There are exclusive first passenger guides in the airport to provide first passengers with guidance and epidemic protection tips and other loving services in the check-in area, as well as setting up exclusive check-in counters for first passengers, increasing the number of check-in counter publicity screens, and providing detailed instructions on hazardous materials and baggage check-in for first passengers.

At the same time, when checking in, Hainan Airlines will issue a uniform bracelet to first-trip passengers and affix a first-trip passenger logo, so that first-trip passengers can enjoy priority boarding and cabin services at the boarding gate with the bracelet and logo.

For first-time travelers, thoughtful and caring service is essential. According to Xi'an News Network news, in order to ensure that the first passenger smooth flight, happy aviation in the booking of the success of the SMS notification content to join the first passenger travel instructions, the first passenger tips link, to facilitate self-service access to the first time passengers need to pay attention to the matters. Customer service personnel will also take the initiative to call eight hours before the flight is scheduled to take off, reminding passengers to pay attention to the issues that need to be addressed when traveling by air; if there are changes in the flight, customer service personnel will be the first time to take the initiative to contact the passengers.