Lobby manager tips excellent 5

Lobby manager tips to be written how to be more standardized norms? According to years of experience in secretarial writing, reference to excellent lobby manager insights samples can make you twice the effort, the following share lobby manager insights excellent 5, for you to choose to learn from.

Lobby manager experience article 1

As a grass-roots bank office of the individual gold employees, I was fortunate to participate in the December 8-10 in the provincial branch of the lobby manager training courses. In just three days, the three teachers of Happei y touched me with their erudition and their passion and dedication. They tried their best to impart as much knowledge and ideas to us as possible, like a mighty river pouring for us, although our cup is small, but the cup left behind is enough to make us savor it for a long time and benefit a lot.

Ms. Yang Huiqiu, a kind and friendly teacher, lectured on the lobby manager's job duties and processes, and how to provide advisory services to customers. It can be said that this is a detailed guide to our daily work. She particularly mentioned the Inner Mongolia Governor's Symposium, the head office of the personal banking business to raise to the top priority, life and death, the position of the high point, and put forward at the end of 08 all outlets to realize the transformation. This undoubtedly puts forward the challenge of historical responsibility to our lobby managers. Because in the transformation of the two goals, improve the sales volume of outlets, improve customer satisfaction, are dependent on the quality of the lobby manager to improve significantly. Lobby manager's role positioning is very much needed for us to re-recognize and pay attention to. From the past, the concept of guided storage staff to change into the same into the management functions and marketing functions. Just have a smiling face is certainly not enough. Do we have the ability to take up this responsibility? Ms. Yang Huiqiu for us to put forward excellent lobby manager should have the conditions? Affinity, very good understanding of the characteristics of the products sold, with professional confidence that customers rely on, to introduce the product content in a way that customers can understand, to any possible changes after the purchase of the detailed explanation, with a longer-term vision for customers to consult and solve the problem, to keep their promises and honesty. And for us to explain a lot of marketing services in the process of practical strategies, how to focus on communication etiquette, recommend products, clever use of closing strategies, clever use of quotation methods. Some vivid and interesting little stories, so that we were enlightened. And through the screening of the U.S. bank outlets pictures, so that we have broadened our horizons, break the conventional concepts.

Mr. Sun Yonghui gave us a lecture on the basis of personal finance, so that we have a new understanding of financial management. The purpose of financial management is not to pursue the maximization of customer investment returns, but to balance the present and future income and expenditure, to achieve financial freedom and financial security. This provides us with a more objective, scientific and rational basis for recommending our financial products to customers.

Mr. Yang Jiahong taught us about self-excitation and management, marketing communication and skills training. He always walks beside us during the lecture so that his influence reaches everyone. His wit, quotes and witticisms made it very easy for everyone to communicate with him. Laughter and applause erupted in the classroom from time to time. What impressed me the most were some of the ideas he put forward for the group. It was very thought-provoking -

The competition between people is the competition of learning power, and the concept of lifelong learning should be established.

Setting goals, the goal must be focused, as water dripping through the stone, because the water always keeps dripping, and always dripping in the same place, and the spotlight mirror can make the paper burn.

A house is not swept, not to sweep the world, to be down-to-earth and hard work.

If you want to make progress in life, you have to break out of your comfort zone. Progress a little bit every day, thick accumulation can only be thin, to go beyond the self, enhance the value.

Keep a good mindset, do not be swayed by emotions. In the face of this era of speed, change and crisis, all we can do is to keep learning, keep changing and adjusting ourselves, and work hard on entrepreneurship.

These words have touched my heart. Treating the work, we are used to do, able to cope with, but we should not do better, is not it possible to do better? Obviously, if we don't change, don't make progress, stay at the current level, we may not be able to adapt to the changes brought about by the development, which will affect the quality of our work, and even be eliminated by the competition. Mr. Yang, like treating elementary school students, patiently and tirelessly to emphasize these truths to us, and even how to do; such as reading books for 15 minutes to 30 minutes a day and other details are said, can be said to be well-intentioned, its feelings can be felt.

