The black cat complaint platform is effective, because if businesses don't handle consumer complaints, it will affect their social credit.

The black cat complaint platform is effective, because if businesses don't handle consumer complaints, it will affect their social credit. After a long time, consumers will think that this business has no credit, which will eventually have a serious impact on the business itself. Therefore, after receiving complaints from consumers, merchants usually deal with them. However, compared with 12315, the effect of 12315 will be relatively better.

scope of acceptance of 12312

12312 Business Reporting and Complaint Service Center accepts the following reporting and complaint consulting services: involving refined oil market, coal market, recycling of renewable resources, catering, accommodation, bathing, foot bath, direct selling, online trading, franchising, retailer promotion, retail trading, scrap car recycling, beauty salon, washing and dyeing, auction, pawn and foreign labor services. Reports and complaints on foreign trade, anti-dumping, countervailing, anti-monopoly and other aspects that disrupt market order and infringe intellectual property protection, as well as policy consultation on relevant laws and regulations, and do a good job in registration, diversion, transfer, handling and feedback.

I hope the above questions can help you. If you have other legal questions, please consult a professional lawyer.

Legal basis: Article 37 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

Consumers' associations perform the following public welfare duties:

(1) To provide consumers with consumer information and consulting services, improve their ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environmental-friendly consumption patterns;

(2) participating in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;

(3) to participate in the supervision and inspection of goods and services by relevant administrative departments;

(4) reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(5) accepting consumer complaints, and investigating and mediating the complaints;

(6) If the complaint involves the quality of goods and services, it may be entrusted to a qualified appraiser, who shall inform the appraisal opinion;

(7) supporting the injured consumers to bring a lawsuit or bring a lawsuit in accordance with this law for acts that harm the legitimate rights and interests of consumers;

(8) expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.

people's governments at all levels should provide necessary financial support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws, regulations and their articles of association.