Leaders and colleagues: Hello! I'm the assistant manager of the front office lobby. Today, the theme of my speech is ... the annual ring of history is rolling forward, and the ship of "..." has gone through three years of ups and downs. Today, while celebrating the anniversary of the hotel, there are too many feelings! Over the past year, the standardized management system and good working atmosphere of the hotel have made me proud to be a "…". As the assistant manager of the hotel lobby, I have always adhered to the style of "keeping my word, keeping my word". When I receive complaints from guests every day, I can sum up my experience, find out the shortcomings and correct them with the help of my leaders and colleagues. And I gradually matured after summing up and improving again and again. Once, a hotel guest felt unwell and went to the assistant manager in the telephone lobby to explain that he needed a doctor to give him an injection or infusion. After receiving the call, I immediately arranged for the concierge to go out and ask the doctor to treat the guest. I was happy to think that the guest would be very grateful for the medical service we provided him this time. Just then, our manager came to ask, and after I explained what happened, I thought I would definitely get her approval and approval. Unexpectedly, she denied my handling opinion. Really? How can my kindness be denied by the manager? Facts have proved that if the doctors invited from outside can't guarantee the quality of service, and if there is any mistake in medication, it will bring harm to the health of the guests, then the consequences our hotel will bear will be serious. Yeah, why didn't I think of that? From this point of view alone, it may be the guest's complaints in return. After experiencing such things one by one, I am more cautious and thoughtful in dealing with problems. I remember once, a guest came to the front desk and asked the waiter to give a 60% discount on the room price when he checked in. The guest claimed to have stayed in the hotel many times, and the waiter immediately checked it on the computer, but the name of the gentleman was not found. When the waiter told the guests the results of the investigation, the gentleman suddenly became angry. This is the peak of check-in at the reception desk. Because of his anger and shouting, many unknown guests were curious. Seeing this situation, I immediately stepped forward, politely introduced myself to the guests, invited them to sit in the lobby bar, listened to their opinions first, and then gave them meticulous and patient guidance, insisting on the 20% discount stipulated by the hotel. But I expressed my understanding and sympathy to this guest, and gave him proper care and help within the permitted scope stipulated by the hotel, and this guest also expressed his understanding and sympathy at this time. It's really a kind of unspeakable joy to see the guests walk into our guest room after checking in satisfactorily. It seems that only by improving service skills can guests come happily and return satisfied. The weekly training program carried out by our hotel also promotes the standardization and initiative of employees in customer service, which really makes guests feel at home. Millennium Great Achievements and Millennium Beautiful Scenery, Wan Li is beautiful and Wan Li is beautiful. I believe that we have no success or failure, only progress and retrogression. I am even more confident that ... with the joint efforts of all of us, this hotel will become more and more famous throughout the country. Finally, I would like to thank ... Today, I am very happy to join you in the staff meeting and opening mobilization meeting of our hotel. Here, on behalf of CNPC Garden Hotel, I would like to extend a warm welcome to all of you who have become the opening veterans of the hotel. In autumn, melons and fruits are fragrant. In this harvest season, CNPC Garden Hotel is about to officially open on September 9th, which indicates that CNPC Garden Hotel is about to enter a brand-new starting point and a new milestone is being set up in our hands. Through applause from your, I would like to express my heartfelt thanks and sincere respect to the hard-working hotel staff, my colleagues who care about and support the hotel industry and their families. Looking back on the days and nights and ups and downs during the preparatory period, I am deeply honored and proud. Qi Xin, all the staff, worked together to overcome all kinds of difficulties and finally ushered in the day when our hotel was about to open. Here, on behalf of the hotel management, I would like to express my heartfelt thanks to everyone for their hard work during the preparation period! I remember that more than 100 people attended the last speech. We held our first plenary meeting in the humble workshop on the third floor. It was a hot summer and everyone was sweating like a pig. Although the conditions are poor, what I see from everyone's face is hope, not the hope of the hotel. It has been nearly two months since we last met, and in these two months, no matter how long or short. I saw the change of everyone's expression, from hopeful expression to confident expression now, with a professional smile. I guess now, everyone must be very anxious and eager to try. I look forward to the opening day of the hotel and show what I have learned in these two months. Now I want to tell you that it's time to show your elegance. At present, our staff has reached more than 300 people, and the team is growing, and its strength will be unstoppable. Choosing CNPC Garden Hotel will be the most valuable professional experience in your career, and it will also be your choice with no regrets in your life. I also hope you can prove that choosing you is a wise choice for CNPC Garden Hotel. Seeing the sweat left by your military training makes me believe that you have super physical strength; Seeing your serious expressions during training, I believe the future of CNPC Garden Hotel will be brighter. Thank you for your hard work and sweat for the hotel. At the same time, I firmly believe that PetroChina Garden Hotel will not let you down and will bring you a promising future. Today's meeting is not so much a meeting to encourage employees as a family gathering. We came from scratch step by step. Managers and employees are working together to overcome one difficulty after another, meet one new challenge after another, and unite and help each other like a family. This shows me your heartfelt love for the hotel. Every one of us loves hotels for our own ideals, so we can gather here today and reunite in this big family. Now the hotel is about to open, and each of our employees is standing on the same starting line. As long as you are not afraid of hardship and fatigue, do your job well and give full play to your professional level and skills, I believe everyone will