I am interviewing for the position of hotel manager, and I have been preparing for this interview for a long time. The following is my speech for personal manager. The following is the "model essay on hotel manager's competitive speech" compiled by me for your reference only. Welcome to read it. Fan Wenyi, a speech for hotel manager

Dear leaders and colleagues,

Hello!

Grassroots and middle-level cadres compete fairly, justly and openly for posts, which is an important measure for our hotel to build an efficient team. As a member of the hotel, I sincerely support this competition. Here, I am very grateful to all of you for giving me a stage to show myself and an opportunity to display my talents! At the same time, I also thank all the leaders and colleagues for their love and support.

I'm the manager of the customer service department, and the position I'm competing for today is also the manager of the customer service department. To hire this position, I think it is necessary to report some work ideas to leaders and colleagues this year.

as we all know, the competition in hotels nowadays is very fierce. Fundamentally speaking, it is the difference in quality management and the difference in service quality. Who can adhere to the business philosophy of "quality first", constantly strengthen quality management and win the favor of customers with first-class service, who can stand firm in the competition and be invincible; Otherwise, it will be eliminated. Therefore, strengthening quality management and improving service quality will be one of the priorities of this year's work. To improve service quality, we must first firmly establish a strong sense of service and quality. From department managers to every employee, we must deeply understand that "service quality is the life of an enterprise" and consciously adhere to the purpose of "making guests feel better". On the basis of previous etiquette and courtesy requirements, the department strives for "accuracy, quickness and high quality". That is, on the basis of perfecting this year's "limited service" and combining "one-stop service", the service level will be improved. Let me introduce "one-stop service" first:

service concept: "one-stop service" means that guests can enjoy convenient, fast and concentrated services when they enter a certain area or a certain post in a hotel, and they will not be cold, pushed or rejected. Employees have expanded from providing services of their posts and departments to meeting customers' comprehensive needs for other departments or hotels, from providing hotel services to meeting guests' comprehensive information consultation outside the hotel and the city. The "one-stop" service emphasizes that all employees in the department can give satisfactory answers to any questions raised by the guests at one time as far as possible, so as to minimize the direct access of the guests to the service. After the guests check in, the services they need to provide and their dissatisfaction with the hotel can be extended only after one person's acceptance; It is required that all employees of the department should work with the attitude of trying their best to meet the needs of guests and solve problems for them, and establish the service consciousness of "taking responsibility first" and "solving problems until I am finished".

service principle: all employees of the department, regardless of their positions, duties and responsibilities, whether they are in the responsible area or not, whether they are in their posts or on the way to work, should accept the service demands of the guests at any time and place at the first time, fully consider the feelings of the guests, properly handle them, solve the follow-up problems and do a good job of tracking. So as to meet the requirements of guests to the maximum extent and with the highest efficiency. Hotel manager's competitive speech: Fan Wener

Dear leaders and colleagues:

Hello!

I'm excited to walk on this platform for competitive employment. We should thank the hotel leaders for their good intentions in training talents. The competitive employment speech gave me another opportunity to exercise, which made me grow up quickly and helped me to improve my courage, eloquence and temperament. I hope every employee can cherish the opportunity and bravely stand on the platform to participate in the competitive employment speech, regardless of success or failure, and will gain a lot.

I am xx, and I think everyone has a general understanding of me. If I introduce myself again, it will waste your precious time. If you don't know me, let's communicate more privately. Ok, let's get to the point. Today, I am competing for the position of food and beverage manager.

I am full of confidence in competing for this position. The development of hotel catering needs the edification of catering culture. As the manager of the catering department, I must shape this culture, change the employees' ideas from "I want to do it" to "I want to do it", serve the guests with a good attitude and enthusiasm, and let the guests eat delicious dishes and taste the catering culture. I believe that the advanced management concept makes it easier for the hotel catering department to make achievements. The focus of my work will be "work attitude and service concept". If I succeed in the election, I will start from the following points:

First, correct my work attitude and establish a new industry style

In the past, some operators thought that the quality of dishes was the first and the quality of service was the second, but practice proved that service was the first and dishes were the second. If a table of very rich and delicious dishes is served by a restaurant staff who is not enthusiastic, she keeps a straight face and says nothing, and she likes to eat, and the wine in the glass is gone and not added in time, and the residue in the bone dish is full and not replaced, what kind of atmosphere do you think it will be? Even the guests with high quality don't want to come again. Only when the kitchen and the floor cooperate well and make up for each other's shortcomings in the work can we give full play to the advantages of the whole catering. Therefore, we are required not to bring personal emotions in our lives into our work. As soon as we enter the workplace, we must serve our customers wholeheartedly, that is, we must have a good working attitude.

Enthusiasm, initiative and smile are the working attitudes we should have towards our customers, and the charm of smile-it is the cheapest investment in the world, but it can get rich returns. Smile is a symbol of self-confidence, a full display of etiquette, a reflection of harmony and a sign of mental health. We can tell a joke at the pre-class meeting every day to adjust everyone's mentality and smile in front of the mirror for one minute every day. Smiling is the basic quality of our service personnel, and we need to bring it to our customers and colleagues.

Good work attitude and service awareness require constant training for employees and exchange of experience among employees. Education on employee service awareness must be carried out in time, anytime and anywhere, and advanced departments should be selected and learned, and mutual help should be advocated, so as to improve the team awareness and make the employees of the food and beverage department better serve customers. Only first-class employees can provide first-class service. Guests who dine in hotel restaurants care about what kind of quality service employees can provide, regardless of who the manager of the food and beverage department is. Our concept should be that employees serve customers and managers serve employees, so all the people who really impress customers are employees, not managers. The manager's job is mainly to manage and coordinate employees, so that employees can better express themselves to customers. I believe I can lead this team well.

second, service should be personalized, and service is not a slogan

Our hotel industry can't stop at the slogan stage. "Customer is God" is a slogan, "Customer is always right" is also a slogan, and "Customer is God". It's good that we can treat customers as brothers. We should pay attention to customers, really care about them, serve them wholeheartedly, and constantly introduce new ones to attract customers.