Service skills are the foundation, and service-conscious products are the driving force for development and creation. Secondly, we should strive to improve employees' cultural literacy and professional literacy, and cultivate and establish employees' sense of ownership. Only with high cultural and professional quality can we quickly absorb fresh knowledge and make up for the lack of service skills and service awareness. Therefore, we can do this: 1 Cultivate employees' good manners and customs. Through intensive job training, on-site guidance at work, make full use of the opportunities of classes and weekly meetings, analyze typical cases at work, and show your manners. Second, encourage employees to learn cultural knowledge and professional skills in their spare time. Encourage employees to visit bookstores frequently, buy more books and read more books, fully develop and give play to employees' personal hobbies, and set up different interest groups according to employees' hobbies and organize different contents and forms of training. Three, organize job skills competition, select advanced, encourage backward, improve the overall professional and technical level. A strong sense of responsibility of employees is the subjective motivation to work effectively, make fewer mistakes and take fewer detours. It can be strengthened in this way: first, make use of every opportunity to vigorously publicize the way of honesty and integrity; Second, establish and implement a perfect incentive mechanism and selection mechanism. Performance and efficiency are the ultimate goals pursued by enterprises, but the working process, methods, attitudes and objective environmental factors that affect the work should also be an important basis for assessing salary and selecting talents. Third, resolutely eliminate the black sheep who are extremely irresponsible, perfunctory and incorrigible in their work. Only in this way can we keep the good and discard the bad. Third, we must strictly implement the enterprise system and work norms, vigorously publicize the corporate culture, set an example, do a good example demonstration, and become the core of the team. As the saying goes, there is no Fiona Fang without rules. Let employees know, be familiar with, master and implement the systems and requirements related to their work or environment, which is the process of improving service awareness. How? First, lead by example, ask others to do what they should do, and do it well, and take the lead in observing the company system and work norms; The second is to start from small things, from each operating procedure and precautions of each post, from appearance, environmental sanitation and safety management; Third, strive for perfection, have high standards and strict requirements, implement the work system and norms to the letter, and strive to achieve five-star service and 100% customer satisfaction; Fourth, everything depends on people. No matter who has only one standard, no employee is allowed to be above the enterprise system. How to set an example? First, through their own efforts, set a high standard for employees to learn from; Second, the body should be healthy, full of energy, full of enthusiasm and vitality; Third, you can completely control your emotions and do things without being surprised; Fourth, maintain a cheerful and optimistic appearance and attitude; Fifth, be easy-going and polite to people; 6. Don't mix personal factors when criticizing others; Seven, words must be done. Only in this way can we become friends with employees and become the core of employees, which will help reduce or even eliminate the psychological distance of employees, be more convincing in action, and help lead employees to improve the service consciousness of the whole team. Fourth, organize group activities that are conducive to enhancing team cohesion and team spirit, give full play to individual differences of employees, transform personal tacit knowledge into explicit knowledge of enterprises, and promote the development and improvement of group service awareness and professional standards. We can use holidays or rest days to organize employees to participate in group activities, and also let employees study and have meetings, with various forms and lively contents. If you learn from each other, compete with each other, correct each other's shortcomings, complement each other's advantages, hold class meetings or weekly meetings, be positive, speak freely, and even have a loud and positive team slogan. In this way, let the team employees often help each other and live together in a friendly and positive way, which will help employees pay more attention to the rise and fall of the team and help improve the cohesion of the team. Fully mobilize the enthusiasm of every employee in the work, actively encourage employees to maintain good personal characteristics, be diligent in thinking, dare to break the shackles of old habits and old thinking, be brave in pioneering and innovating, establish ideas that have no best but better, and give full play to personal potential. Allow and accept every employee's exploration that will help improve their work or service. Including how to improve management, improve working methods, increase or decrease value-added or ineffective labor. Management is uncertain, and benefit is fundamental. In this way, each employee can give full play to his personal knowledge and intellectual advantages, and then through mutual learning and promotion within the group, it can be transformed into the knowledge, intellectual advantages and creativity of the whole team. Why not worry about improving the service awareness and professional standards of the whole team? Fifth, make use of the daily class meeting and combine the subtle bad performance of employees at work to analyze and teach and prevent delay. Through reasonable salary evaluation and post elimination and selection system, the relationship between employees and enterprises has been firmly established, so that all employees are concerned about the business development of enterprises, and they are worried about the lack of business income and are more excited about customer satisfaction. Grasp the professional quality and service skills of employees. At work, many competitions such as hygiene, service skills, sales performance, etc. Developed, and produced top pacesetters and star-rated outstanding employees. Under their leadership, other employees are scrambling to follow suit, which makes the daily operation and service of the hotel smoother and more perfect, and the business is gradually booming. Grasp team building.