Needless to say, mainly bad reviews. There are two kinds of poor scores. One is malicious attacks by peers, which can be ignored. You can also say: I know who you are, colleague, what are you doing?

What's more, customers are really dissatisfied, which are generally specific and which are not good. To treat such comments, we should say: Thank you very much for giving us such a pertinent evaluation. We also noticed what you said, and we are improving. Thank you for your concern. We have numbered your comments. You are number * *. Please give me your number next time you come, and we will give you a discount. Thank you for your care.