Meituan can rest assured to eat the compensation standard:
1, medical treatment due to food safety problems, with a maximum compensation of 2,900 yuan;
2. If foreign bodies appear in food, the maximum compensation is 3 100 yuan;
3. When the food contains illegal additives, the maximum compensation is 2000 yuan.
Extended data:
In order to ensure the effective and standardized implementation of these countermeasures, and thus solve the food safety problems, Meituan Dianping specially introduced the management measures of Meituan Dianping's catering safety, and made clear the importance of after-sales service. Consumers can make complaints through the online customer service of Meituan Review APP. The large customer service team of Meituan takeaway 500 people is on standby at any time, and a special food safety and hygiene complaint acceptance channel has been set up to quickly respond to user complaints. It can respond within 1-2 hours and solve the problem within 24 hours.
After the payment is completed, Meituan will come up with the next step of accountability to the merchants. After accepting consumer complaints, the customer service will promptly feedback the situation to the quality control team and the city team to follow up and verify the situation of the merchants. If the merchants do have food safety problems or hidden dangers, the quality control team of Meituan Takeaway will immediately offline the merchants, and add the merchants with serious circumstances to the "blacklist of honest merchants" and no longer cooperate.
In addition, Meituan Review also launched a "seven-story tower" service system to ensure the food safety of consumers, improve the quality and safety level of the catering industry, and achieve comprehensive layer-by-layer protection from every link and detail.
In addition, Meituan Review recently reached a strategic cooperation with Yikang Group, a global leader in water, sanitation, public health, energy technology and services, to do a good job in cleaning the food distribution process, avoid the problem of "secondary cross-contamination" in the distribution process, and further protect the rights and interests of consumers. A series of supervision, control and after-sales guarantee measures ensure that every user can enjoy take-away food without worry.