A period of work ended inadvertently. The efforts of the past period of time will definitely make you more promoted in your work! Should I write a work summary record? So how is the general work summary written? The following is a summary essay on the work of the hotel administration and personnel department compiled by me for your reference only. Let's have a look.

Summary of the work of the hotel administration and personnel department 1 I entered the company administration and personnel department from 20xx 10 and took over the administration, personnel, office and logistics work. Under the care, support and leadership of the superior leaders, and with the cooperation of all departments, I have done a good job in daily work according to the company's principles and policies, further improving the work efficiency and ensuring the normal operation of all work; Further strengthen various services to provide thoughtful and efficient logistics support services for the operation department; Reserve and innovate human resource management; Strengthen system implementation, etc. In the 20xx years of work, we all work around the above ideas. Administration and personnel department is the core department of talent development and management in the company, and it is also an important department connecting the preceding with the following. In order to sum up experience and push our work to a new level, the annual work of 20xx is summarized as follows:

First, the analysis of the current situation of human resources

There are xx employees in the hotel, among whom xx% are employees, xx% are employees with college education or above, xx% are local employees, xx% is the monthly average turnover rate, xx% is the monthly employee retention rate, and the monthly average labor cost is xx yuan/person (including five insurances and one gold, welfare and training fees allocated by the trade union).

Second, employee recruitment.

With the rapid development of the national service industry and the continuous improvement of people's living standards, the demand for personnel is extremely short. In addition, the service industry has a high turnover rate. In view of the operation of the hotel, according to the established staffing of the hotel, control all departments in strict accordance with the staffing and departmental salary budget. At the same time, use various recruitment channels to ensure the hotel's demand for personnel from various departments.

(a) external recruitment

1. According to the needs of personnel shortage, it is effective to arrange personnel commissioners and drivers to distribute recruitment leaflets on the surrounding township fairs from time to time.

2. Carefree Future Recruitment Network: The group recruitment network resources are used to recruit employees with slightly higher education, such as receptionists and marketers, and the recruitment of receptionists has been completed through this network;

3. On-site job fair recruitment: Zhi Ding on-site job fair channel signed a contract at the end of 20xx, and the effect was not satisfactory. The contract will be cancelled in 20xx;

4. Peer Hotel Management Group: In order to reduce the recruitment cost, for middle and senior managers, the recruitment information is released by the hotel management group and recommended by peers, with good results;

5. WeChat promotion: We use the hotel WeChat to promote the official WeChat account, and the employee WeChat forwards the recruitment information, which is better understood.

(2) Internal recruitment

In view of the vacancy of grass-roots managers, through the recommendation of the department and the assessment of the department, we should try our best to promote them from within to motivate employees. This year, we promoted three foremen from the grass-roots waiters.

Third, staff training.

In order to fully develop employees' intelligence and let employees do their best in their respective posts, Holiday Manor has established a perfect internal training management system and is committed to providing employees with training and career development opportunities. Holiday Manor provides all kinds of on-the-job and off-the-job training courses for employees, aiming at encouraging employees to continuously learn the knowledge and skills needed for future career development. Vacation manor training is divided into various forms, including new employee induction training, new employee induction training, monthly training, cross-training and external training. More than 200 training sessions were held this year, about 1000 class hours.

(1) annual training plan: each department shall, according to the work needs, formulate the 20xx annual employee training demand and outline, submit them to the administration and personnel department for summary review, and submit them to the general manager for approval;

(II) Induction training for new employees: The Administration and Human Resources Department provides induction training for new employees every month, so that employees can quickly integrate into the working environment of the hotel. Training mainly includes: corporate culture, organizational structure, what business departments should know and meet, customer service concept, employee etiquette norms, fire safety, personnel policies, etc.

(III) On-the-job skills training for new employees: Each department formulates the "On-the-job skills training plan for new employees", which is compiled by the administrative human resources department. According to the training plan, all departments will train new employees in job skills, and only after passing the job skills training can they become full members.

