The workflow and details of the restaurant's welcome service are the beginning of the restaurant's service to customers. The polite, elegant and generous welcome service not only attracts customers, but also establishes a good restaurant image for the restaurant. The following is the workflow of restaurant greeter that I arranged for you for your reference.

The workflow of the restaurant greeter is as follows

1. Job objectives

Welcome guests into the store with the most enthusiastic attitude and the sweetest smile, and arrange satisfactory seats for them.

Second, the scope of responsibilities (work essentials)

1. Welcome guests into the store with the most enthusiastic attitude and the sweetest smile.

2. provide the best intermediate service for the waiting guests.

3. Arrange the most satisfactory seats for the guests.

4. Pass the menu to the guests.

5. Inform the partner to serve tea for the guests

6. Pay attention to the guests' coming and going trends at any time and provide corresponding services.

III. Operation flow

1. Preparation: Preparation before taking up the post and check whether the tools are ready and complete.

(1) understand the work handover and the matters that the manager on duty has to pay.

① look at the outfield message book to confirm whether there is any message about handover in the last shift.

② understand the key issues assigned by the manager on duty.

③ understand the reservation situation of the day and place the locating plate.

(2) Check service tools:

(1) Menu: Check whether the pages are complete and undamaged, and report them to the manager on duty and update them immediately.

② reservation card: check whether it is complete and undamaged, and if it is, it must be updated immediately.

③ equipotential card: check whether it is complete and undamaged. If it is, it must be updated immediately.

④ copy book: confirm whether the basic information of the guests booked on that day is actually logged in.

⑤ interphone: check whether there is electricity and the call is normal.

⑥ Magazine: Check whether it is complete and undamaged. If it is, it must be updated immediately.

(3) check the appearance of clothes (please refer to the standard appearance specification).

2. welcome guests: welcome guests into the store with the most enthusiastic attitude and the sweetest smile.

(1) When guests enter the store, they should not only speak standard words (chamate welcomes you), but also show the warmest

attitude and greet the guests with the sweetest and kindest smile. Therefore, we should meet the following requirements:

(1) When receiving the notice from the outdoor greeting partner or seeing a guest coming in, we must help the guests open the door immediately.

② nod, smile and say hello when you see a guest entering the door. If you meet a regular customer, you can add the guest's surname.

words:? Hello, Mr. Zhang, long time no see. ?

③ When nodding and smiling, eyes should be fixed on the guests to show respect.

④ standard of smiling:

the key point of smiling is to show your teeth. A cordial smile is the best invitation. If we sincerely welcome guests to chamate, our attitude will naturally become very cordial. With this kind attitude, your smile will become natural. At the same time, show your teeth shallowly, so that our guests will feel the kind smile we show and know that we are really welcoming them. We should believe that a smile can create emotion and warmth.

　? When you smile, the corners of your mouth should rise slightly.

　? Expose the upper row of teeth (about 6 teeth) shallowly.

(2) Ask the guests whether they have a reservation, how many people to eat, and whether they need the location of the smoking area.

3. Status of reservation

Partner: Hello, Miss/Sir, do you have a reservation?

guest: yes.

partner: ok, may I have your name, miss?

Guest: My name is Zhen Meili.

partner: ok, please wait a moment! (looking at the reservation book)

Partner: Miss Zhen, your table has been arranged. This way, please.

4. No reservation

Partner: Hello, Miss/Sir, do you have a reservation?

Guest: No!

partner: ok, how many people are there?

guest: just the two of us.

partner: would you like a smoking or non-smoking seat?

guest: I want a smoking section.

partner: ok, this way, please.

5. Equal reception:

Provide the best service for the guests waiting in line.

(1) If there are no seats in the rush hour, please ask the guests to rest in the equipotential area (shops with equipotential area) or wait in line (shops without equipotential area

), and provide pre-order homework for the equipotential guests, as well as tea, magazines, games, joke manuals and simple menus.

(2) First, ask the number of guests, the location requirements (smoking/non-smoking), whether there are any children, etc.

Words: Hello, how many people do you want, smoking or non-smoking seats?

(3) record the requirements of the guests, register the queuing number of the guests, and issue the equivalent cards of the corresponding numbers to the guests.

(4) When you can arrange a seat, you should say to the guest, "Your seat has been arranged. Thank you for waiting. This way, please.

recover the equal platoon at the same time.

(5) Ask guests to wait, or queue up in an orderly way, and don't block the door. If the waiting guests want to leave temporarily, they must

tell them politely, and leave one to wait at the scene. If the guests don't want to stay, they should record their names and

contact numbers, and tell them that we will inform them if there is a position and keep it for ten minutes.

Conversation

Guest: Miss, we have to go around the neighborhood first. Can you reserve a seat for us?

partner: hello, if you want to leave for a while, can you leave one waiting?

guest: no, we're going together, so you can just save the table for us.

partner: ok, please leave your contact number. if there is a position, we will call you and hold it for ten minutes. is that ok with you?

[6] When there is a position for this guest, call the guest again and reserve the position with the equipotential card

Speech

Partner: Hello, Miss Zhang, we have arranged your position. Would it be convenient for you to come over now? We will reserve 11 minutes for you

.

guest: ok, I'll be right there!

(7) If a guest leaves while waiting in line, and misses his own number when he comes back, or calls him to come over,

but the retention time exceeds 11 minutes, in this case, the guest may ask for priority, and we can politely

tell him that he needs to queue again.

Speech

Guest: Miss, we are back!

Partner: I'm sorry, sir. Your reservation has been reserved for over 11 minutes. Could you please queue up again, because

many guests have been waiting for a long time, so I hope you can understand.

⑻ If the guest has left, be sure to call the number three times, and record the current time in the log book.

⑼ when a person takes a seat, he must be fully familiar with the seat and seek support in time. When two people take a seat, they must be familiar with the seat, find support in time, and have a simple division of labor and communication. When three people take a seat, they must

have a clear division of labor and communicate: one person is responsible for taking a seat, one person is responsible for equal registration, and one person is responsible for pre-ordering.

⑽ keep in touch with the regional attendants to find out the vacancy situation of seats, so as to arrange seats for the guests.

⑾ when a guest asks about the waiting time, should he answer? About 15? About 21 minutes, but I'll

arrange it for you as soon as a seat is available? .

⑿ If the guests want to enter the store when the tables and chairs are not cleaned, words: In order to make you have a clean dining environment, I will take you to the table immediately after

we have cleared the table for you. Please wait a moment.

?