Second, the reception work

1, the meeting reception

This year, the reception of large-scale meetings ***xx, of which the entire hotel is particularly important meeting ****x. Conference reception in the leadership of the correct guidance, the Food and Beverage Department is well organized, developed a comprehensive reception program, the work of a person in charge of the duty to ensure that nothing goes wrong, the kitchen by the head chef, xx is responsible for the preparation of dishes in advance, the menu, so that the dishes fine, hygiene. Front desk by xx is responsible for the meeting reception provisions of each table fixed staff, service standards, in our **** with the efforts, the successful completion of the reception work. The leaders were unanimously praised, of course, in the reception we also found our shortcomings.

2, team reception

Relative to the same period in previous years than this year's reception of the team meal is relatively small, the second half of the catering department strive to team meal menu to do a little adjustment, and strive to be able to improve the reception rate of the team meal.

3, wedding reception

Wedding reception, customers generally reflect the problem, one is the dining environment of the sense of oppression, the other is due to the lack of personnel caused by the incoherence of the service problem, to solve this problem also need the guidance of the higher leadership.

4, the agreement unit reception

The agreement unit reception is particularly important, only their recognition, our dishes, services, in order to give us a long time to create benefits, to say, the power station, the CDC, xx College and so on several agreement unit relatively high reception rate, of course, with the coordination of us and the various departments, with each other, communication is inseparable.

Thoughtful reception work and up and down the communication, department and departmental cooperation, staff and staff coordination is not separate only to do a good job of these points we can do a good job of reception, in order to win the customer's satisfaction and approval.

Third, internal management

1, catering department is a hotel staff more than a department, the management is more complex, under the guidance of the leadership of the staff dormitory issue of the appropriate restructuring, to stop the past employees do not sleep at night, outsiders casually into the staff dormitory problem, which fully reflects our is an organized, disciplined group. Disciplined group.

2, energy saving and emission reduction

Catering Department unanimously adhere to the "people out of lights, lights out of water" style of work, in addition, the department requires the processing period to seek value-added space to strengthen the use of corners, requiring chefs in the dish after the number of dishes and guests into the proportion of the number of people to eat, to be reasonable,

Information *** Enjoy the platform. Adhere to the monthly recycling of scented napkins and paper. Reuse, reduce costs and increase profits. Employee's gloves are required to be collected once every two months by the foreman, and the old is replaced by the new.

3, staff training

Catering Department is aware of the "only continuous training, in order to continue to improve", the Catering Department continues to organize staff training, large organizations to train all personnel to walk, stand posture, end of the bracket, the table on-site rehearsal activities, as small as an example of a meeting a training from the department to select the best employees to participate in the Tourism Bureau organized the table setting competition, so that we have a deep understanding of the people outside the people, outside the sky. Summarized a lot of experience, but also learned a lot of things.

After continuous training, the waiter's service level has been consistently improved, such as cigarette holders placed in the warm words, service in the appropriate introduction of dishes, are reflected in our service subtlety. Organize chefs to go out to study, the dishes have a great transformation, in xx characteristics, added xx characteristics, get the praise of the leadership.

4, the ideological style of rectification

x month hotel organized the rectification of the ideological style of activities in the activities of the Food and Beverage Department conscientiously do a good job in the rectification of the records, found that the problem of timely rectification, and the x month and the long term found in the ideological style of life, made a written summary of the activities of the staff has greatly improved the quality of the work of the aggressiveness of the improvement of the quality of work has been greatly improved.

5, the management of tableware

20xx Catering Department summed up the past experience, the provisions of the rooms, halls and East meal tableware inventory in January, such as with the last month does not match, find out the reasons for the duty to the person, if necessary, the staff self-compensation shortages of tableware, to avoid the phenomenon of unnecessary loss of tableware.

6, bar management

The bar is the Ministry of Food and Beverage and the exchange of guests to and from the window, so the bar staff must have a high quality, combined with the actual scenario of the department's continuous organization of the bar staff training, assessment, so that the restaurant every day the accounts occurring accurately and correctly to do a good job in the record, found that the problem is resolved in a timely manner, and is strictly prohibited to run or leakage of the accounts phenomenon occurs.

7, duty manager system

The day of the duty manager of people, things, accounts, reception, security and other all-round responsibility, while requiring the duty manager all day cell phone on duty, and the provisions of each day of the duty manager of the day found that the problem of the day in a timely manner in the regular meeting announced to draw the attention of the staff, including the phenomenon of rewards and penalties for employees to do so but the night of the reward and punishment, due to the reform of this year's staff quarters, the provisions of the duty manager on time with the staff dormitories, and the staff dormitories on time to solve the problems of the restaurant.

Fourth, the safety work

In the reception of the fire fighting activities, so that we have a deep understanding of the water and fire, the importance of fire safety work, to eliminate the need for safety hazards.

