According to the requirements of the higher leadership, we need to roughly draw up the next stage of the work plan, make a good work plan can avoid the omission of work, reduce the work of mistakes. How to prepare a suitable work plan? Here, you may want to read the front desk work plan template example.
Front desk work plan template Part 1
Summarize the past, predict the future, in the escape for more professional hotel services on the road, the front office department has a lot of road to go, and a lot of knowledge necessary to study, and a lot of experience necessary to accumulate. The purpose of the Front Office Department is to promote part of the amount of service, service innovation, ladder cultivation planting promotion, for the guidance of the idea; the following for the 20xx group task plan report please content:
1, part of the team management planting task
part of the management focus is to let the team continue to develop, the team is in the performance of the management of the application, the team is to ensure that the potential to trigger the task of the employee
The team will be the first time in the world, and the team is the only one in the world, and the team is the only one in the world. The first thing you need to do is to make sure that you are able to get the most out of your time and money, and that you are able to get the most out of your time and money.
1. The main reason for this is the fact that it is not a good idea to have a good time, but it is a good idea to have a good time. The task is to give the team doubt and cowardice at all times. The company's main goal is to provide the best possible service to its customers.
2. Sermon on teamwork
Separate part of the staff experience, learning and development, targeted treatment of each employee's qualities. The first thing you need to do is to get your hands on some of the most popular products and services in the world, and then you can get your hands on some of the most popular products and services in the world. The first thing you need to do is to get your hands on a new pair of shoes and boots.
3. Give the team pressure, sponsorship, encouragement
The task of the team to the inevitable task pressure is very necessary. Do a good job of positioning yourself in the footsteps. Inevitably, an excellent manager is an excellent agitator, and half of the manager is agitation. Drumming. The goal is to spur on the task better. Teach the use of encouragement and encouragement.
2, part of the lean management and performance audit to improve the plan
1, standardization, quantitative management of the establishment and publicity
1) the implementation of the "write what I do, do what I write, continue to improve "
These are the most important things that you can do for your business, and they are the most important things that you can do for your business.
2) to create a part of the standardized training program, training to have sign-in, evaluation, record, can be queried, can escape.
3)The part of the whole staff to stop the standardized audit, there are test papers, results list, all records can be accessed.
2, part of a variety of analytical data set
1) part of the monthly analysis of data, increase sales, guests to meet the degree of satisfaction, praised the content of the data to stop the year-on-year, chain analysis, to find
good distance, and improve the order.
2) the amount of service monthly analysis: the standard rate and part of the performance of the human link, analysis of the existence of model achievements, real-time improvement, no
break to promote the quality of service.
3) Staff situation monthly analysis: staff activity rate, staff static, staff to stop the analysis of the same, to ensure that do a good job of talent echelon training
training program.
3, part of the review mechanism to establish and perfect
The establishment of the external training team to promote the daily inspection mechanism, the supervisory level of the back of the usual sentinel, correction, improvement; to stop the customization of a fair review mechanism and plan, avoiding the day to day temporary go situation.
4, part of the regular assembly of the establishment and perfect
1) convene a regular meeting every day, time 10-20 minutes, something to report, the external results of the same forbidden to speak, the same secretly complete;
2) monthly assembly of the last month of the recent year-on-year situation, the ring analysis, etc., in order to achieve the results of the stop modification initiatives to explore. Inferior management layout and
Supervision focus.
3) part of the annual meeting of the staff quarterly or half a year, to publicize the civilization of the hotel, interpretation of the hotel's new policies, tracks and other
content, understanding of the staff demand.
5, the task plan and summarize the establishment of the mechanism
1) the key posts every week, every month, every six months, every year should be task plan and summary.
2) Establishment of the task plan review mechanism, and performance linked to reach a planned, hierarchical task status.
6, performance management, the establishment of awards and prizes mechanism
After summarizing the results of the 20xx year performance audit and shortcomings, the perfect part of the relevant evaluation rules, through the awards, the award of a clear rule of thumb, the implementation of the performance audit around the whole staff, to ensure that the promotion of the group staff task obedience and encouragement effect.
3, service quality improvement plan and part of the training
1. part of the training track system set up and perfect
Classification of part of the training track system, the refinement of the content of the training, focusing on the systematic training of the newcomers, set up level by level pre-service training, training, enhancement of training and other components to stop the refinement and refinement of the training. The training and other components to stop the refinement and standardization.
