Catering industry speech - training technology to create "hard skills" quality service to win the "fragrance garden" My name is **, from the ** company restaurant. My speech topic is: training technology to create "hard skills", quality service to win the "fragrant garden".　First of all, I would like to ask you, what is the technology of the restaurant industry? Maybe we think it is cooking. I think we are only talking about an aspect of the catering industry technology and service, management, etiquette and so on. I combined with my own years of work practice to say, in the limited space of catering, technology has great potential, skilled workers have a great stage to show their talent. In the ordinary pots and pans this copyright belongs to 517878 secretary network before the table, washing room, we have the technology to be more powerful, we have the technology to be more service, we have the technology to be more food flavor!　Combined with the domestic and foreign catering industry, I will give two examples with technology and knowledge. The first is the story of the dish named after the moon. "The moon is bright at the mid-autumn festival". China not only has many attractions named after the moon, which are fascinating, but also has many famous local dishes named after the moon, which are popular.　　Foreign Catering. Many of us regard fast food as fashionable, while foreign gourmets regard fast food as "food waste", which is a bit inconceivable. McDonald's, KFC and other famous foreign fast-food restaurants almost overnight will be popular in China, young people are even more eager, many people eat fast food as a kind of value for money to enjoy. It is reported that McDonald's set a daily sales record not in the United States mainland, but in Beijing, China, McDonald's largest sales outlets are in China.　　Advanced management relies on superb technology and skilled personnel. This is exactly the saying that there is technology to be more powerful. In foreign countries, if the food service industry is to be everlasting, it needs to be supported by superb technology and guaranteed by quality service.　With the continuous upgrading and innovation of new techniques and technologies, strength is not only synonymous with force, it has become a compound term for knowledge, technology and power. Workers only strength does not work, in order to reflect the value of their lives in the competition, must be good at learning, good at research, good at innovation, with knowledge and technology to arm themselves. In order to reach the other side of the ideal.　　　In order to improve the quality of service, the company bought a set of Prof. Jin Zhengkun teaching service etiquette aspects of the video disc, I was like a treasure, with the eyes, with the heart to listen to, write insights, write experience. I first started from the basic requirements of the service norms, standardized service, scientific service, quality service, in the service to do their best, do their best, and strive for perfection, strive for perfection, in the provision of warm service to do: eyes to, mouth to, body to, intention to, that is to say, there are people in the eyes, eyes, there is something. In a reception task, I encountered such a thing, a guest from the door I found that he looked bad, in the dining quietly, keep going to hold down the head, I quietly went up to the front, bent down quietly, concerned about the reasons for him to ask him, he said that in the morning on the headache, may be a cold, because of a morning meeting, did not go to buy medicine in time, after listening to me, I said a "you! After hearing this, I said "you wait a moment" and walked away, I timely contact with the kitchen, specifically for the guests boiled ginger soup, and went to the pharmacy to buy cold medicine, when I put the hot ginger soup and cold medicine quietly sent to his hands, he was touched to shake my hand and said "thank you".　To me, it is a trivial thing, but it makes the guest feel warm, is this what is called "home away from home"? In order to understand the guests, read the guests, read the guests, I read about the psychology of guest dining, different character of the guests which different service methods, and food nutrition books, and apply to practice, learn to deal with and do a good job of dealing with, work hard and actively, tireless learning, so that I have made great progress in my thinking and work, and has been recognized by the leadership and colleagues. I have been recognized by my leaders and colleagues. Because I firmly believe that in our society, only the division of labor is different, there is no difference between lowly and noble, and the social line is handsome.　Over the years the restaurant service work makes me feel that as long as there is full of enthusiasm and diligence, there is a hunger for knowledge, there is a spirit of perseverance, anyone can be in the "low level" to do a high level, in the "small position" to make a big contribution from the ugly duckling into a white swan. Ugly duckling into a white swan. After several years of unremitting efforts, I grew from a waiter to restaurant shift manager, assisting the restaurant manager to manage the restaurant, I have always been based on their positions, and actively involved in management innovation.　　Improve the small restaurant service training, is an important work for us. Every time a new service staff, in the training process, we ask them, first of all, to establish a correct outlook on career, outlook on life, to treat the work with a normal heart, correct work attitude, strict compliance with the restaurant's management system. In the service work to pay attention to the skills, "smile" can convey our welcome to the guests, good dress and outlook, can make the customer to the waiter to produce a sense of trust, the different character of the customer to take a different way to communicate. In order to ensure the improvement of service quality, we have developed such as "waiter job responsibility system", "restaurant service management system", "tableware washing and disinfection storage system", "restaurant safety and health contracting system", etc., to strengthen the checking and evaluation, in the restaurant to form a comparison, learning, catch up, help the atmosphere, so that each employee's speech and behavior, dress and dress up, to treat people, see sitting in, ushering in a sense of intimacy The staff will have a sense of closeness, amiability, and a sense of being at home.　　　Leaders, comrades, the Himalayas even higher there is a top, the Atlantic Ocean even deeper there is a bottom, while a person's technology is never the highest, only higher. In the pursuit of technology on the road, there is no end, no end, no rest. The more you pay, the stronger your skills, the stronger your skills, the more power you have, the more power you have, the more value you create. Since I chose the profession of bin service, I have to create brilliance in this profession, so that the tree of technology is evergreen, so that the technical life continues, so that the technical achievements of my life.　My speech is over, thank you. Speech transcribed from /glyy/cyws/yjgws/200811/13454.html