China Consumers Association: The operator refuses to refund the fee or asks the consumer to bear all the losses of not attending the course on the grounds of the consumer's personal reasons. This way violates the principle of fair trade and is an act that aggravates consumers' responsibilities, so the relevant provisions may be invalid.
2. There is an error in the information system of the courier platform, and the courier company is not responsible for sending or returning the parts.
China Consumers Association: The consumer delivers the express goods to the courier company for delivery and payment, and the courier company receives the express goods and transports them. The two sides actually formed a consignment contract. Unless it is caused by the shipper's intentional or gross negligence, the courier company has the obligation and responsibility to ensure the safe and timely delivery of the goods. If it fails to do so, it shall be regarded as a breach of contract by the courier company and shall bear the liability for breach of contract.
There is a problem with the information system of the courier company, which does not exempt the obligation to ensure the safety of the courier items. The information system should be repaired as soon as possible and delivered as agreed.
3. Tourism industry "no refund for cancellation"
China Consumers Association: According to the Tourism Law, this clause deprives consumers of their legal right to terminate; In addition, when the contract is terminated due to the reasons of tourism consumers, the tourism operators should also refund the expenses that have not actually occurred.
4, clearance goods do not support 7 days no reason to return, please buy carefully.
China Consumers Association: Long-distance shopping for 7 days without reason is the right given to consumers by law. Operators cannot arbitrarily expand the scope of 7-day unreasonable return in the name of "clearance", "tail goods" and "special goods" to restrict consumers from exercising their rights.
5. In the field of automobile, before the formal pre-sale agreement is signed, if it cannot be sold due to the seller's reasons, the seller only needs to refund the deposit without paying interest or compensation.
China Consumers Association: According to the provisions of the Civil Law, if the party who collects the deposit fails to perform its contractual obligations, it shall not only return the collected deposit to the payer, but also compensate the payer for the amount equal to the deposit. This means double the deposit.
6, online games, "the final interpretation of the game content and service agreement content".
China Consumers Association: Online game operators, as providers of online game user service agreements, should make unfavorable explanations to the providers of standard terms when there are differences between a certain clause and the user's understanding. Therefore, the stipulation that the operator has the right to interpret the contents of the game and the service agreement unilaterally or finally violates the prohibition of the format clause in the Civil Code. This is an invalid clause.
7. In the field of real estate, Party B shall not be responsible for any problems found after the delivery of the contract vehicles.
China Consumers Association: This clause violates the provisions of the Civil Code on the warranty period of goods. If consumers find that the goods are defective during the quality guarantee period, they have the right to ask the operators to bear the responsibility of repair, replacement and return.
8. In the catering industry, "once our food is sold, it will not be returned."
China Consumers Association: This clause violates the provisions of the Food Safety Law on food safety responsibility. Operators shall ensure that the food they provide meets the food safety standards. Those who provide food that does not meet the food safety standards or its description shall be responsible for returning the goods and making compensation according to the requirements of consumers.