1) pre-service training, part of the construction of training courseware, constitute the most fundamental training textbook.
2) On-the-job training, also known as succession teaching, comprehensive familiarization and control of the post should know and should know.
3) enhancement training, to establish the promotion of inferior staff platform, perfect supervision to enhance the training courseware, to study the fundamental management skills
and common sense, really retain staff, retain talent, and build a talent to fully develop their platform.
4) Ensure that the training must be planned, evaluated, audited, summarized, and all records are partially archived.
2. The front office system training track
First cultivate planting to enhance the professional awareness of the staff dedication to work. The application of all kinds of places and all kinds of opportunities, accept all kinds of situations, the staff to stop the cultivation of planting and upgrading.
The first step of the "Road": the content of the training to stop the division, and one by one to teach the staff, to speak clearly, to speak through, to speak in place
The second step of the "look
The first two steps of the "look": that is to say, the inspection of the staff themselves off the hands of the ability to maneuver the effectiveness of the war, so that the staff off the long and short of tension.
The third step "evaluation": that is, the staff of the practical operation to stop criticizing, on the insufficient place to stop guiding the war correction. The "assessment" is to summarize.
To let the trainees understand what they are not enough, what is the center of the shortcomings, and sponsorship to find the promotion of the war to improve the goal. The first thing you need to do is to find a way to get the best out of the situation.
The fourth step "quantification and solidification": the training of the main points, standards, criteria, details, requests, etc. to stop quantification, standardization and solid
chemical, so that the content of the training did not go out of shape. The quantification is important to refer to the training content of the requested time, obedience, lapel unit and so on one by one to stop the quantification, in order to ensure that the training standards consistent, fast and efficient.
3, finish
Looking back in former times, the part and the improvement of a minuscule, insufficient place is to improve the most nocturnal obstacles, in 20xx, will be in 20xx to improve to reduce the solid, so that they are doubly professional, insufficient place to stop targeting the improvement of the hope that in the 20xx years, can I hope that at the end of the year 20xx, I can break through the existing bottlenecks and complete the new over. Carrying forward the advantages, improve the shortcomings, part of the cultivation to become a real sense of coordination team, inferior team, but also to make themselves a more professional quality of the hotel professional managers!
Initial heartfelt congratulations to the hotel management company and the new Singer hotel in the new year prosperous and prosperous, the coming day will certainly be doubled well!
Front desk work plan template template Part 2
engaged in reception work has been a period of time, since entering the company, has been strictly abide by the rules and regulations of the company, according to the norms of the duty to restrain themselves, three, four years, both from the ideological, learning has been a great change, they are also gradually maturing, the outlook on life and values have a further understanding. In the work, can seriously treat every task given by the leadership never sloppy, and strive to do the best. Always work according to principle, strict, cautious, conscientious and responsible, the day's work should be completed on the day. In the hard work at the same time, but also do not forget to use their spare time to strengthen their own learning, access to more knowledge, enrich the experience, improve their overall quality, in the actual work of the continuous summing up of experience, perfect self, and strive to do a comprehensive development of excellent employees.
Now on their own work is summarized as follows:
First, the reception of foreign users, telephone reception
adhere to the "user in the heart of the Chuan Yi" to ask for their own, foreign guests visiting the hospitality, get up to welcome, greet, attitude warm, generous, courteous treatment of each and every one of them. We will do our best to meet the requirements of the users. When answering the phone to do the use of Putonghua language kind, polite, enthusiastic. According to the content of the incoming calls to transfer to the relevant personnel to deal with. Callers looking for the person is not in, and transferred to the appropriate personnel to answer the processing, in the case of important things, must find a certain employee to deal with the other side of the staff to tell the other employee's cell phone number. The company's business phone calls to customers were not handled at the time, were registered, detailed records of the customer's name, unit, contact phone number and cause, and then promptly conveyed to the relevant personnel to deal with the incident.
Two, conference room, negotiation room, office management
Conference room is for the departments to provide a meeting negotiation and reception of foreign guests of a working environment, so can not be ignored at all, strict control. In the departments need to use the conference room, in accordance with the provisions of the first registration can be used. In case of meeting conflicts, according to the order of meetings and the importance of the meeting, coordinated arrangements for the conference room. And help them to set up the venue, organize every meeting, to ensure the effective implementation of the meeting. Keep the conference room and negotiation room clean and hygienic to provide a clean and comfortable environment for all departments. In addition, he is also responsible for the general, deputy manager of the office documents, office environment, cleanliness and hygiene of the organization, to achieve one to two times a week for a comprehensive organization, to provide leaders with a comfortable, clean working environment.