During the training, we were divided into groups. The trainees did not know each other in a short period of time to form a team. The team name, team motto, and team song were established. When our Haiyan team went on stage to show, my mood was excited and confident. Everyone's voices were high and full of confidence. We want the tenacious spirit of Haiyan, and our motto is "Work Together, Strive for the First". Our team song is Unity is Strength, dedicate youthful strength for our bank. Each group performed various stories of the daily work of the lobby manager in the scenario simulation, and after the performance, the audience competed for comments, pointing out the advantages and shortcomings. It can be said that how deep your participation is, how deep your understanding is. On and off the stage, the sparks of wisdom and experience were transmitted. In the talent show, our lobby managers showed their youthful style, applause, laughter and warm atmosphere. In the final evaluation, our Haiyan team won the Best Team Spirit Display Award. Heart to heart team, dream team also won awards.

The unfulfilled three days are over. Only our hearts ache for the teachers, who spoke so eloquently that their voices were hoarse, but we still very much hope to listen to some more of their words, get some more of the essence of knowledge, and realize some more of the great truths in the little stories. Although many of us have already expressed our gratitude to our teachers on the stage, I still want to say to them personally: Teachers, you have worked hard, we will try our best to understand and master what you have taught us, and do what you want us to do. Just dedicate that song "Grateful Heart" to you, thank you!

Lobby Manager Experience Part 2

On the day we left, the storm in Wuhan did not weaken our determination to go to Changchun to study, and the 26 hours of long-distance trekking did not cut down on our desire to improve our professional ability, and so we arrived at our destination, Changchun, a full 26 hours later from Hubei to Jilin.

On the train, we talked about the anecdotes in the outlets and shared the success stories with each other, and everyone was so proud of their work, no matter how entangled the customers are in their work, no matter how much the outsiders don't understand, and no matter how heavy the tasks are in this quarter, the smiles on their faces are always like those of the Industrial and Commercial Bank of China (ICBC). Unconsciously, we have left Hubei to Henan, the train turned out the lights early, each lying on the narrow bunk tossing and turning, I do not know how long, indistinctly feel that the day has dawned, we all get up and look out the window, the original train has arrived in the capital city of Beijing, so that we are considered to be on the northern part of our country's hot land. This day seems to be extraordinarily long, everyone lined up one by one to wash up, get water, make noodles 。。。。 I think the perennial work of the bank so that each of us to take the number of queuing up to every small part of life, do not scramble, unity and harmony.

The day after we arrived at Changchun Financial Training Institute, we began our intense and powerful ability to enhance the learning, our training course a *** there are 95 students, and from the Hubei branch of the Wuhan Business Department of the students there are 40 people, we are not only the largest number of the team and is the most united and solidarity of the team. In this training course for lobby manager capacity enhancement, there are colleagues from Tibet, Sichuan, Yunnan, Guangxi, Shenzhen, Shanghai and Beijing, and the only one who is uniformly dressed is our Hubei Branch. No matter where, as long as you see dressed in white shirts, navy blue pants and black shoes, it must be the Hubei branch. For me in 09 to carry out, this is the team consciousness! Everyone is working hard to add one more point to our team!

Sitting in the classroom, the professors talk incessantly and volubly, so that I admire their eloquence in my heart, admire their confidence, admire their acumen, admire the depth of their knowledge, we listen carefully to the professors, actively participate in the classroom interactions, we are not very recognized in the Mandarin in here but become proud of it.

Learning is actually like eating and sleeping, it is our essential way of life. Against the reality of their own work, the knowledge gained will be used for me, for ICBC!

Lobby manager experience article 3

Provincial bank "lobby manager service marketing skills enhancement" of the five-day training, let me feel very deep, inspired, on my future work will have a great deal of help, I'm going to the experience of the past few days to record down with you! I will record my experience in the past few days and share it with you. As we all know, the lobby manager is the first customer contact into the network, is the implementation of the "hall winning" strategy of the core person, the lobby manager is the nerve center of the daily operation of the enterprise, the emergency center, it is the bridge between the communication enterprise and customers. As people's demand for services continues to rise, the lobby manager is becoming more and more familiar to people, and has become an important part of the enterprise to improve financial services and service quality. Therefore, the provincial bank will enhance the standardization and initiative of the lobby manager service as the focus of training, and strive to improve the service level of the lobby manager position.

