1. What I feel most dissatisfied with in consumption is:
Commodity quality b, service quality
C, commodity (service) price d, other _ _ _ _ _ (please specify)
2. The following commodities subject to the "Three Guarantees" stipulated by the state are:
Mobile phone, B, copier C, car D, electric oven
E, other _ _ _ _ _ (please specify)
3. What are you most satisfied with the current consumption environment of many industries?
Real estate, b, telecom service, c, dry cleaning, d, catering e, shopping mall.
E, other _ _ _ _ _ (please specify)
4. You are most dissatisfied with the _ _ _ _ _ _ _ _ consumption environment in Fuzhou.
A, real estate b, telecom service c, dry cleaning d, catering e, shopping mall.
F, other _ _ _ _ _ (please specify)
5. You usually choose:.
A, shopping mall B, supermarket C, specialty store D, small shop
E, other _ _ _ _ _ _ _ (please specify)
6. When shopping or accepting paid services, the first factors you consider are:
Price B, product quality C, brand awareness D, after-sales service E, service attitude
Other _ _ _ _ _ _ _ _ _ _ _ _ (please specify)
If a business operator commits fraud in providing goods or services, it shall increase compensation according to the requirements of consumers.
The amount of compensation for consumers' losses is the price of goods purchased by consumers or the cost of receiving services.
Used twice as much.
A, 1 B, 2 C, 3 D, 4 E, other _ _ _ _ _ _ _ (please specify)
8. Have you ever bought fake and inferior products in your daily consumption activities?
A, it's B, it's not.
9. In the event of a consumer dispute, if you can't coordinate with the merchants, the first way you choose to protect your rights is:
Complain to the Consumer Council (hereinafter referred to as the Consumer Council) B. Complain to the Industry and Commerce Bureau 123 15.
C, bring a lawsuit to the court d, other _ _ _ _ _ _ _ _ (please specify)
10. Have you ever complained to the Consumer Council? Or call the hotline 123 15 to complain and report? .
A. I complained to the Consumer Council about B. I called the C hotline 123 15. Both of them have d.no.
1 1. What do you think of the services of the Consumer Council?
A, very satisfied B, basically satisfied C, average D, dissatisfied
12. What do you think is the most needed improvement in the work of the Consumer Council?
Complaint handling feedback time b, the professional quality of mediators
C. Giving the Consumer Council more power D. Others _ _ _ _ _ _ _ (please specify)
13. What do you think of the service of the hotline 123 15?
A, very satisfied B, basically satisfied C, average D, dissatisfied
14. What do you think is the most important improvement of 123 15 hotline?
Complaint handling feedback time b, professional quality of operators
C, hotline unblocked d, other _ _ _ _ _ _ _ _ _ (please specify)
15. How much do you know about the Consumer Protection Law? .
Very familiar with, can skillfully use to deal with consumer disputes.
C language common sense, nothing.
16. What do you think are the effective ways to improve the current consumption environment?
First, strengthen the management of law enforcement departments.
Strengthen supervision by the masses and implement reward for reporting.
Do more publicity and education so that manufacturers and businesses can operate in good faith.
17. What kind of anti-counterfeiting methods do you agree with?
A, Wang Hai knows to buy fake; B, law enforcement linkage; C. litigation; D. consumer associations/media complaints.
18, what do you think consumers lack most in the process of safeguarding rights?
A, time/energy b, money c, relationship d, method
19, what do you think is the reason for the appearance of fake and shoddy products?
A, the merchants are eager for quick success; B, unfavorable supervision; C, consumers' legal awareness is weak; D. there is demand in the market.
E, the lack of effective management mechanism and incentive mechanism F, the inevitable product of the early stage of market economy.
20. Tomorrow is Consumer Protection Day. What do you want the government to do?
A. Expose fake and inferior products B. Coordinate and solve problems C. Others
What is a violation of consumer safety?
