After-sales service includes the following:

1, on behalf of consumers to install, debugging products.

2, according to consumer requirements, the use of technical guidance.

3, to ensure the supply of maintenance spare parts.

4, responsible for maintenance services, and provide regular maintenance, regular maintenance.

5, to provide consumers with regular phone call back or door-to-door visit.

6, the implementation of the product "three packages", that is, package repair, package replacement, package return (many people think that the product after-sales service is "three packages", which is a narrow understanding).

7, dealing with consumer letters and visits, as well as telephone complaints, answering consumer inquiries. At the same time, various ways to collect consumers' opinions on product quality, and according to the situation in a timely manner to improve.

Importance:

After-sales service is the most important part of after-sales. After-sales service has become a business to maintain or expand market share of the essentials (such as Shuda, Tmall, Jingdong, etc.). The merit of after-sales service can affect the degree of consumer satisfaction. At the time of purchase, the warranty of the goods, after-sales service and other relevant provisions can make the customer get rid of doubt, wavering form, make up their mind to buy the goods.

Quality after-sales service can be regarded as a product of the brand economy, in the market of fierce competition in the society, with the increase in consumer awareness of the rights of consumers and changes in consumer attitudes, consumers are no longer only concerned about the product itself, in the case of similar products are similar in terms of quality and performance, more willing to choose these companies with quality after-sales service.