1, this year, the catering department in addition to the original x director of the security responsible for, in addition to the increase of x for the fire equipment safety officer, to do the fire daily inspection records archived every day.

2, x month catering department to take part in the hotel organization of production safety consulting activities, from which to improve the safety awareness.

3, the internal continuously carry out the new and old staff safety training, improve staff safety awareness.

4, the stove room to do food preservation classification, and labeling, all kinds of food by name special box, strictly prohibit the finished product and semi-finished products mixed. To do no matter how big or small meetings x hours to leave samples, to avoid food poisoning phenomenon.

5, the department of facilities and equipment, day check, day clear work, to exclude all potential safety hazards.

Part II: Individual work self-identification staff general

The past year, is a year of continuous learning, constantly enrichment, is actively exploring, and gradually growing year. Of course, the beginning of the workplace, it is inevitable that the lack of experience, in terms of business knowledge, and their own job requirements still have a certain gap. But these experiences also let me continue to mature, in dealing with a variety of issues to consider a more comprehensive, professional skills have also been strengthened. Here, I would like to express my special thanks to the company's leaders for their careful cultivation and colleagues for their guidance and help in my entry, and for their reminders and corrections for the mistakes in my work. I also know that graduation is only a small step in the pursuit of learning, and society is a real university. In the future work, I will try to find their own positioning, do their best to contribute to the company, to create real wealth for the company, but also for their own to seek a greater progress.

The time hastily turn away, now the work has gradually become natural, which should perhaps be a kind of celebration, is to let me worth to stay a period of experience. More than a month of trial period down, their efforts, but also a lot of progress, learned a lot of things that did not have before, I think this is not only the work, more importantly, it is to give me an opportunity to learn and exercise.

With the help and support of various departments, I do a good job of coordinating and uploading work, think and do the work in front, whether it is the ability to work, or the quality of thought has been further improved, and better completed the company's publicity, personnel management, staff training, file management, logistics services and company security and other aspects of the task. In order to strengthen the management of people, money and materials, I improved the past various management systems, highlighting the system management, strictly according to the rules, and further clarified the work responsibilities, improve the use of the official seal, the use of paper, the use of computers, leave, duty and other kinds of routine management, fully embodies the management of the matter is not a person's idea, the work is in order.

Doing a good job in the office, have a high theoretical quality and the ability to analyze and solve problems. Learning through a variety of ways, for which the offices are equipped with computers, the use of online resources to learn and work-related knowledge, and constantly broaden their horizons, enrich their minds, and enhance their ability to keep up with the development of the situation and adapt to the needs of the work. Improved theoretical level, business quality and working ability.

I work seriously, carefully and with a strong sense of responsibility and enterprise, diligence and unremitting, with enthusiasm for work; cheerful personality, willing to communicate with others, have a strong teamwork ability; strong sense of responsibility, really complete the work of the leadership delivery, and the company's colleagues can cooperate with each other, get along with the relationship between the cordial and amicable, and cooperate with the head of each department to successfully complete the work.

I am very honored to become an employee of the xx real estate company, for a newcomer to change to an experienced old man to speak, a lot of feelings, here I do a personal identification of the work of my work, as a way to report on my work, as well as grateful to the leadership to give the opportunity for the development of the development of and help and support.

As the saying goes, "you can't get there by short steps". Anyone's knowledge and ability to improve is accumulated, corrected and perfected in the process of program service. Like many newcomers, I started from the basics and encountered a lot of difficulties, so in addition to the teaching and supervision of leaders and colleagues, I also need to make up for it in a short period of time.

Because of the national laws, regulations, standards in the continuous improvement and sound, after learning the law, understand the law, use, in order to improve personal business skills and standardize behavior, consciously safeguard the interests of the company, words and deeds in the interests of the company as a priority. To cope with the financial turmoil in this new challenges, new tests, new forms, in the opportunities and challenges co-exist at the same time, I ask myself to adapt as soon as possible and strive to learn, seek truth from facts, take stock of the situation, through the project practice combined with self-study, rapid enhancement of personal skills, broaden the knowledge base, and improve the ability of individuals to express themselves orally and in writing.

As for myself, there are still a lot of shortcomings to be improved:

1. The implementation of the work in the details of the attention is insufficient, to be improved.

2. Communication and expression skills need to be constantly improved.

3. Work initiative needs to be further strengthened.

4. Professional improvement and personal learning need to be planned and identified.

After this work appraisal, I am more clear about the "industry is better than hard work, but worse than play". In the future work, I will forge ahead to learn from work experience, correct work attitude, overcome deficiencies, and explore the practice. Also expect our team to shine!

