1. Your overall evaluation of the service quality of the hotels you recently contacted: [multiple choice questions]

Very dissatisfied

Satisfied

Very satisfied

2. The purpose of choosing to come to the hotel is [multiple choice questions]

business activities

sightseeing

wedding banquet

friends gathering

others.

price

service quality

level and facilities

surrounding environment

hotel reputation

appearance of hotel environment

others

4. Your evaluation of hotel staff service: [matrix multiple choice questions]

Very dissatisfied, dissatisfied, generally satisfied, very satisfied

Courtesy and courtesy

Good service

Active and friendly

5. How satisfied are you with the hotel restaurant? [Matrix multiple choice questions]

Very dissatisfied, dissatisfied, generally satisfied, very satisfied

Food and beverage

Dining environment

Restaurant service

Dining facilities

7. What impressed you most about the hotel? [Multiple choice questions]

environmental sanitation

hotel features

publicity materials

service attitude

hotel price

8. Please give some suggestions or opinions on the existing problems of hotel service quality [fill in the blanks ]

The questionnaire questions will be different depending on the type of hotel.

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