The receptionist should turn the price into the benefits and satisfaction that can be brought to the guests, enlighten and guide the guests, and promote their buying behavior. For example, when a receptionist meets a guest who is hesitant because of the high price, she can say that the mattress and pillow in this room have health care functions, which can not only give you a full rest, but also prevent diseases.

comparative advantage method, when the hotel's supply price is inconsistent with the guest's demand price, the receptionist may wish to use comparative advantage to resolve the guest's price objection, that is, to compare the advantages of her own products with the disadvantages of similar products, so as to make the advantages of our products more prominent.

sales skills of hotel front desk reception

when guests enter the lobby, the front desk staff should greet each other with a smile and politely, always remind themselves that every guest who comes to the door is the most precious, try their best to keep each other, and usually pay more attention to accumulating skills to promote rooms and develop a skilled workflow.