With the active cooperation of all departments of the company and the active efforts of all employees, the passenger transport operation in 20xx is stable and orderly. I would like to take this opportunity to sincerely thank all departments for their support to the work of the Production and Operation Department. Looking back on the overall work of the business department in 20xx, there are both breakthroughs and shortcomings. For some powerful management measures last year, it is necessary to scientifically analyze the passenger transport situation this year and implement them cautiously; For some shortcomings, we should actively focus on production and operation to find out the reasons and actively take countermeasures. Let me summarize and review the overall work of the sales department in 20xx from the following aspects.
I. Annual income
20xx achieved a total income of xx yuan, an increase of xx yuan over last year.
Two, strengthen contract management, improve the contract base.
With the rising of passenger fares and passenger management fees in recent years. It is inevitable for passenger transport companies to correctly face the development of today's passenger transport forms and improve the contract base. Our company resolutely implemented the requirements of the head office to improve the contract base and carried out specific work to improve the contract base. The operation department is specifically responsible for improving the contract base. After the vehicle operators learned about the situation of increasing the contract base, most vehicle operators had different opinions. After repeated urging, many vehicle operators still failed to sign contracts with the company, and it is difficult to improve the contract base. In order to arouse the enthusiasm of vehicle operators, we actively signed a new basic contract. On the one hand, we actively discuss with the vehicle operators of each shift line to make them realize that only by increasing the contracting base can we realize the long-term development of the company and continuously improve the service level, thus contributing to the normal operation of a single contracting shift. On the one hand, some measures were taken to give some preferential treatment to a group of vehicle operators who signed new contracts first, but the vehicle operators who signed new contracts later did not enjoy such preferential treatment, and the work of perfecting the contract base was successfully completed.
Third, get rid of difficulties and manage flexibly.
In August, 20xx, we moved to a new address under the deployment of the head office. We have been in the old company for many years and accumulated a lot of management experience. When we arrive at the new company, we will face the situation that the fourth transportation company is responsible for the arrangement and repair of vehicles. At this time, we will take decisive measures to ensure the normal operation of the vehicle.
1, timely contact and communication is the first condition to ensure bus operation. Responsible for the scheduling of vehicle arrangement, we must improve our sense of responsibility, and do a good job in vehicle arrangement and driver rest. To do a good job in vehicle maintenance, vehicle scheduling must achieve "three timeliness", that is, timely discovery, timely reflection and timely contact with the workshop for maintenance. Train dispatching and operation dispatching should cooperate and support each other in their work, and communicate and reflect with leaders at the first time when they encounter difficult problems and difficulties in their work.
2, according to the change of management conditions, change the management mode of contracted vehicles.
Because the new office address is far away from the urban area, many vehicle operators are often unable to reflect some practical problems to the management department at the first time. However, this cannot hinder our management of contracted vehicles. According to the change of management conditions, the operation department adjusts the management mode in time, which is mainly reflected in the "two musts", that is, to improve the sense of responsibility and organize personnel to go to the station from time to time to understand the actual situation of passenger transport; We must improve our service awareness. The work and rest of the operation department personnel should take into account the actual needs of vehicle operators, and make full use of the telephone to contact, so as to provide timely services at any time. On the day of arrival, people should be left in the department to do a good job in the payment of tolls, no matter whether they are working or not.
Fourth, go deep into reality and create a new situation for management departments.
Scientific management must proceed from reality, especially on some newly developed routes, to ensure the interests of the company and the owners, and scientific investigation must be carried out in depth. The operation department cooperates with other departments to understand the actual passenger flow, passenger flow characteristics and exploitable potential in Liping and other places, and provides professional advice to vehicle operators in combination with the operation characteristics of this city.
Fifth, strengthen bus management.
(1) Ensure the cleanliness of vehicles and improve the service level. Drivers and drivers must strictly implement the code of conduct for drivers and flight attendants formulated by our company. Ensure the cleanliness of the vehicle and the standard of driver service. The personnel of the company's operation department will check the vehicle hygiene from time to time. Those who fail to meet the standards should write inspection drafts, and those who fail to make changes or make great progress after repeated reminders will be punished. In addition, this year, the management of service has been emphasized. Drivers and passengers should seriously answer the questions raised by passengers, and it is strictly forbidden to convey bad service attitudes to passengers. In the process of cleaning or inspecting articles. If you find the lost property of passengers, you must contact the passengers as soon as possible if you have contact information, and the management department will register if you don't have contact information. In 20xx alone, we received more than a dozen thank-you letters from passengers.