The training, so that I have a new understanding of the lobby manager position, the specific experience of the following points:

First, not just "ushered in"

Smile service, ushered in, is the lobby manager every day, but the lobby manager's work is not just "ushered in"

The work is not just "ushered in", but the work of the manager. "ushered in".

In today's increasingly competitive market, humanized management and service is more and more respected and accepted by the enterprise, our bank will be a large business hall scientifically divided into customer waiting area, cash service area, personal finance area, self-service area, electronic banking experience area and other areas, it is the specific embodiment of this service concept. The lobby manager, whose job is to coordinate the service work in these areas, guides the diversion of customers, guides the customers to fill in the form, the use of bank self-service equipment, the introduction of the bank's service area, answering customers waiting for the question, marketing products and so on.

A qualified lobby manager, at least to do two things: one is the bank's business proficiency, and the second is always pay attention to their own service quality enhancement, that is, to do the eye hard, mouth hard, hand hard, leg hard. Skilled in banking business not only to know how to do a good job in the daily work, but also to know how to better market our CCB's specialty products.

Ideas determine the way out, products to seize customers, public and private linkage customers, understand customer information, tap potential customers and so on. Both our work philosophy, but also every day of the required courses. We CCB now outlets tablet computer lobby marketing easy (PDA) fully functional, not only to understand the basic information of the customer, but also know the way our customers have purchased the CCB which products, while deeper understanding of the customer's investment preferences, to find potential business opportunities, tapping into potential customers, referred to our wealth managers, to help customers manage their finances, asset allocation, portfolio, to realize the life of the Dreams of life. Like the current CCB launched the four business zero program, gold, funds, insurance, foreign exchange these four business we can do together, for customers to do a combination of investment, asset allocation, so that customers to achieve a desired return, I believe that the asset allocation can definitely beat the single product returns, this is our highlight.

We have a professional financial management team for customers to manage their finances, I believe that only the difference in service, there is no difference in the customer; only unlimited heart, there is customer loyalty; only to make the customer satisfied, in order to establish a long-term partnership with the customer, CCB in order to survive and develop, because the customer is God. To Buddha to ferry people with destiny! In the learning of the most impressive sentence is: the product is easy to be copied, value-added services can be surpassed, only the ability of the investment adviser is our core competitiveness, so only to establish a brand, to gain trust, in order to be invincible.

Second, must learn to market

Banks retail outlets in the transformation of the lobby manager plays an important role in customer triage, service marketing and brand promotion. Bank lobby manager job setup is one of the important elements of the transformation of retail banking outlets. To this end, China Construction Bank Hunan Branch actively organize the lobby manager to strengthen the study of marketing, service etiquette and other aspects of knowledge, to achieve proficient business skills and standardized banking service etiquette to win the trust of customers.

Previously, I was in the marketing concept is: customers in my hands to buy financial products to make money I am happy for the customer, if the loss of money, I will always have a demon, feel a little guilty, next time no longer dare to go marketing. Through this study my demons open, learned to face the investment loss of customers, learned and customers to become financial friends, often and customers to discuss financial planning, for customers to set stop-loss point and take-profit point, so that customers really appreciate you are helping him to financial management, so that you can rest assured that the funds into our bank.

Classroom teaching in the top ten contributed to the success of the transaction marketing methods, let me feel y, it is worth us in the actual work of the flexible use, that will play a multiplier effect. As the saying goes: open mouth, performance to hand. In daily marketing, we must not stop talking, more than once open mouth to give themselves a chance. Even if you fail, never give up!

Third, a higher positioning requirements

Lobby manager not only to guide the diversion of customers, to provide customers with basic consulting services, to solve the customer's problems, but also good at listening to the voice of the customer, and even the customer's complaints, but more importantly to have a pair of eyes, good at identifying and discovering high-quality customers, and then recommended to the account manager, so that the account manager to dig and maintain a good VIP! Customers, is the top priority of the work, in order to truly realize self-worth. The company's main goal is to provide the best possible service to its customers, and to provide them with the best possible financial service.

A wonderful course, in the enthusiasm of the students, interaction, unity, mutual assistance in a complete success, through this training, our CCB lobby manager service marketing skills will certainly step on a new level, I believe that the CCB tomorrow will be better.

