The so-called enterprise can't forget its roots, and can't ignore the feelings of consumers because of today's success. Food is the most important thing for people, and food hygiene and safety are very important.
Every consumer can understand the difficulties of merchants, but please don't ignore the dining experience and feelings of consumers. Only by respecting every lover can we get better development, otherwise it will only attract consumers' boredom.
Food safety is related to life. Pay more attention to food safety and pay a responsibility for limited life.
At 9: 30 pm on June 3, 2020, in Baoji City, Shaanxi Province, Mr. Lu ate cigarette butts in a hot pot in Haidilao, claiming 1000 yuan.
It is reported that Mr. Lu came here for dinner at 8 pm, ate cigarette butts at 9: 30, and then told Haidilao that the manager came forward to solve the problem. Mr. Lu thinks that the manager has not given a satisfactory solution and wants the boss to call. But the store manager repeatedly refused to tell Mr. Lu's boss's phone number.
Subsequently, Mr. Lu had a dispute with the store manager and the service staff, and the store manager had to call the police because he publicized the matter loudly. Security guards arrived later.
The next day, Mr. Lu received a phone call claiming to be the Xi headquarters of Haidilao. First, he apologized. He asked the shop to ensure that there were cigarette butts in the hot pot. The other party claims compensation 1000 yuan.
However, Mr. Lu demanded compensation of 1 yuan and hoped that the store would be closed for a week. And asked the store manager to apologize.
Disputes between merchants and consumers occur from time to time in life, but consumers pay more attention to the attitude of merchants in dealing with problems. After all, everyone can understand the difficulties of businesses.
If the business has a bad attitude towards the problem and can't come up with a specific solution, it will only make consumers feel chilling and continue to pursue the matter to the end.
The first reaction to the mistake of the merchant should be to apologize and propose a suitable solution, and then solve the problem according to the consumer's idea. Business is a trivial matter, and the wrong party should naturally make up for it as much as possible and sum up the reasons for the mistake.
At the same time, it is also hoped that food businesses will strengthen food supervision and not threaten consumers' diet health. Food safety supervision departments should also focus on management and strengthen supervision to avoid similar things.
It is important for businesses to make money, but consumers are the main source of profits. Only by not offending consumers and not letting them down can we run the store better.