(2) Strengthen the management of drivers' work and rest.
The driver's work and rest is not only related to the normal operation of the vehicle, but also to the safety of passengers. Especially after the relocation of the company, the new site is far away from the urban area, the shunting mileage is long and the rest time is shortened. On the one hand, the management of the operation department emphasized the importance of combining work and rest at the management meeting, and prohibited staying up late, drinking and playing cards, thus ensuring the attendance rate of vehicles.
(3) Strengthen dispatching control
Scheduling is the executor of orders, but facing the characteristics of decentralized scheduling, how to centralize management and realize the effective execution of superior orders is a difficult problem. Facing the new situation, dispatching management and control mainly focus on two points. One is to strengthen the contact between the dispatcher and the minister, and the other is to encourage the contact between the dispatcher and the dispatcher, so that in an emergency, it can not only ensure the principle of problem handling, but also be flexible and helpful to solve practical problems in time and effectively.
Strengthen business ties
In 20xx years, the operation department has conducted business communication with passenger transport companies and West Passenger Station for many times, and achieved the effect of mutual benefit and assistance, laying a solid foundation for ensuring the normal operation of vehicles. In addition, in order to ensure the smooth operation of our company in the passenger station, we have coordinated with the passenger station for many times; In order to reduce the operating cost of our company, we have also held many consultations with toll stations.
In order to adapt to the new salary system, the driver's salary method has been redesigned, and the new salary method is more reasonable. In order to arouse the enthusiasm of drivers, the toll reward system was implemented, which saved the company's cost and increased the driver's income, with remarkable results.
Sixth, the working idea of 20xx
1. Strive to further increase the contract base.
2. Facing the aging situation of buses, make reasonable scheduling to ensure the attendance rate.
3, often in-depth production line, strengthen contact with the station.
4. Continue to strengthen the monitoring of vehicle operation conditions and fully grasp the changes of passenger flow on each line in a timely manner.
The above are the shortcomings of my department's work summary in 20xx. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. Please criticize and correct me. In the past year, with the joint efforts of superior leaders and department employees, our department has completed the above work. Achievements or shortcomings can only explain the past. In the new year, we will continue to unite and work hard under the leadership of our superiors and make continuous efforts to improve the profitability of the company.
The annual work summary (Chapter II) of the Operation Department for 20 years has ended. Looking back on this year's work, there are fruitful joy and melancholy when encountering difficulties and setbacks. Time flies, and unconsciously, the hopeful 20 _ _ year approaches with the beginning of the new year. It can be said that 20__ years is a crucial year for the company to carry out industrial reform, expand the market and sustain development.
During this year, our department closely focused on the company's business objectives and tasks, strictly abided by rules and regulations, cooperated with each other, earnestly performed its duties, carried out its work in an all-round way, and made great efforts to complete the departmental objectives and tasks, and achieved good results. The work is summarized as follows:
First, the completion of the work throughout the year
(a) the completion of the tender preparation work
In 20__, our department actively participated in bidding projects in many areas inside and outside the province. By the New Year's Day of 20__, * * has completed the bidding for 38 projects and 78 bid sections, and the winning projects include: 7 contract sections. The output value is about ten thousand.
(2) Management of qualifications and certificates.
In February of 20__, with the cooperation of other departments of the company, our department completed the related work of qualification warehousing. It has laid a good foundation for our company's future bidding work. In June, we completed the annual inspection and replacement of the registration certificate in Sichuan, and the annual inspection and replacement were charged as fees.
(3) Orderly arrange the bidding documents and materials.
1, arrangement of bid documents
In order to actively cooperate with the company's file arrangement, and to facilitate the data access and reference, our department has classified and filed the bidding documents, drawings, specifications and other related books submitted in recent years, especially the documents related to winning the bid, and the subsequent bidding documents and related materials have been kept and filed after use. Accumulate and update all kinds of bidding materials every day to continuously improve the bidding efficiency and ensure the smooth bidding work.
2. Arrangement of tender offer information
After each bid opening, our department will timely sort out the bidding results, make a good record of bid opening, conduct analysis and research, and accumulate experience. Understand the bid evaluation methods of different regions, different projects and different owners, and provide valuable reference for the subsequent bidding work.