Second, the work of the media center
In order to enhance the corporate image, enhance the construction of corporate culture, the company was established in 20xxxx in the corporate culture media center, so far a year and a half of time. I served as the main person in charge of the media center, the implementation of the work of the media center. In the process of implementation, timely collection of the whole company reflects the scope of the company's production, business dynamics, news news, information content. After the departmental leadership review, before the content of my production and finally announced to the public. And the use of morning, lunchtime, time to give everyone a warm reminder, greetings, so that employees feel a wave of warmth. Every day between workplace exercises, fixed play office sports exercises, radio gymnastics, so that everyone has the physical awareness of exercise. For the work of the media center, in the company-wide survey visit, collected a lot of employees' opinions and suggestions, so that the media center to do a good job. The first half of this year, the collection of manuscripts, meeting notices, news and other *** counting manuscripts 125, 35 songs for the staff birthday; media center for the company's employees to provide a quick response to the news, information platform, but also for the construction of corporate culture has added a bright landscape. In charge of the media center work, but also responsible for the use of electrical and audio equipment maintenance management, regular testing of equipment, cleaning, maintenance. In order to better media center work, I realize that I still need to work hard to learn, for example: Photoshop, Flash graphic design drawing production, so that the media center work to make more colorful.
Over the past three or four years, through efforts to do their jobs, work achievements have been recognized by the masses and leaders of the workforce, although their current workload, low wages, but I think this is a test and challenge to themselves, is to transcend themselves, perfect themselves, and realize the self-worth of an embodiment of it!
Recently, the company adheres to the "people-oriented" management model, envisioned for the physical health of employees, to improve the awareness of employees to exercise their bodies, and set up a gym, he will be responsible for the management of the gym, which increases the difficulty of their own work and workload, I believe that I will be able to do a good job, and I hope that through their own efforts to be the first to realize the "people-oriented" management model, I will be responsible for the management of the gym. I hope that through my own efforts to take the lead in realizing the "Eleventh Five-Year" plan for the enterprise to do their part!
A front desk disciplinary management system
A staff image management
1, employees must be uniformly dressed in overalls, shoes, to keep clothing neat and clean, clean shoes.
2, employees to work, must be in accordance with the designated location to wear the employee card.
3, employees are not allowed to comb strange hairstyles, hair over the shoulder should be bundled up into a ponytail, and the sea should not cover the eyebrows and eyes (only rings and watches can be worn on the hands; hair accessories should not be more than two pieces).
4, employees can not keep long nails, only colorless nail polish can be painted; ornaments are not exaggerated and heavy.
5, employees must be required to wear light makeup at work (including: eye shadow, foundation, blush, lips, etc.).
6, shall not chew chewing gum, smoking and eating; keep the body odor fresh, clean mouth.
7, yawning to cover the mouth; not to make a story scratching, nose picking, ear pulling, picking teeth and other indecent little action.
8, shall not show lethargy; standing shall not sway the body, shall not rely on the walls, cabinets and stand; can not play the ghost face to do strange movements.
Second, discipline management
1, the front desk area such as the presence of guests are not allowed to sit down to work, not to talk to each other about topics not related to work.
2, strict adherence to the workplace, not unauthorized leave the post, without reason, engaged in private matters not related to their work.
3, the front desk phone calls, should be answered within three phone rings; answer the phone need to use the standard language.
4, unauthorized use of the counter phone for private purposes, such as in case of emergency can request the supervisor with the background of the phone; work time is prohibited to play with cell phones, answer private calls. In case of special emergency, you need to cut off the phone as soon as possible to avoid affecting the work.
5, shall not use the working time to read newspapers and books that have nothing to do with the content of the work.
6, shall not be loud, playing, talking to each other or making noise.
7, the front desk staff need to familiarize themselves with the sales consultant telephone extension number, cell phone number, all the numbers in the clubhouse line, as well as the management of the cell phone number.
8, in dealing with counter paperwork, pay attention to the surrounding environment to avoid ignoring the guests.
