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Coffee shop management concept

Smile is the most talked about and the most difficult and urgent problem to be solved in the catering service industry. Due to our traditional cultural habits and other reasons, a considerable number of waiters are standardized in their actions, but their expressions are shy and indifferent. Around the topic of smile, espresso world coffee has established a concept system with smile as the main line:

business philosophy-let the guests take away the smile.

service concept-smiling service+standardized service+personalized service = perfect service.

management concept-smile management+system management+emotion management = era management.

code of conduct-serve your friends with heart and smile.

when a guest meets a waiter, the first thing he gets is not the service, but a feeling, which comes from the external image of the employee. A cold face, no matter how beautiful the words of welcome are, no one will feel welcome. For the first impression of the guests, we launched the first link of smiling. This link is the "three elements-expression, figure and language" of a smile, and the core is to make guests have a good first impression whenever they meet any employee in any place in the hotel.

the first element is expression. Employees are required to focus their eyes, relax their facial muscles, raise their corners of the mouth and open their lips.