(d) Summing up experiences and lessons to improve the sense of responsibility.
Due to inexperience, carelessness and inertia thinking, sometimes there will be omissions in bidding work. In the future work, our department will carefully analyze the causes of problems in our own work, sum up experience and lessons, improve our sense of responsibility, attach great importance to the key and difficult points in the bidding process, check the cost more carefully, ensure the feasibility of bidding, thoroughly study the specification requirements of bidding documents, master the relevant skills of bidding, organize scientifically, clarify responsibilities, eliminate loopholes and try to avoid mistakes.
Second, the existing problems and difficulties
At present, due to many external and objective reasons, the development of the project is restricted and hindered in the bidding process.
(1) Single qualification, insufficient performance and shortage of personnel certificates have severely restricted the scope of bidding.
(2) Because some projects have not been completely completed, the owner delayed issuing the original handover certificate and only provided scanned copies, which caused the company to be unable to provide the original to the tenderer when bidding, so that the bidding of individual projects barely met or was difficult to meet the mandatory requirements.
(3) Local protection restrictions in some provinces and cities make it more difficult to enter other provinces and cities to participate in bidding.
Third, the new year's work ideas
(a) constantly sum up the gains and losses of the work, further straighten out the work ideas, standardize the work procedures, and improve the internal management.
Through study, I constantly understand the connotation and norms of the bidding documents, actively improve my writing skills and thinking skills, and make the bidding documents comprehensive and accurate. With a high sense of responsibility and efficient working methods, when there are many tasks, complete them first and then improve them, ensuring quality and quantity. Summarize past successful experiences, draw lessons from failures, adjust the focus of work in time, share and communicate with each other, learn from each other's strengths, improve efficiency, open up new ideas and improve the overall quality of the team.
(2) continue to strengthen learning. Strengthen the professional training of department personnel and take active measures to ensure the smooth bidding work.
(3) While completing various bidding tasks with high quality and high standard, establish a complete review process for bidding documents and quotation budget preparation, minimize the error rate and improve the bid winning rate.
In 20 years' work, our management department will resolutely implement the company's decisions and policies and fulfill the requirements of leaders. While constantly updating ideas, persisting in learning and pursuing Excellence, we should strengthen communication and coordination with relevant departments, create a warm and harmonious work situation, and strive to accomplish new goals and tasks.
Annual Work Summary of the Business Department (Chapter III) Dear company leaders and colleagues,
First of all, I am very grateful to the company leaders for their trust in me, so that I have the honor to be a member of the big family of XX. I am also very grateful to all my colleagues in the company for their strong support to my work, so that the work of our department can be carried out smoothly.
On behalf of the business department, I would like to make an annual summary. Since the establishment of the Ministry of Economy and Trade in 20xx 10, I am honored to be appointed as the manager. First of all, here is a brief introduction to the main responsibilities of the business department: participating in the bidding of construction projects, analyzing and controlling the bidding project cost, controlling the construction cost, preparing the project budget, calculating the engineering quantity of change and determining the unit price of change, settling the project, making the project contract and labor service contract, formulating the unit price of labor service, and auditing the team progress payment and settlement payment.
In the past period of time, the business department has participated in the steel structure project of XX International Home Expo City, the steel structure shed project of XX Industrial Creative Industry Park, the steel structure modeling project of XX International Furniture City, the civil engineering project of XX Hong Industrial Factory in Lunjiao Street, Shunde District, Foshan City, and XX. Four Seasons Garden complex building exterior wall decoration engineering and other eight projects bidding work, of which the winning project is XX industrial creative industrial park steel shed project; The finalist is marked XX. Exterior wall decoration project of Four Seasons Garden Complex Building; The projects that haven't been bid opened include the A and B plots of XX Wei Hong International Furniture City and the steel structure modeling project of the south facade, and the abandoned projects include the sand filling (Suixiang piece) in Dafu area of XX Science and Technology Industrial Park. Complete the pre-budget (final) calculation of civil works of XX Club, municipal roads from XA 1 Pingshen Road to headquarters, steel fences, greening and restoration of headquarters, hotels and cinemas. And completed the renovation project of blood donation point in Rong Gui, blood station in the center of XX District, exterior wall decoration of administrative complex building of Shunde Experimental School of XX Experimental Middle School, flower stand of teachers' dormitory, stage steel structure project of indoor gymnasium, settlement of exterior wall decoration project of XX Center, exterior wall decoration project of XX Hotel, Shunde School of XX Experimental Middle School in Boao City, Aoyuan Villa and Block A, B and C of XX Constellation, and reviewed the progress payment or settlement payment of the team.
