Legal analysis: negotiate and settle with the campers; Request mediation from consumers' associations; Complain to the administrative departments of industry and commerce, quality supervision, etc.; According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; The people's court brought a lawsuit. Pay attention to the preservation of necessary evidence in this process, and consumers must pay attention to obtaining shopping vouchers or service receipts from sellers in their consumption activities. If the purchased goods have faults or unexpected accidents, the site should be protected, and if necessary, the relevant departments should be invited to investigate and prove.

legal basis: article 26 of the law of the people's Republic of China on the protection of consumers' rights and interests (revised edition, 2113). when using standard clauses in business activities, business operators should draw consumers' attention to the quantity and quality of goods or services, price or expenses, time limit and method of performance, safety precautions, risk warning, after-sales service, civil liability and other matters of great interest to consumers in a conspicuous way, and explain them according to consumers' requirements.

operators are not allowed to make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc., and are not allowed to use format clauses and technical means to force transactions. The format clause in Article 496 of the Civil Code of the People's Republic of China is a clause drafted by the parties in advance for reuse and not negotiated with the other party when concluding the contract.

if a contract is concluded by standard terms, the party providing the standard terms should follow the principle of fairness to determine the rights and obligations between the parties, and take reasonable measures to remind the other party of the terms that are of great interest to the other party, such as exempting or reducing its responsibilities, and explain the terms according to the other party's requirements. If the party providing the standard terms fails to perform the obligation of prompting or explaining, so that the other party fails to pay attention to or understand the terms that have a significant interest in it, the other party may claim that the terms will not become the content of the contract.

Article 497 Invalidation of a Standard Form Clause In any of the following circumstances, the Standard Form Clause is invalid: (1) It is invalid as stipulated in Section 3 of Chapter VI of Part I of this Law and Article 516 of this Law; (2) The party providing the standard terms unreasonably exempts or lightens its responsibility, aggravates the other party's responsibility or restricts the other party's main rights; (3) The party providing the standard terms excludes the other party's main rights.