9, the guests came to the counter, immediately put down the documents being processed, politely greeted, showing that had been professionally trained style, competent and have the ability to serve the guests.
10, pay attention to listen to the guest's questions, can not arbitrarily interrupt the guest's narrative, and then clearly answer. If you do not know how to answer the question, you should say: "Please wait, until I check the facts".
11, try to remember the guest's last name, in the meeting can address the guest "Mr. / Miss / Ms. x, Hello!". .
12, in case of guests on a thing amateur or can not follow the customary place, not to make fun of the guests.
a) Not to be too guests nagging, should be patient for the guest service.
Third, attendance discipline management
1, employees must be in accordance with the provisions of the department of the work shift and time on time on and off (to work need to be fifteen minutes in advance of the post for the shift work).
2, for business should indicate where to go, and obtain the consent of the superior.
3. Employees shall not be late, leave early, or absent without reason; sick leave, personal leave, and shift transfer shall be completed in advance.
4, employees are not allowed to use the front desk computer during work.
Second, the duties of the front desk supervisor
The role of the front desk supervisor is to achieve the supervisor, colleagues, subordinates, the three aspects of communication, the supervisor should be with them to establish a `channel of consultation and communication, so the front desk supervisor of the intermediary role is crucial.
1, the main responsibilities:
The front desk supervisor is mainly responsible for the internal management of the entire customer service team, the assessment of personnel, the development of workflow and policy planning, and constantly optimize and innovate, to ensure that the entire department's daily work of normal and efficient operation. Specifically as follows:
1, supervise and guide the work of the front desk, study and solve the problems encountered in the work, and develop work priorities.
2, is responsible for providing the recommendations and planning of various new service initiatives, and is responsible for the organization and implementation.
3, to deal with major customer complaints, and make timely processing advice.
4, regular collation and collection of customer feedback, optimize the service process.
5, coordinate with other departments.
6, often communicate with the front desk staff to maintain communication, regulate the psychological pressure of the front desk staff, to ensure that the department staff work enthusiasm and work level of quality, improve customer satisfaction.
7, the development of the front desk work report, summarize the work of the month, the development of next month's work plan.
2, the main work:
1, do a good job at the front desk daily work, lead by example, to other staff work a good example.
2, daily check staff etiquette dress, grooming.
3, the development of monthly front desk staff scheduling.
4, supervise the daily attendance and work of the staff, and comprehensively check whether there is any missing work.
5, presided over the daily afternoon 10-minute meeting of the front desk and weekly meeting to summarize the work situation and develop work plans.
6, reasonable arrangements for the front desk jobs, work distribution and personnel training.
7, management of customer service mailbox, reply and organize related emails.
8, responsible for organizing the weekly member complaint statistics.
9, responsible for organizing and carrying out member activities to promote the general planning.
10, responsible for member opinion polls, collect member feedback, for the superior decision-making and related departments to provide a reliable basis for work.
11, is responsible for providing various new service initiatives and planning proposals, and is responsible for the organization and implementation.
12, as a supervisor, there should be at least 4 working days a week is on the night shift, to ensure that in the busy time to maintain the normal operation of the club.
Third, the front desk workflow
Note: In view of the differences in the business hours of the clubs, the front desk is allowed to have a difference in the time of commuting
Hours of operation (Huanshi store: 7:00-23:00; Tianhe store: 9:00-22:00; Dongfang store: 10:00-22:00). DJ room (except for the Oriental store), open the venue music, and then open the members of the recreation area Internet café computer;
3, tour of the venue;
4, back to the front desk position, turn on the lobby lights, turn on the computer, organizing stationery, forms and information, etc., to do business before the preparatory work;
5, look at the turnover book and sign, follow up on the problems left behind; check to see if there is a change in the course and other notices
6, count the number of sun oil as well as weekly cards, membership cards (blank cards); (Tianhe, Dongfang store temporarily no sun lamps)
7, copy the daily course;
8, such as newspapers, magazines need to be placed to the water bar magazine rack, there are letters need to be sorted out and sent to the relevant departments.
2, mid-shift: B shift: 12:00 --- 20:00
1, tidy up the appearance and instrumentation, punctual to the post, B shift and A shift handover, A shift meal;
2, look at the handover book and sign, follow up on the leftover issues;
3, deal with the post work;
4, the work of the water bar. p> 3, deal with post work.
