(1) When the membership card is damaged or lost, the member shall go through the procedures of reporting the loss and replacing the card through the business hall, online business hall, handheld business hall, account manager or other designated channels. (2) When the membership card needs to be replaced due to damage or loss, the principle of "paid card replacement" should be adopted. During the validity period of the membership, each member can replenish the card for up to three times, the first time is free, and then 20 yuan will be charged for each time, otherwise 2000 points will be deducted. (3) After the member reissues the card, the original card will automatically become invalid. For more service benefits, click on "official website" customer service 324 below to answer your questions.