(IV) Monthly training: Each department shall formulate the "xx training plan" for the next month on the 28th of each month, which shall be summarized by the administrative human resources department and submitted to the general manager for review. Training shall be conducted at least twice a month, with attendance, training records and training pictures every time. The administration and personnel department randomly checks the implementation of monthly training in various departments.

(5) Cross-training: According to the needs of different positions in the same department and different departments, cross-training in rotation can solve job conflicts, cultivate employees' awareness of empathy and the ability of unity and cooperation between departments, optimize post staffing, reduce employee turnover rate and maintain a stable service level. For example, the hot spring department and the outdoor male guests, the female guests and the gate, the catering department and the housekeeping department cross each other and change jobs.

(6) External training:

1, organize employees to actively participate in various trainings arranged by the group company;

2. In order to meet the work demand of the outdoor life-saving post of the hotel, Wen Jie, an employee of the hot spring department, was arranged to go out to Guiyang to train lifeguards on May 9 this year-14. After a week of training and examination, Wen Jie successfully passed the lifeguard qualification examination and obtained the qualification certificate.

Fourth, salary and benefits.

Salary and welfare is a concern of every employee, and it is also one of the key factors to improve employee satisfaction. In order to enhance the market competitiveness of hotel staff recruitment, salary and welfare management is one of the key tasks of the hotel at this stage, based on the principle of "fairness at home and competitiveness abroad".

(1) Submit the Company's Remuneration in combination with the mastery of the remuneration of the same industry in this region and the remuneration of the existing positions in this company.

The capital grade table shall be submitted to the heads of various departments for deliberation and revision, and then submitted to the general manager, executive director and the head office for approval. The salary composition of employees is: basic salary+post salary+attendance award+length of service+performance+high temperature subsidy.

(2) Strengthen the management of employee attendance system, improve the efficiency of employee salary review, and ensure that the monthly salary is paid before 12.

(3) Employee benefits with five insurances and one gold: I bought three insurances for employees in June 5438+February of 20xx; In June this year, we began to buy five insurances for employees who have turned positive, and housing provident fund for employees who have been over one year or more.

(4) Strictly implement the "Seven Assessment Management Systems", add and subtract points for employees' performance at work, and realize effective management. The addition and subtraction points in the assessment are directly included in the salary.

(five) legal holidays, arrange the kitchen to add meals for employees, improve food.

(VI) Due to the inconvenient transportation where the hotel is located, in order to facilitate employees' travel, the company provides free shuttle buses for employees in the morning and evening.

(7) The company takes the phone bill donated by the hotel broadband fee as a subsidy, and provides free phone bills and traffic telecom cards for middle and senior managers.

Verb (abbreviation for verb) employee relations

Employee relationship management is one of the important functions of human resource management in the company. Good employee relations can make employees feel satisfied psychologically, help to improve their willingness and enthusiasm for work, and also ensure the effective implementation of the company's strategies and goals to a certain extent. It can be said that employee relationship is a key factor affecting employee behavior, attitude, work efficiency and execution ability, which deserves the great attention and concern of enterprise managers.

(1) The employee shall sign the labor contract in time, and the labor contract signed with the employee from 20xx 10 to 20xx August 3 1 is one year. In order to facilitate personnel management, the manager's office meeting decided that employees who have signed a labor contract for one year should renew a supplementary agreement to extend their labor term for two years, and new employees should directly sign a three-year labor contract from September 1 day of 20xx.

(2) Handling two labor disputes before the acquisition of the company in 20xx: Lei Zonggui and Shao Yong.

(3) In order to enrich the cultural life of employees and enhance the cohesion of enterprise teams, the Administration and Human Resources Department organized a fun swimming competition for employees in summer on June 1 1 day of 20xx. Employees of all departments actively participated in the competition and actively cooperated to make the competition go smoothly.

(4) In order to improve employees' dining satisfaction, the dining standard was raised from 15 yuan/person/day to 20 yuan/person/day. On July 24th this year, we organized a symposium for all the staff to put forward reasonable suggestions on the improvement of staff meals.

(5) In order to strengthen the cohesion of the management team, organize the construction activities of the management team from time to time, such as watching the orchid exhibition at Baihuadu, enjoying rape flowers on the roof, picking grapes on the dock, etc.

