1, contact the Consumer Association: you can call the Consumer Association's reporting hotline, such as China's 12315 hotline, to explain the situation in detail, and provide relevant evidence and information.
2, contact the Market Supervision Administration Food and Beverage Service Supervision Section: you can call the local Market Supervision Administration Food and Beverage Service Supervision Section's reporting phone number, such as China's 12345 hotline, to reflect the problem to them and provide relevant evidence and information.
The complaint methods of the restaurant indiscriminate charges are as follows:
1, when consuming, pay attention to keep the evidence materials, such as invoices, consumption lists, receipts, swipe card records, bank remittance records, screenshots of the page of the successful payment of online transactions, etc.;
2, the complaint needs to be provided with the facts of the reported violation of laws and regulations and the relevant evidence;
3, the consumer may Call 110 or 12315 to report;
4, the industry and commerce department will be in accordance with relevant laws and regulations on the restaurant to be punished.
In summary, the food service operators forced or disguised to force consumers to use the charge disposable tableware behavior, industry and commerce administrative organs will be investigated and punished in accordance with the law.
Legal basis:
The Law of the People's Republic of China on the Protection of Consumers' Rights and Interests
Article 16
Operators who provide consumers with commodities or services shall fulfill their obligations in accordance with the provisions of this Law and other relevant laws and regulations.
Where the operator and the consumer have an agreement, they shall fulfill their obligations in accordance with the agreement, but the agreement between the two parties shall not be contrary to the provisions of laws and regulations.
The operator to provide goods or services to consumers, shall abide by social morality, good faith, to protect the legitimate rights and interests of consumers; shall not set unfair and unreasonable trading conditions, shall not be forced to trade.