create good results in a short time, so that everyone can pay attention to your style. Now all the hardware facilities are ready for you, and the next stage is yours, where you can apply what you have learned, practice and serve customers. I believe that you will be the brightest stars of PetroChina Garden Hotel in the future. I am honored that all departments of our team have excellent and dedicated leaders, love their careers and work hard; I am proud that our team has so many excellent employees and excellent management talents. It was in this mood and atmosphere that I greeted the opening day of the hotel, which made me unable to sleep. It is the best memory and moving period in my career. It will inspire me to devote myself to the work full of hope and challenges with greater enthusiasm and passion in the future. In the process of hotel preparation, we encountered many difficulties, especially in staff training, because the venue and equipment are not perfect, which affected the progress and effect of our training. These are normal for a new hotel, but we should pay enough attention to them. After all, we are about to officially open, which means we have the responsibility to make our guests have a perfect five-star hotel consumption experience. We can no longer explain our imperfections on the grounds of preliminary preparation, and the hotel will open soon. Therefore, I hope that all departments will pay close attention to rectification during our trial operation, overcome all kinds of difficulties, and make all preparations for opening. I hope all the staff will welcome the celebration with high enthusiasm and skillful business. To this end, I put forward the following requirements for you: First, we should make preparations for formal business, establish a sense of quality products, and complete the mentality change from preparation to trial operation to formal opening. Starting from today, our hotel preparatory group no longer exists, and then we are greeted by seven departments that have embarked on the official operation track. Second, prepare for action, grasp labor discipline and gfd, and be a qualified five-star hotel employee with discipline, temperament, courtesy and advance and retreat according to the relevant provisions of the hotel employee manual; Exquisite technology is the goal of our software construction. As hotel employees, we should not only seriously understand and fulfill the will of the hotel, obey the arrangement of the hotel, but also seriously study their respective businesses. "There is no end to learning", strengthen learning, maintain a constantly innovative work attitude, and constantly improve your business, so that every guest in the hotel feels novel and amazing. By keeping their curiosity and customers, we keep our business and ourselves. "The industry is good at diligence and wasted in drama, and the line is destroyed in thinking." We should strive to maintain our business knowledge and level. Let the guests mention PetroChina Garden Hotel, and they will be full of praise. There is no difference in work, only the division of labor. "Attitude is everything. Third: the hotel is a window to the outside world. To establish a window image, we must start with my own quality. As a service industry, especially as a hotel with high starting point, high standards and high requirements, PetroChina Garden Hotel has invested hundreds of millions of yuan in hotel construction, and the hardware construction of the hotel should be first-class in Zhengzhou hotel industry. We not only have perfect accommodation, dining places and facilities, but also supporting leisure and entertainment places, and there are more than 300 employees sitting here. You are the spokespersons for building the hotel image in the future. From now on, we should not only do our daily work well, but also constantly improve our internal quality and the taste of the whole hotel. Establish a sense of ownership, always remember your role, and understand that your every move represents CNPC Garden Hotel, which is related to the construction of hotel brand, the reputation of the hotel and the benefit of our hotel. Always remember the truth that "I am ashamed of the second honor in the shop"; Fourth, we implement hierarchical management in hotels: "vertical leadership, hierarchical responsibility, division of labor and cooperation." "The hotel management team hopes to set an example from its own words and deeds, with high standards and strict requirements, and give full play to its own specialties and specialties. Because only by setting an example can we cultivate high-quality talents that our hotel needs, and only by improving the service level of the hotel can we match the high-grade hardware facilities of the hotel. The hotel will continue to strengthen internal management, people-oriented, respect knowledge, respect talents, everyone is equal, and combine personal wisdom with teamwork. At the same time, we should also strengthen communication and cooperation to ensure smooth communication channels, upload and release; Employees, posts and departments cooperate with each other to improve work efficiency and go all out to meet the official opening. Colleagues, it's time to show your intelligence, and it's also time to give play to your innovative ability. At the same time, I hope you have greater development and progress in your career. From now on, this is a good start for you to give full play to your talents. We are not only choosing excellent employees to work in our hotel, but also cultivating excellent employees. Opportunities are equal in front of everyone. If you work hard and study hard, there will always be Bole to find you. Fifth, establish safety awareness, improve safety facilities, formulate safety measures and implement safety operations to ensure the safety of guests. I hope that under the correct leadership of the hotel management and the guidance of the department manager, you will follow the scientific, international management, standardized and standardized operation process. At the same time, strengthen the business and skills training of all departments, strengthen marketing promotion, build the popularity of CNPC Garden Hotel in the industry and market, win a broader market, establish a good reputation, and realize the coordinated development of management. Make unremitting efforts to become a first-class brand hotel with high grade, high standard and high efficiency in Zhengzhou and even Henan Province. Now, the competition in the hotel industry is very fierce. As the general manager of the hotel, I hope all the staff will focus on "everything is business-oriented" and achieve "unity, mutual assistance and cooperation" in their future work. Always put yourself into your work as a master, and do a good job in customer service in strict accordance with professional standards through standardized management.