What are the working rules of the cashier at the front desk of the hotel? The following are the essentials of cashier work at the front desk for your reference.
1. Obey the work arrangement of the front desk foreman and provide first-class reception service for the guests according to the prescribed procedures and standards.
2, the handover work seriously, not clear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.
3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.
4, master the room status and room conditions, actively and enthusiastically promote the room, understand the scheduled guests, meetings and banquets before leaving the store that day, and confirm their payment methods to ensure the accuracy of check-in and checkout.
5. Quickly and accurately handle the procedures of entering the room, changing rooms and checking out for the guests. When opening a room, take the initiative to explain the room price to the guests to avoid misunderstanding, and do a good job in guest verification procedures and check-in registration.
6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.
7. Master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.
8. According to the room status report sent by the housekeeping department, carefully check and keep the most accurate room status.
9. Produce and submit various reports.
10, the provisions of "long-term payment and short-term compensation" must be carefully implemented for daily income cash, and they shall not learn from each other.
1 1. Effectively implement the foreign exchange management system, do not take or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.
12. Provide the information needed by the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.
13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.
14, properly handle guest complaints. If it can't be solved, ask for instructions from the superior in time.
15, and the reserve fund shall not be put into storage in blank. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )
16, coordinate the relationship between colleagues and better serve customers.
17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.
18, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.
19, employees should be familiar with the hotel's long-term guest agreement and the contracts of various units, especially the discount and deduction agreement.
20, correctly handle the guest's message, telex, etc.
2 1. sort out the "outstanding check-out account" guest account every day and report the abnormal situation.
22, correctly handle the issuance of keys.
23. Strictly abide by the cash and bill management system.
24, completes the recipients valuables safe keys and in and out of the valuables vault registration records.
25. Clean the counter and maintain the terminal.
26, pay close attention to the lobby, if there is any abnormal timely report to the superior supervisor and security department.
27, do a good job in cleaning.
28, computer password custody, one person, no * * *.
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