In terms of contracts, seven professional construction contracts, including XX Constellation Club and XXXX Hotel, were completed, and two commercial concrete purchase contracts, two concrete drainage pipe purchase contracts, a 65,438+0 subcontract of concrete beam and slab reinforcement works, a 65,438+08 subcontract of A 1 Pingshen Road -A5 sales department in the south of XXXX New District, and the civil engineering of XXXX Club and the unit price of labor services were drawn up. And draft management measures such as progress payment, engineering change process and engineering settlement of XXX project team.
Due to the lack of professional experience and uneven professional knowledge, there are a series of problems in the work. For example, there is no sound internal audit system in the process of budget (conclusion) preparation, which leads to the error of 1*2≠2, the back of the official document is waste paper, the prepared contract is illogical, not targeted, misspelled and misspelled, and the registration time of the intended bidding project is missed.
In the coming year, our department plans to complete the budgets of the sales department of XXX new district, the remaining municipal roads, XXX villas, XXX commodity buildings and other projects, formulate a series of effective measures for XXX cost control, establish a budget preparation and audit system for construction projects, and strive to improve the professional knowledge and skills of department personnel in bidding and drafting contracts for construction projects.
Once again, I would like to thank the company leaders for their love, understanding and strong support for me and my department, and understanding, support and tolerance for my work. I wish you all a healthy Year of the Tiger, abundant financial resources and a happy New Year.
XXXX engineering co., ltd
Dear sales department
Annual Work Summary (Chapter IV), Business Department, leaders and colleagues:
The operation department is one of the early stores of the company. Company leaders are more concerned, and moving involves everyone's heart. The chairman visited the site to guide the moving work, and expressed condolences to the employees, encouraging all employees to make persistent efforts, overcome difficulties and do their jobs well. Put forward valuable suggestions on the location of shops and hanging cans. And often call to ask about the progress of the work, and attach great importance to the moving work. Teacher Wei Xueqi went to the store to audit the financial work, guide the work in the store and put forward constructive suggestions. We feel very warm and grateful for the great help given by Dong's sales department.
On behalf of all the staff of Dong, please allow me to express my deep gratitude to the leaders and colleagues at all levels who supported our moving work, and thank your for his strong support and help. We must live up to the high expectations of the leaders and hand in a satisfactory answer sheet to the company with our own practical actions!
Let me give a brief report on my recent work.
I. Operation of the Operation Department in the First Half of the Year
Under the correct leadership of the board of directors, relying on the wisdom and strength of enterprise employees, we will adhere to the work style of seeking truth from facts and working hard, strengthen production and operation management, carry forward the enterprise spirit of working hard, and strive to expand market space and market share. In the case of sluggish market demand, the cumulative sales in the first half of the year was 5250/t, up 9.6% year-on-year, and the cumulative purchase was 5305/t, up 9% year-on-year. The cumulative sales revenue was 33.82 million yuan, but the economic benefits were not good, which was lower than the same period. The overall situation of petroleum industry development is grim, the overall market demand is weak and the prospect is not optimistic. Competition is fierce and profitability is declining. In this environment, we should promote refined management, reduce operating costs, strengthen risk prevention, be customer-oriented, aim at strengthening and expanding market share, and strive to achieve new breakthroughs and steady growth in sales and profits in the second half of the year.
Second, a brief introduction to moving.
1, introduction of real working environment
Because of the rush to move, the time is tight and the task is heavy. Some work is imperfect and passive. Production workshops and office buildings are under construction. After the bulk oil tank is hoisted, the medium packaging can't be produced normally, the equipment has nowhere to be installed, the ground is muddy, and the working environment is very poor. In order not to affect sales and minimize losses, employees all work in the open air. The sun is like fire in dog days, the earth is like fire, and the ground temperature is as high as 40 degrees or above. The employees were sweating like rain, their clothes were soaked with sweat and refused to stop working. After clothes are dried in the shade, there will be a layer of white salt. The sun shines on the skin, with slight redness and pain, and the skin is sunburned without complaint. Rainy days are like swamps, so muddy that you will slip if you are not careful. However, the employees joked that this is the long March of our Heyirong Company in the new period, and there will be a brilliant tomorrow!