Administrative work of intransitive verbs

(1) dormitory management:

1. The boys' dormitory on the second floor of the management office was recovered and moved to the boys' dormitory in Xincun;

2. Strengthen the health and safety inspection of the dormitory and strictly implement the dormitory management system.

(II) Administrative vehicles: strictly regulate the "vehicle management system", register vehicle records in real time, and require the company's vehicles to park in the hotel after work.

(3) Archives management: personnel and administrative data are rearranged and filed, and the labels of documents are unified.

(four) the implementation of the manager's office meeting system, agreed on important matters.

(5) Complete the application materials for the 3A scenic spot of the hotel.

(6) Administrative procedures:

1. Strict examination and approval procedures for contracts, meetings and documents of the head office;

2. Complete the reimbursement of administrative expenses in all areas of the hotel before 25th of each month.

(VII) Complete the production of KT board for corporate culture promotion in the office area.

(eight) to complete the preparation of facilities and equipment for the meeting room of the new office building.

(9) Quality inspection: organize 1-2 hotel quality inspections every month, and follow up with relevant departments for rectification in time.

(ten) to complete the registration of the change of business license property rights.

(eleven) with the security property, completed two fire drills and a "safe production" special training class.

Seven, lack of work

(1) The tap water pressure in Xincun dormitory is not enough, which brings inconvenience to employees' accommodation. Please ask the engineering department to add a booster pump to the dormitory.

(2) Due to the irregular vehicle management in the early stage, vehicle violations cannot be handled in time. Now the vehicle management system is strictly regulated, and it is required to check the violation once a month, and whoever violates the rules will be responsible.

Summary of the work of hotel administration and personnel department. The first is to be a good executive.

Grasp the dining needs of employees in time and provide accurate restaurant information to leaders.

Second, the questionnaire survey.

The content is closely related to the staff, such as the hygiene of the dishes, the taste of the dishes, the taste of rice and staple food. Through investigation, we can not only find the advantages of restaurant management, but also find some shortcomings, so as to continuously improve the overall satisfaction of hotel employees.

Third, the driver team:

1. Strictly control vehicle fuel consumption and formulate correct accounting methods.

At present, the hotel is equipped with three cars, except the general manager's car, and the other two are used by the hotel for daily use. In order to better control the fuel consumption of vehicles, the administrative authorities have formulated rules and regulations on vehicle departure, detailed registration of departure routes and monthly fuel consumption statistics. On the one hand, it is to control fuel consumption; The second is to restrain employee behavior.

2. Strengthen communication with the automobile department to minimize the cost.

In the process of car departure approval, the purchasing department often goes out to pick up the goods on weekends or at night. Through a period of statistics, employees have accumulated more overtime hours, which has caused a burden on the cost of human resources. Through communication with the purchasing department, except perishable fresh food and urgently needed materials, the goods are generally picked up on normal working days, which greatly saves labor costs.

In addition to the daily training of hotel etiquette, the driver team also carried out other related training, such as airport pick-up service. In the daily service, except for the vip guests who meet the airport concierge, the driver usually picks up the plane alone. In order to standardize the reception service, the concierge is invited to train the motorcade drivers, including the service process of picking up the plane.

Actively organize birthday activities for hotel employees. Staff activity is an effective regulator to alleviate the tense working environment, and it is also a way to enhance team cohesion. This year, * * * plans to organize eight birthday staff outings, including rafting, singing, climbing Xiangshan, barbecue buffet and watching movies. , colorful and interesting.

In August this year, the southern region was hit by Typhoon Morakot, which caused great losses to compatriots' lives and property. In order to help the people in the disaster areas tide over the difficulties and rebuild their homes, we actively organized a donation activity with the theme of "Helping Taiwan Province compatriots together". All the donations of 3256 yuan were handed over to the streets for the living needs of the people in the disaster areas.

