Hotel safety management measures. Improve the safety awareness of guests.
A large part of the hotel security problems are caused by the guests themselves. For example, a guest negligently loses or steals things in a hotel, and a guest smokes and causes a fire. 20 10 August10, a Syrian tourist smoked in the bed of room 2010 of a hotel in Yiwu, causing a fire. At that time, the guest was sleeping, but fortunately, the patrol security of the hotel found it and immediately put out the fire, without causing further losses and casualties.
Therefore, guests should abide by the rules and regulations of the hotel and fully realize the potential unsafe hidden dangers in the hotel. Hotel staff should also remind guests to be vigilant, guide guests to abide by hotel regulations and take good care of valuables.
Second, carry out safety training to improve employees' safety awareness.
Ensuring the safety of guests' lives and property is the premise and foundation for the hotel to provide quality services to guests, and it is the biggest social benefit of the hotel. The economic benefits of hotels are also based on safety. Therefore, although security does not directly create economic benefits, it ensures the realization of economic benefits.
Once the sense of security is lost, the social and economic benefits of the hotel will be lost. Therefore, the hotel is responsible for safety management to ensure the safety of guests' lives and property. At the same time, it is also responsible for the managers themselves. Some management only pay attention to economic benefits, but ignore the safety of hotels. For example, if there is no place to put the banquet hall items, they will be piled up in the safe passage at will; In order to pursue high profits, employees are allowed to work overtime blindly, while the safety training of department employees is ignored. Therefore, hotel management should first attach great importance to safety and establish a sense of risk.
The key of hotel safety work is actually management and training. Therefore, hotel managers should not only be responsible for checking and finding unsafe hidden dangers and correcting them in time, but also be responsible for the study and training supervision of safety work, especially paying attention to the safety training of front-line employees. These employees are often the closest to the guests, and they can find problems in time and nip them in the bud.
At Shangri-La Hotel in Dalian, a female guest was tired of the world and prepared to commit suicide. Housekeeping staff found that the guests were in a bad mood. After careful observation, they immediately reported to the housekeeping manager and the assistant manager of the lobby, thus preventing the tragedy from happening. Therefore, the safety awareness of front-line employees is very important to both guests and hotels. Only by strengthening training and constantly strengthening in daily work can we truly establish safety awareness and consciously apply it to practical actions.
Three, the establishment of safety management committee, formulate emergency procedures.
Although hotels have set up security departments now, security management is not the work of one person or one department, it requires the efforts of every employee of the hotel. Therefore, the hotel can set up a safety management Committee, which is composed of a manager selected by each department. Its responsibility is to formulate, improve and implement the hotel's safety plan, and to be responsible for the regular safety training of employees in this department. The safety management committee should realize that it is fully responsible for the personal and property safety of hotel guests and employees and the safety of hotel property.
Emergency refers to some sudden and major unsafe accidents or events that occur in hotels. From the safety point of view, the emergencies that are easy to happen in modern hotels generally include power failure, guest violation, guest injury, illness and death, foreign-related cases, terrorist attacks and so on.
At the same time, it also includes some disasters caused by irresistible natural forces, such as typhoons, earthquakes, floods and tsunamis. The hotel should formulate emergency handling procedures, make good preparations and conduct regular training. All departments should be familiar with their respective responsibilities and emergency procedures, and the management should strengthen the training of employees. These procedures have been formulated, and should not be used as a tool for hotels to cope with superior inspections, not to mention the decoration of hotels. On the contrary, all hotel employees should be familiar with it and have regular drills to really nip in the bud.
Fourth, the use of high-tech means to strengthen hotel safety management.
Nowadays, in order to improve work efficiency and ensure service quality, hotels have applied many high-tech means. High-tech can not only improve the quality of hotel service, but also better ensure the safety of guests and hotels. At present, hotels generally adopt modern safety management measures, and install TV monitoring system, access control system, automatic fire prevention, explosion prevention and anti-theft system, so that hotels can discover and master criminal activities and other invasion factors in time. The successful application of advanced scientific and technological management means to assist hotel safety management requires not only the daily operation mode of the hotel to meet the requirements of science and technology, but also the corresponding scientific management system and the cooperation of scientific and technological personnel, so that advanced science and technology can effectively serve hotel safety management.
Five, regular inspection of hotel facilities and equipment, to minimize security risks.
Fire is always a disaster that threatens hotels. Many functions of modern hotels are concentrated in the same building, and there are many kinds of electrical equipment, which has a large power load. In addition, the installation of some electrical lines does not meet the requirements, which has also become the main cause of hotel fires. According to the survey, in the main hotels in Fuzhou, Quanzhou and Xiamen, Fujian Province, fires caused by electrical equipment failures account for about 54% of the total number of hotel fires. The main reasons are nonstandard wiring installation, bare wire ends, aging wires, wire biting by animals, unreasonable installation of electrical equipment and electrical failure. Therefore, hotels should regularly check facilities and equipment, and make corresponding records to avoid or reduce security risks.