Sweat on sunny days and mud on rainy days, which is a true portrayal of our working environment. Faced with the harsh working environment, none of our employees flinched and complained. Instead, we should actively engage in our work, try our best to overcome difficulties, solve problems and do our job well. In the same boat with the company, * * * in the same boat, * * * to tide over the difficulties. Fully developed the spirit of ownership and the quality that a harmonious and glorious employee should have. Here, I want to say to all the staff of Dongdong: "You have worked hard."
2 Introduction of new factory area
In order to enhance the company's image, meet the market demand, adapt to market development and break through the bottleneck of its own development. Build our workshop into a modern workshop with specialization, scale and perfect infrastructure. We visited many enterprises on the spot, absorbed the advanced experience of the same industry, adopted the suggestions of equipment manufacturers, and combined with our actual situation. Designed its own multi-functional workshop, integrating production (small and medium-sized packaging, soft packaging, palm oil bags) washing barrels and warehouses. The space utilization rate is improved, and the process flow is more reasonable, scientific and perfect. At the same time, it also reduces the investment cost. At present, the civil work has been completed and the color steel capping is under construction. The main project of a comprehensive public building integrating office and accommodation has been completed. Accelerate infrastructure construction, advance the construction period, and strive to put into production as soon as possible!
Third, promote brand building with quality service.
Under the pressure of imbalance between supply and demand in the market, price wars break out one after another. However, price competition has been unable to open the distance between the two, and service has become a sharp weapon for the grain and oil industry to stand out. Selling products is more about selling brands, and service is the cornerstone of brand reputation. Only by strengthening service consciousness, improving service level and advocating professional service and thoughtful service. Only in this way can it be better recognized by the market and trusted by customers. Only in this way can we improve the reputation of products and better build brands.
The workload of the operation department's 20-year annual work summary (Chapter 5) is far better than in previous years. This year's annual maintenance work is very complicated. On the basis of the original, the leader added large-scale annual maintenance units such as the third cold rolling plant and special steel plant to me. It is also the leadership that has increased a certain degree of trust in me, but this year's annual maintenance work is still completed in an orderly manner.
At present, the contracts of these factories and mines I am in charge of have been well fulfilled, and the maintenance quality of motors and transformers has also been affirmed by customers, laying a good foundation for the maintenance work in the coming year. At the same time, as of today, the final accounts of various manufacturers are basically coming to an end, and 65438+the end of February has the conditions for suspense.
After nine years in the operation department, I have learned a lot of work experience and more business knowledge, but there are still some shortcomings. Now I will make a summary of this year's work. Summarized as follows:
1, correct self-working attitude
I love my job, I am strict with myself, I abide by the rules and regulations of the factory, and with the care and training of my leaders and the help of my colleagues, I always study my business diligently, make positive progress, strive to improve myself and do my job well.
2, the increase and reform of the responsibility area of factories and mines.
At the beginning of this year, the leaders adjusted their business, and the work of the special steel plant and the third cold rolling plant all fell within my business scope. The annual vehicle transportation of special steel mills and coking plants has been undertaken by our company. Each of us boldly put forward this year's reform plan to intercept the vehicles of these two companies, and conducted various consultations with the leaders of our unit and the leaders of factories and mines, and reached an agreement. In this way, the work of the motor going out to pass the certificate also belongs to the special steel plant, which saves unnecessary waste of manpower and material resources in this respect.
In the past few years, the site disassembly and assembly of the special steel mill during the medium repair was undertaken by our company, which was difficult to construct, with low budget and relatively low cost of some variable frequency motors. I negotiated with the Motor Division of the Special Steel Plant for many times, and under the condition that the original budget price remained unchanged, the disassembly and assembly work of all large motors on site was pushed off, and the unit price of individual motors was increased. This work has a long way to go, and has achieved initial results, and will be vigorously promoted in special steel in the future. At that time, the support of leaders will be indispensable.
3. Key emergency repair projects (R 1 lower roller motor of rolling mill 7 100K).
1 1
1 1
2 nd cold rolled silicon steel plant
13.3
13.3
Pohang cold rolling company
52.25
52.0748
Galvanizing of plate
15.2
15.2
Triple cold rolling
57
52.0664
Convert or be converted into coke
42.75
42.75
be equal to
73 1.575
775.575
The above is a summary of my 20 years' work. I hope to study more at work. I will study harder and serve the power company better.