In real life, the violation of consumers' right to safety is very common, which is usually manifested in the following aspects; (1), adding toxic and harmful substances to food. For example, in order to gain illegal profits and attract customers, some lawless elements add dichlorvos to ordinary liquor to pretend to be "Maotai", soak beef tripe and chicken feet with formalin, mix vegetable oil with diesel oil, and sell all kinds of spoiled and moldy foods. These commodities can not only meet people's normal needs, but also harm people's health and even lead to death. (2), manufacturing and selling counterfeit drugs and inferior drugs. Drugs were originally used to cure diseases and save lives. However, some lawless elements pass non-drugs off as drugs in order to make money, regardless of people's lives and health. After the patient takes it, it can't relieve or alleviate the disease at all, which delays the treatment of the disease. Some counterfeit drugs are also doped with harmful ingredients, which not only delays treatment, but also aggravates the condition. For example, some criminals use dirt, chicken feed, starch or cheap drugs to pretend to be antibiotics and expensive drugs for sale. 199265438+In February, students in Yinjiang County, Guizhou Province took anthelmintics from a pharmaceutical factory in Henan Province, resulting in 3 169 poisoning and 2 deaths. (3) Selling expired foods and medicines. It is also common that the sale of expired foods and expired drugs violates consumers' right to safety. Some shops cheat consumers by marking expired goods with new dates. (4) Lack of protection for daily necessities and electrical products. Such as TV sets, refrigerators and other household appliances explosion injuries, electric fans, electric blankets, electric cups, washing machines and other accidents that cause death, are all manifestations of serious violations of consumers' safety rights. (5) Cosmetics are toxic and harmful. With the development of the times, people's pursuit of beauty is becoming more and more fashionable, and there are more and more cases of cosmetic damage. Some hair restorers not only don't grow hair, but make the original hair fall off completely. Some moisturizers not only can't beautify, but also damage people's appearance. Some cosmetics even contain harmful substances that are carcinogenic, teratogenic and mutagenic. (6) The business premises are unsafe. For example, some hotel houses are in disrepair, the stairs are aging and decaying, some shops are open at the same time without taking safety measures, some shops, food and hotels are prone to electric shock, some hotels are poorly managed, and passengers' property is often stolen. These are also violations of the personal and property safety of consumers. (7) The service mode is unsafe. For example, the barber's use of tools is not distributed and disinfected, which causes customers to be injured or infected with diseases, and the hot water in the bathroom is overheated and burns customers.
Seven misunderstandings of consumer complaints
Myth 1: All consumers can complain about the provisions of the Consumer Law: consumers need to buy or use goods or receive services for their daily consumption, and their rights and interests are protected by this law. Therefore, consumer complaints other than this object do not belong to the scope of acceptance of consumer associations. Myth 2: All purchased goods can be complained. In both cases, if there are problems with the purchased goods, the Consumer Complaints Association will not accept them. One is the goods beyond the warranty period. One is improper use and man-made damage. Myth 3: If goods and services are fraudulent, you can "fake one and lose ten". The Consumer Law stipulates that if an operator commits fraud in providing goods or services, he shall increase the compensation for the losses he has suffered according to the requirements of consumers, and the amount of compensation shall be twice the price of the goods purchased or the service fee accepted by consumers. In other words, if you are false, you will lose one, and if you are not false, you will lose ten. Myth 4: All complaints can get mental compensation. Article 43 of the Consumer Law stipulates that if an operator violates the provisions of Article 25 of this Law and infringes on the personal dignity or personal freedom of consumers, he shall stop the infringement, restore his reputation, eliminate the influence, apologize and compensate for the losses. However, if some "excessive" requirements are put forward, consumers will "think twice". Myth 5: Anyone who is "related" to consumption can complain to the Consumers Association. Consumers should report the loss to the public security department in time. Of course, if you leave the goods in the supermarket and find them lost when you pick them up, the Consumers Association can intervene in mediation. Myth 6: All consumer complaint associations should accept it. According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, there are nine cases in which complaints are not accepted: 1, purchase and sale disputes between operators; 2. Consumer private transaction disputes; 3. The goods exceed the stipulated shelf life and shelf life; 4. The goods are marked as "processed products" (unless there is no real reason for handling); 5, not according to the instructions for the use of goods caused by commodity damage or man-made damage; 6. The respondent is unclear; 7. Both parties to the dispute have reached a mediation agreement and implemented it, and there is no new situation or new reason; 8. The court, arbitration institution or relevant administrative department has accepted the investigation and handling; 9, does not comply with the relevant provisions of national laws and regulations. Myth 7: Commodity quality disputes are judged as disputes involving quality appraisal by Consumers Association. Only after the relevant testing departments have made quality appraisal can the Consumers Association help consumers with legal provisions.
Who should we claim compensation from?
If the legitimate rights and interests of consumers are damaged when purchasing or using commodities, they may demand compensation from the sellers.
Consumers or other victims cause personal or property damage due to product defects. You can claim compensation from the seller or producer.
When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.
If consumers' legitimate rights and interests are damaged when purchasing or using goods or receiving services, they may claim compensation from the changed enterprise that has assumed its rights and obligations due to the merger or division of the original enterprise.
If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder.
Consumers who buy goods or receive services at trade fairs or rental counters and their legitimate rights and interests are damaged may claim compensation from sellers or service providers. After the end of the exhibition or the expiration of the counter lease, you can also claim compensation from the organizer of the exhibition or the lessor of the counter. After compensation, the organizer of the fair and the lessor of the counter have the right to recover from the seller or the service provider.
Consumers may claim compensation from business operators if their legitimate rights and interests are damaged because they use false advertisements to provide goods or services. If an advertising agent publishes false advertisements, consumers may request the administrative department to punish them. If an advertising operator cannot provide the real name and address of the operator, it shall be liable for compensation.