Lobby Manager Insights Part 4

Credit card as a modern payment tool, its convenient, personalized, overdraft features gradually accepted by more and more people. And with the diversification of market payment methods: POS card, online payment in-depth development, credit card payment market foundation is more solid, the development of space is more broad. Our bank's credit card marketing started early, a variety of personalized features obvious, giving customers a full choice of space, and our bank has many service outlets, customer repayment, consulting is very convenient, these are our marketing CCB credit card is a very good point of entry. Here's how to market credit cards in the bank lobby to talk about their own views:

First, a comprehensive net, take the initiative

In the lobby service, the lobby manager every day to come into contact with a variety of people, the target group is a lot of people, and sometimes as long as you open your mouth to say hello, say a greeting, add a sentence, "Do you have a CCB credit card? " It is very likely that you will be able to successfully market a CCB credit card. The reason is very simple is that "more open".

Second, the gift of temptation

Customers have a variety of needs. In marketing, we can choose to deliver a small gift to the customer, sometimes the customer is not interested in the CCB credit card products, but she may like you to give her gifts, especially for women, a beautiful environmental bag, a delicate flashlight may cause her to do the desire of the card.

Third, fill in the single "trap"

Customers fill in the business vouchers, you can business vouchers below the pad a credit card application form, sometimes customers accidentally fill in together, especially when filling out the e-banking and account opening vouchers, accidentally fill in a lot of customers, coupled with your marketing The first thing you need to do is to get your hands dirty.

Fourth, with the combat

Lobby manager in the customer service, sometimes encounter the kind of cautious customers, to her marketing credit card is not willing to do. You can make a good copy of the ID card, let her bring a good credit card application form to do business, for the counter marketing to create opportunities.

Fifth, the network application, save time

For the kind of initiative to come to the door to apply for credit card customers, you can recommend that he directly in the electronic banking services area of the computer to fill out the application information, one can accelerate the progress of the credit card application, and the second can be in the computer to the customer demonstration of the credit card opening, query and repayment function, enhance the customer to use the confidence in the credit card of the CCB.

Finally, we must leave contact information to the customer, so that the customer can open the use of CCB credit card without obstacles. Every day, the lobby manager will meet a lot of customers who come to consult how to open the credit card, indicating that the CCB credit card in the opening of the use of risk control at the same time, the process can continue to optimize. You give customers to leave contact information is also the key to the customer will not end up using CCB credit card.

Lobby Manager Insights Part 5

Reading is the just-appointed lobby manager - a single Li-Wen's hobby for many years, the inspirational aspect of the book is a favorite, often crooked, benefited greatly. In July of this year, a single Liwen three years of sub-branch management of the expiration of the treasurer, rotating to the grass-roots outlets, serving as a lobby manager, focusing on Internet banking marketing. Internet banking as an agricultural bank of a relatively high content business, in the countryside outlets, or a new thing, not much to hear, with very few. Although the single Li-Wen quickly into the role, now selling, the effort is not small, but the results are not big, progressive single Li-Wen's self-esteem has been a little blow, the invisible pressure to make him a little dull. Good in the single Liwen have a good habit of reading, after work, he combined with business marketing read "How to be a successful marketer", a marketing example in the book gave him great inspiration.

The book tells us that a marketer to a side far from the uncivilized land marketing shoes, to see the locals all barefoot, feel hopeless marketing, gave up this piece of virgin land uncultivated. And another marketer came to see, overjoyed, that the local shoe market potential is very large, it is determined to stay, from teaching the local people to start learning to wear shoes to do, and achieved great success, while also promoting the local civilization process.

With the former, there is a backbone. Subsequently, single Liwen in pointing out the customer card fold, always take the initiative to introduce the Farmers Bank of China Internet banking, from the cost, settlement until the Internet banking download, and at the end of the demonstration of the operation once again, so that the customer to eat the pill of peace of mind, mastered the convenience of the new business. As a result of Shan Liwen's pleasure as a teacher, closer to the distance with the customer, in August, Shan Liwen use the time of the new student, focus on marketing, a month for the Internet banking 280, become the branch marketing single champion, was labeled as a marketing model.