manage every employee well according to the company system and embody humanized management.
(5) Complete other tasks assigned by the company leaders seriously, on time and efficiently.
(6) To coordinate the work between other departments for the smooth progress of the department's work, in addition to doing a good job, we also actively cooperate with other colleagues to do a good job.
3. Strengthen on-site inspection and maintain business order. The management workplace is the whole store in Babu, and the work content is very specific and trivial, which requires me to have a strong sense of responsibility, ensure that all kinds of specific and trivial work are solved on the spot, make the business run orderly, and provide customers with a convenient and comfortable shopping environment. In this year's time, I basically achieved this goal through timely information feedback from myself and all the staff in the catering department, as well as timely cooperation from various logistics departments.
Third, the shortcomings in my work.
1. In the work, some problems in daily management are not summarized and classified in time, especially in complaint management, and we still need to learn from leaders and supervisors.
2. There are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work.
3. The understanding of employees' thoughts and professional knowledge needs to be deepened and refined, and their own management level needs to be further improved.
Summing up the work in the past year, although some progress and achievements have been made, we need to make efforts to improve the shortcomings in the future work, seriously study various rules and regulations, constantly strengthen personal cultivation, strive to make ideological awareness and work efficiency reach a new level in an all-round way, and strive to do a better job and make greater contributions to the development of the department.