3, the evening shift: C shift: 14:30 --- 22:00
1, look at the shift book and sign, follow up on the remaining issues;
2, 21:55 turn off the venue music;
3, 22:00 end of business. Inventory of the day unused membership cards, shut down computers, front desk lights, Internet café computers, the front desk all stationery, forms, information and other items back to the drawer and lock; such as legacy issues need to be written in the handover of the book; and finally the key back to the Engineering Department.
4, front desk foreman:
1, every day to check all the front desk stationery, forms, information and other items of the trial situation, such as the imminent exhaustion, should be a timely copy of the application to receive;
2, non-busy time period, you can arrange for co-workers to take turns to rest;
3, every two hours to arrange for the co-workers to patrol the field.
4, such as new colleagues into the job, the need for their training;
5, such as other colleagues did not do a good job, you need to urge them to complete a good job;
6, at the end of each month to remind the colleague responsible for the work will be organized to the foreman of the month's work (such as a private locker, a large locker, etc.)
7, such as the front desk has a special situation Appearance (such as complaints or suggestions), need to be present to help solve the problem, maintain the order of the front desk; if the situation is serious, should immediately report to the customer service or superiors, and accompanied by the handling of the solution.
8, regularly to the box to clear out the towel coins and count the number.
9, such as the new membership card is about to be used up, need to get in time.
10, every day you need to send e-mail to the supervisor to report the situation of the day club and front desk.
5, the front desk staff at any time every day to do a good job:
1, Check in & Check out: to help members do a good job of check in (check out) work, issue (retrieve) the locker key and towel plate, will be entered into the computer information;
2, Check out, such as the guests did not return the towel plate, you need to ask the members of the Return towel card, you need to ask members whether the return of towels, the number is right, such as no problem can let the guests leave; such as found lost, need to be charged according to the price of the lost items;
3, such as the membership card can not be ticked information or abnormalities, should be timely to identify the reasons for the resolution of matters related to good, and to the relevant personnel to follow up;
4, answer all incoming calls, and Transferred to their respective departments;
5, such as guests visit, first make a good registration of the relevant visit, and then notify the consultant reception;
6, the new members, after completing the membership formalities, must be at the front desk to take a photo of the big head, entered into the computer, in order to confirm the identity of the venue; to help members to do the new membership card (must be done according to the card card type card);
7, such as members to rent a private storage cabinets, the first to explain to the member Explain the relevant matters and charges for renting cabinets, help members fill out the form, ask members to pay the relevant fees, and make a good record of the information on the rental key;
8, such as guests to try to play, you must first make an appointment with the consultant to ask about the relevant matters, fill out the form, the approval of the higher-ups, pay a deposit of 100 yuan, and then issue the key to enter the room;
9, whenever there is a guest into the club, visit, try to play, are Need to promptly enter the guest information (including name, gender, phone, consultant, way) into the "Zhiqin Daoxi" management system;
10, half an hour before the end of each session to the door to count the number of people.
Front desk work plan template template Part 4
In the company has been working for more than three years, although I'm still a company's most common front desk clerk, but I have completely mastered the direction of my work. I believe that as long as I keep up the good work, in the next half of the year, I will do even better!
20xx second half of the year is a full of challenges, opportunities and pressure to start half a year. Work here has been over three years, here, I set up the second half of 20xx year work plan, in order to make themselves in the second half of the year to have greater progress and achievements.
First, carry forward the spirit of hard work and endurance
In the face of the front affairs of miscellaneous, heavy work nature of the task, not afraid of suffering, take the initiative to find things to do, to do the "eye hard, mouth hard, hand hard, leg hard," to adapt to a variety of environments, and in the heavy work in the honing will, and grow in talent. The company's main goal is to provide the best possible service to its customers.
Second, carry forward the tireless enterprising spirit
Strengthen learning, the courage to practice, reading books, in the book learning at the same time pay attention to the collection of various types of information, a wide range of absorption of a variety of "nutrients"; at the same time, pay attention to the learning method, learning attitude, improve learning efficiency, and strive to cultivate their own with the ability to learn, to improve learning efficiency, and to improve the learning process. Improve the efficiency of learning, and strive to cultivate themselves with a solid foundation for work, dialectical thinking method, the correct point of view. Strive to do a better job and establish a good image of the Company.