Work Summary of Hotel Administration and Personnel Department 3 In the past 20xx years, although some achievements have been made in human resource management, there are still some problems. Therefore, the work in 20xx will be continuously improved on the basis of this year, and the following plans will be made:

First, establish and improve the safety and health management system of employee dormitory, so that employee dormitory can truly become a warm home for employees.

1. Improve the inspection mechanism of staff dormitory, strengthen the notification of health and safety inspection, change the current monthly spot check into normal inspection, and put an end to the use of high-power electrical appliances, smoking and drinking through inspection, so as to make the dormitory truly safe, hygienic and satisfactory to everyone.

2. Strengthen the management function of the dormitory leader, stimulate the management passion of the dormitory leader through the reward and punishment system, hold regular meetings of the dormitory leader, listen to the opinions of the dormitory management, and find the reasons from the management.

3. Do a good job in the management of all kinds of assets in the dormitory, maintain all kinds of facilities and equipment, guarantee some assets that need warranty and maintenance in time and quickly, improve management efficiency and serve every employee in the dormitory well.

4. Strengthen the duty management of dormitory administrators, make the management of dormitory administrators a mere formality, truly achieve the role of supervision and inspection, and do a good job of effective communication between employees and human resources departments.

5. Do a good job in cleaning, counting and reporting the loss of cotton fabrics.

Two, strengthen the assessment mechanism of the staff canteen, improve the quality of food in the staff canteen.

65438+

2. The health status plan of the staff canteen is also included in the assessment management mechanism, and the health status is also assessed, and rewards and punishments are given at the same time, so that the overall quality of the staff canteen is improved and improved.

3. Publish the menu of the staff canteen, make the weekly menu, the most popular dishes every month, the dishes recommended by the chef, etc. And innovative development of dishes.

Third, strictly approve the departure of the driver team and pay the fuel consumption fee on time and accurately.

1. Safety is the most important thing for the driver team. Therefore, the approval of all departments should be strictly implemented to prevent accidents caused by unapproved trips, just in case, so the approval of trips will be strictly required.

2. In view of the fact that automobile fuel consumption and maintenance costs are the focus of financial internal control inspection, the data should be clear, the expenses should be clear and the approval should be perfect every month.

Fourth, employees' birthday activities are more demanding, and all kinds of hotel activities are proactive.

1. Provide employees with more colorful birthday activities with diversified forms and locations.

2. On New Year's Eve, all kinds of speech contests and singing contests organized by human resources are actively planned to make the activities wonderful, and all departments have enthusiastic participation.

Five, the administrative requirements have been further improved.

1. Continue the monthly pest control and disinfection work to ensure the sanitary conditions of the hotel.

2, strict attendance discipline, check the attendance of employees to and from work, and maintain the hotel attendance system.

3. Actively participate in various activities organized by the community to improve the reputation of the hotel.

Summary of the work of the hotel administration and personnel department 4 For everyone who pursues progress, it is inevitable that they will not make an "inventory" at the end of the year, which is also a spur to themselves. The past year was a busy and full year, and it was also a year when I started my job from unfamiliar to familiar. Little by little in this year's work let me keep learning and growing. Looking back on my work in the past year, under the correct leadership of the company's general manager, with the active cooperation of various departments and the support and help of my colleagues, I have always been strict with myself. According to the requirements of the company, I gave full play to the work function of literature serving the grassroots and assisting the government, and completed my own work. Although there was no vigorous victory, it experienced extraordinary tests and tempering.

I. Review of 20xx's work.

1. Office daily management: Administrative work is an area I am familiar with. As the person in charge of the administration department, I clearly realize that the administration department is the hub for the company to connect the preceding with the following, communicate with the outside world, coordinate the left and right, and contact the four parties, and is the center for promoting all work towards the established goals. Counting administrative work can be said to be complicated, including word processing, file management, document approval, meeting and activity arrangement, etc. Faced with a lot of complicated and trivial daily work, I strive to strengthen my sense of self-work, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes. Administrative work closely revolves around the work priorities formulated at the beginning of the year, fully combines specific work practice, constantly develops work ideas and innovates work methods. Through nearly a year's work and study, my working mode has made a new breakthrough and my working style has also changed greatly. Now I will summarize the work of last year as follows:

1) Key control and internal management of administrative overall planning. Internal division of administrative work, front desk clerk management, office cleaning, data distribution and sorting, logistics, after-sales and maintenance supervision.

2) Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, office supplies, labor insurance benefits and other commodities of the company; Contact the office equipment maintenance cooperation unit; Negotiate preferential terms and gifts with drinking water companies; Compare the procurement channels of office supplies and find suppliers with high cost performance.

3) Love your job, be strict with yourself, and straighten your job. Carry out every work with the attitude of "modesty", "prudence" and "self-discipline" and earnestly perform their duties.

4) Do a good job of coordination. As the core department of logistics service and office coordination, administration plays an important role in straightening out the relationship between departments, improving management efficiency and ensuring upload and release. Over the past year, the administrative department has started its work with communication and coordination as the starting point. While doing a good job in organizing documents and meetings, we should pay more attention to cooperation with various departments.

5) Do a good job in the company's writing. Draft comprehensive documents and reports, take charge of the minutes and arrangement of office meetings, refine meeting minutes and main points, and implement relevant resolutions of the meeting; Earnestly receive, distribute and supervise the relevant documents of the company; Timely convey and implement the spirit of relevant meetings, documents and instructions of the company; Organize and file important documents and approvals of the company, and do a good job in filing management.

6) System construction. Cooperate with the general manager to further supplement and improve the original rules and regulations, including administrative personnel, finance, after-sales, business, etc., and formulate new rules and regulations according to the current situation of the enterprise to meet the needs of enterprise development.

7) Implement the personnel and labor management of the company. Organize and implement the company's labor personnel and employee attendance control and supervision, standardize labor contract management according to relevant personnel regulations, and do a good job in signing, dissolving and file management of labor contracts. Go to the labor management department to handle all the formalities of employment and payment of social security (endowment insurance, unemployment insurance and medical insurance) according to law. Reflect the standardization of the company and solve the worries of employees.

8) Organize and provide logistics services for meetings of directors and other departments of the company. Implement the pre-meeting preparation, meeting data collection and post-meeting meeting records, sorting and key refining and summary of various meetings.

2. With personal experience and teaching methods, assist the sales department to gradually establish and improve customer files and strengthen management.

3. Strengthen self-study and improve professional level: As the director of the administrative department, his own quality and working ability are the basis for determining whether the office can operate normally, and the key to play the role of "connecting the preceding with the following, connecting the inside and outside, coordinating the left and right, and connecting the four sides", which plays a decisive role in promoting all work. With the development of the times and the needs of the new situation, I feel the burden is getting heavier and heavier. My knowledge, ability and experience are still far from the requirements of the company and the work effect I want to achieve, so I dare not take it lightly and continue to study. Learn from books, from the general manager and other department leaders, and from your colleagues around you. On the whole, I think I have made some progress in the past year. After continuous study and accumulation, I can handle all kinds of problems in my daily work with ease. The ability of organization and management, comprehensive analysis and coordination has been improved to a certain extent, which ensures the normal operation of all the work in this position. Be able to treat all tasks with a correct attitude and work hard to implement them in practical work. Actively improve their professional quality, strive for the initiative in work, and have a strong sense of professionalism and responsibility, and actively strive to improve work efficiency and quality.

Second, problems at work.

Since I took office, I have deeply realized that status comes from achievements, innovation improves efficiency, learning improves efficiency and narrows the gap. Looking back on the past work of the administrative department, although there are some innovations and achievements in the work, there are also some problems and shortcomings. Mainly manifested in:

1) The company is a brand-new environment for my life. Its original system, including colleagues' ways and means of doing things, requires a process of understanding for me. A lot of work is done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

2) Sometimes we turn a blind eye to the shortcomings of some daily affairs, are not careful enough, are not sensitive enough, and some work is not well coordinated. In our future work, we should consider the problem more thoroughly.

3) There is still a certain distance between my management level and the company's efficient requirements. Department personnel management is not detailed enough. In the future, while striving to improve our own management level, we will pay more attention to the training of subordinates and further strengthen management.

;