I remember at the beginning, our family often came here for dinner, and our friends' service was warm and thoughtful. Not only is the plate big, but also two plates are often given away. If we bring children, we often give them some snacks or toys at the checkout.
I don't think it's easy for him to do business. He has always been so hospitable and grateful. To this end, he often comes here when he invites his friends to eat, and also asks his friends to help him often come here as a guest.
I was angry once. One morning, I invited an expert to give a lecture. I was nervous at noon, and the meal time was less than 60 minutes. In the afternoon, the expert had to take a bus to another city to give a lecture.
So I called him early, booked a single room and ordered food, so that he could ensure that the experts could eat well and catch the bus at a fixed time.
Unexpectedly, when I arrived at the hotel, there was no single room. He explained to me, "There are too many guests today. As an old friend, just make do. "
Then he arranged for us to put the table outside without making any noise. The reservation was delayed, and the experts were not optimistic. I fought back my anger and didn't send it. As a result, it was time to go to the station just after two dishes were served. We only had a few bites and hurried to the station.
Helpless, I bought some fast food such as bread and sausage for the expert at the station, apologized again and again, and finally sent the expert away.
When I went back to the restaurant to settle the bill with him, he didn't have any money, so he settled the bill according to the eight dishes I ordered. I was so angry that I asked him directly, "We only eat two dishes and only a few mouthfuls. Is this wrong? "
Maybe it's because I look pale. He repeatedly said, "All the dishes you ordered are cut, and there is a cost. If it can't be fried, please pack it. "
"What do I pack? Where shall I put this meal when I go to work in the afternoon? " I turned around and left.
Soon, an old friend of mine met me and even ridiculed me: "What kind of friends did you make?" I took my client to dinner for you. Your friend looks like me to eat cheaply. Not only did he have a bad service attitude, the food tasted bad, but he also killed me when he finally checked out. When I was an idiot, I was embarrassed in front of customers ... "
I was speechless at the ridicule of my friends, and I could only smile awkwardly.
This friend who runs a restaurant is really angry. In order to take care of his business, I not only brought my family and friends here for dinner, but also asked my friends to spend money here. As a result, we seem to be taking advantage of him when we eat here. In fact, we are not idiots who often eat out. The price of his food here is much higher than that of other homes.
Take care of his business. What's the result? We lose face in front of our friends and clients.
A painful lesson: you can't spend in an acquaintance's shop in the future!
The final conclusion:
The ranking of excellent service in catering industry is 1, because when customers come here, they must first feel your service. If your service here is good, I will visit more, because I have money, and I will spend money wherever the hotel service makes me happy. After all, there are so many restaurants here that there are a lot of choices.
Secondly, the quality of the dishes must pass. Don't cut corners when you have done everything at the beginning of your business. Customers are not fools and can't always suffer.
Finally, cherish repeat customers. No matter what business needs to be done for a long time, repeat customers are your "parents".
Do you agree with me? Welcome to leave a message in the comments section.