Third, as a good helper
The supervisor of the work assigned to complete and do a good job, enhance the sense of responsibility, enhance the sense of teamwork. Proactively work to the point, down to earth. I will do my best to reduce the pressure of leadership. Finish their own part of the work at the same time can take the initiative to help supervisors or colleagues to share some of the work. And colleagues to help each other, *** with the maintenance of a harmonious working environment.
Familiar with the company's new rules and regulations and business to carry out the work
The company in the continuous reform, the establishment of new regulations, especially in the company is currently carrying out the implementation of the 7S work, as a company an old staff, we must take the lead in complying with the provisions of the company at the same time to cooperate with the full.
The above, is my work plan for the second half of 20xx, may still be very immature, I hope the leadership correction. Train running fast also depends on the leader, I hope to get the company's leadership, departmental leadership of the correct guidance and help. Looking forward to the second half of 20xx, I will work harder and more conscientiously and responsibly to treat every job. I believe I will complete the new task, can meet the new challenges in the second half of 20xx. With my own continuous efforts, coupled with the help of leadership and colleagues, I will be more outstanding in the new second half of the work.
Front desk work plan template template Part 5 First, the guiding ideology Actively carry out practical, practical and effective work, adhere to the "based on the enterprise, service enterprises" concept as a guide, to take the road of comprehensive, coordinated and sustainable development, tapping the potential, open source and save money, and strive to increase revenue. Open source of income and expenditure, and strive to increase business income, good internal management, comprehensively enhance the effectiveness of the work, and gradually improve the management level of the department and the quality of service, to build unity and harmony, healthy and upward working environment, to achieve the department of standardization, institutionalization, normalization of management. Second, internal management First, the development and implementation of the "Front Office Department of the daily inspection rules and implementation of the", through a clear quality standards, strict inspection system, to achieve a comprehensive standardization of the operation of each position. Second, to strengthen the workplace quality of pre-control, site control, control after the event, focusing on the details of the service, focusing on the needs of the guests, pay attention to the guest's feelings, to ensure that the guests to provide "active, enthusiastic, accurate and rapid" service. Third, the planning of staff career, the front desk, business center, switchboard management area staff to gradually try to rotate the work to achieve rich staff work experience, increase staff work skills, improve staff work interest in the purpose of creating a multi-talented enterprise composite talent. Fourth, improve all kinds of form records, data analysis, operating procedures and other work, so that there are accounts to check, there are evidence to follow, there are rules to follow. Fifth, continue to collect and organize customer files, for guests to provide affectionate, personalized, customized services to increase material and provide protection. Six, in the energy saving and consumption. Strengthen the facilities, equipment maintenance and maintenance, to extend the service life; front desk to save orders, registration forms, room cards and key bags, such as the use of wrongly written with the correction fluid after the use, to reduce waste due to personal reasons; switchboard in the evening after 0:00, will be turned off one of the telephone station to save energy; business center can use waste paper without new paper, can be used to print the paper without photocopying paper, and so on. Seventh, the importance of security awareness, the implementation of the hotel's safety regulations and the relevant provisions of the public security departments. Three, external sales First, the third quarter on the door guest sales tasks, according to the actual completion of the last quarter, the hotel's internal and external market environment to study and develop. Second, the 17-19th floor of the new district as a selling point to increase the hotel's retail guest occupancy rate, and make full use of the hotel's sales policy to increase the sale of rooms, so that the line of authority without overstepping the authority in place without overstepping the position. Third, to strengthen the railroad passenger service, coach station, cab companies and other units of outreach work, and strive to achieve *** with the collaboration, mutually beneficial sales effect. Fourth, for door-to-door guest services, training front desk staff to pay attention to the guests' behavior and speech, identify the guests' identity and the nature of the residence, select the sales target, the flexible use of proximity method, choose to ask the law, the law of the twist, the law of the mouth of the borrowed sales language skills, to achieve the purpose of the sales promotion. V. Regularly convene the front desk management area on the door guest experience exchange and analysis will be held to study the guest's consumer psychology positioning and sales techniques. At the same time, the establishment of a sound assessment mechanism, monthly ranking based on performance, analyze the reasons in order to improve. Six, often organize the department concerned to collect, understand tourism, hotels and their corresponding industry information, to master its business management and hospitality service trends, to provide the hotel with comprehensive, real, timely information in order to develop marketing strategies and flexible sales program.