20xx year of my company's various departments have been a welcome achievement, as the company cashier, I in the receipt and payment, reflecting, supervise, manage the four aspects of the due diligence, on time to the bank insurance and other public **** occasions to deal with business. I in the past year in the continuous improvement of work methods and methods at the same time, but also successfully completed the following work:

First, the beginning of the school year in the day-to-day work

1, and the relevant departments of the bank to contact, in order to complete the work of the employee's salary payment.

2, clean up the list of customers in arrears, and with the full cooperation of all relevant departments, *** with the collection of arrears.

3, check the insurance list, and the insurance company to handle the handover procedures, to complete the accidental injury insurance for our employees.

4, to do a good job in 20xx all kinds of financial statements and statistical reports, and timely delivery to the relevant authorities.

The other aspects

1, meet the company assessment, prepare the required financial materials, and timely delivery to the office.

2, in order to meet the audit department of the company's accounts on the inspection, do a good job of self-correction work in the early stages, on the inspection of possible problems in the statistics, and submitted to the leadership of the review.

3, in accordance with the company's deployment, do a good job of social welfare activities and relief work for workers in need.

Third, my work in the current year

1, I strictly implement the cash management and settlement system, regularly to the accountant to reconcile the cash with the accounts, found that the amount of cash does not match, do a good job in a timely manner to report, timely processing.

2, timely recovery of the company's income, issue receipts, timely recovery of cash deposited in the bank, from no cash sitting.

3, according to the basis provided by the accountant, the timely issuance of staff salaries and other funds to be issued.

4, adhere to the financial procedures, strict auditing and counting, do not pay the invoices that do not meet the procedures.

Article 5: Individual work self-identification staff general

The development of the times has made the banking industry from one of the smoothest industry, into one of the most rapid changes, the most challenging industry, and now we are increasingly competitive in the financial industry, the financial products continue to innovate, the business varieties are constantly enriched. In the process of serving as director, I play a good main role in my position, first of all, I adhere to the four basic principles, adhere to the principle of impartiality, seeking truth from facts, objectivity and fairness, not following personal feelings, honesty, integrity, integrity, dedication, honesty.

Over the years, I continue to learn, familiar with the country's relevant financial laws and regulations, and actively involved in the successive reforms of the accounting system, mastered the bank's main business knowledge and the main professional accounting process, but also has a certain organization, judgment, analysis and written comprehensive expression ability. I have strong comprehensive business foundation and business skills. Since I came to work in the bank, I always do not forget to study, study hard, think hard, more research, and constantly enrich themselves, improve themselves, and successfully complete the various goals and tasks.

In the work of leading by example, strengthen learning, do learn typical advocates, organizers, but also practitioners. Teachers, honesty and integrity, frugality, to their own quality to influence every employee. Always adhere to the principle of fairness and impartiality in the work, do not engage in affinity, do not gang up, do a bowl of water. Encourage employees to put forward more opinions, as long as it is reasonable to adopt. Fully mobilize the enthusiasm of staff participation. In the sensitive issue of performance distribution, the implementation of openness, enhance transparency. Ensure that each employee to see assured, get comfortable.

Professional ethics for employees, the creation of "civilized window" as an opportunity to regularly organize staff to learn the "Agricultural Bank of China employees basic literacy and service code of conduct", "Agricultural Bank of China business standardized service standards", and other rules and regulations, and constantly regulate the service of the staff words and deeds, and prompt employees to strictly abide by the "eight, nine, no". "Eight to be, nine not to be, ten to do", the real customers as food and clothing parents, advocate "heart" service, the customer as a relative, as a friend. Employees in the counter service, can standardize the use of "three voices, two stops, a smile". The establishment of staff quality and civilized service awards and penalties file, the staff service performance is included in the annual assessment of the merits of the selection and other assessment content, enhance the staff's sense of concern, improve the staff's service conscientiousness. At the same time to promote the deep level of service, high level, all-round development, enhance the competitiveness of the bank in the industry, the modern bank can not simply stay in the smile service, we must work on the quality of service, take the initiative to establish a good emotional relationship with customers, the formation of customer-centered business philosophy, think of the customer, anxious customers anxious, so that customers really feel our superiority.

Service innovation is the eternal theme of the bank's work, only to strengthen the service in order to win the market, in order to create benefits, the level of business services will rise to a new level. As a governor, I have a hard-working and pioneering spirit, aiming at the goal, living up to expectations, to ensure that the task is realized, always take the development of the Agricultural Bank of China as its own responsibility, pioneering and innovative.

Since the time into the company I have gained a lot of time, for me from the students to a qualified professional transformation is of great significance. The following is my work self-identification:

As a probationary period, I came to the company at the beginning of the very worried about how to know how to work with colleagues ****, how to do a good job. Because the company's business is I have never been in contact with before, and my professional knowledge of the difference is also relatively large.

But this month, in the company's relaxed and cordial working atmosphere, after the project leadership and colleagues of the care and patience of the guidance, I quickly completed the transition from students to staff, in a relatively short period of time to adapt to the company's work environment, but also basically familiar with the project's entire workflow, and most importantly, the exposure to and learn a lot of relevant business knowledge, and very good completion of the project! The most important thing is to contact and learn a lot of related business knowledge, very well complete the project tasks, do their own work, so that my ability to work and deal with people have made a lot of progress.

In this month, I participated in the company's arrangement of new employee training, a variety of related business training and work skills training. During the training period, I took the initiative to communicate with my old colleagues, hoping to familiarize myself with the basic situation of the company and the working environment as soon as possible. After the training, I was assigned to the project team of XX Unicom. When I first arrived at the project, the project manager, Mr. Zhou, and my mentor, recommended a large amount of relevant information and documents and guided me to adapt to the project as soon as possible.

In my work and life, I have always been strict with myself and abide by the rules and regulations of the company. Do your best to fulfill your job responsibilities, conscientiously and promptly do every task assigned by the leadership. Of course, I still have certain problems and shortcomings in the work, such as: not too familiar with the business, dealing with the problem can not be comfortable, work experience needs to be improved; the relevant knowledge of the situation is not detailed enough and full, mastery of the technical means is not enough; the need to continue to learn in order to improve their own level of knowledge and business skills, strengthen the ability to analyze and solve practical problems; at the same time, the teamwork ability needs to be further strengthened. Need to further enhance the ability to teamwork, etc.

During this period of time, I have learned a lot and realized a lot. Seeing the company's good development momentum, I feel y proud and proud, so I more eagerly hope to work for the company as a full-fledged employee, to achieve their own goals, reflect their own values, and the company *** with the growth.

Article 7: Individual work self-identification staff general

x months of the trial period in a flash, in this x months, I was faster to adapt to the new work, into the new team, but also colleagues and the leadership of the affirmation, but there are some shortcomings, I think these are worth their own to summarize, to think about, to improve.

I remember when I first came to the various aspects are not very familiar with the surrounding colleagues and leaders have given me a great deal of help, so that I as soon as possible to complete the team role positioning. Although the daily report preparation is relatively mechanical and repetitive, but I realize that in the repetitive work can be tapped into a lot of non-repetitive work, in the process of preparation can learn new terms, learn how to save time to improve work efficiency and so on. In the settlement work, in addition to the high demand to complete the preparation of the settlement table, but also strive to do a good job of communication between the Sales Department and the Finance Department, with the Finance Department's review work. In addition to their own work, but also actively cooperate with the work of other departments, such as the marketing department's monthly sales data packages are I help them to update the new data packages, in fact, these tasks can be completed by the other departments alone, but they are not familiar with the data of the order, the model and the x-digit code are not familiar with the time it takes more time, if I spend an hour to save x hours for other people, this is a worthwhile thing to do.

At the end of the month of x, received to go to the sales department of new employees to xx franchise internship task, at the same time to monitor its entrusted loan situation. I was arranged to go to the xth among the x individuals, at that time there was some reluctance, because that time only to the company less than x months, is the x staff into the company's latest, many aspects are not too understand, seems to have a kind of duck on the sedan chair feeling. But after all, I have worked for x years, so also have a better ability to adapt than fresh graduates, then prepared a lot of information on the road to see, see at night, in the shortest possible time to understand the knowledge of the franchise. In the course of the internship actively cooperate with the supervisor to complete the task of monitoring entrusted loans. After the internship, the experience of their internship will be written into x x more than a page report, but also to the back of the internship of the new colleagues to start a head, whether in the work or life.

x month of the sales elite competition finals, I have the honor to be x player administrator, mainly responsible for the players food, housing, transportation. In the whole process and the players formed a deep friendship, I also gained a lot of many. First, the concept of time, as long as you think to wait for others, there will be no others waiting for you. Second, the difficulties should be fully estimated, because many unexpected things are to catch people off guard. Third, endure, in the process of communication there may be many obstacles, may encounter a lot of nails, only the first to endure, to get things done is the most critical.

At the same time, also clearly recognize their own shortcomings, especially on the sales settlement of this piece can not do a good job, in fact, each job requires a certain amount of time to familiarize themselves with, to precipitate, this x months, franchise internships accounted for x weeks, the back of the sales elite competition and new employee training, and then remove the holidays, really go to the operation of this position is not a lot of time, and now just be able to complete the Hard discounts and simple promotional settlement, I think this is my inadequacy, but also my future to strengthen the place.

The transfer does not mean that the treatment will be better, more importantly, from this moment onwards they have been a formal employee of xx, in the work of their own requirements must be more stringent, sincere communication, and do a good job.

I especially recommend

This is the first time I've ever seen a company like this one.