Recalling the application for the company's customer service position at the job fair seems to have just happened; But now I have changed from an ignorant student to a xx employee with job responsibilities, and my work has changed from unfamiliar to familiar.

First of all, the following is my main work in the past year.

1. Handle the procedures and certificates of the owner's house expropriation and decoration, and file the owner's information, files and keys; Among them, X households are delivered to the park, X households go through the handover procedures, X households go through the decoration procedures, and X households stay in the owner.

2, accept all aspects of information, including the owner, decoration units, real estate companies, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, X copies of annual work contact sheet and X copies of rectification notice are sent; Warm reminder x copies; X copies of departmental meeting minutes and more than X copies of large-scale project release notes.

Second, in the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember when the houses in xx and xx Gardens were delivered, because time was tight, there were fewer people and the related work was more complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially X days before delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw xx's calm and sweet smile and skillful reception skills from afar, a wave of ripples appeared in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers?

Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

I realized the importance of details in my work and life. Because of its "oblique", the details are often despised or even ignored, and people often feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

3. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park marking system and the layout planning of area X, I will treat it seriously and responsibly, and try my best to do it well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of photoshop and coreldraw software.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join xx as soon as I graduate from school, a lovely and excellent team. The cultural concept of Greentown and the working atmosphere of Housekeeping Department have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!

2. Personal annual work summary of the business department

Stone, summer comes and winter comes. Under the correct leadership of the superior leaders, according to the overall deployment and work requirements formulated at the beginning of the year, I take the service concept of "customer first" as the main line, adhere to high standards and strict requirements, treat customers sincerely when facing customers directly and providing services to customers, be warm and thoughtful, treat customers politely, standardize operations, perform duties quickly and efficiently, and faithfully; Review the past and look forward to the future. Whether I am engaged in front desk, administration or sales, I have learned to treat my work with a pragmatic attitude, treat ordinary work with an open-minded and tolerant attitude, and experience the charm of service and the true connotation of "customer-centered" in the day-to-day welcome and delivery.

First, lay a solid foundation.

As a salesperson, in my work, I can try my best to play the life purpose of "management is service, innovation is transcendence, and work is dedication", earnestly perform my duties with a positive and sunny attitude, and make due contributions to the development of our xx car.

(A) continuous learning, enhance the sense of responsibility. After work, I seriously studied the knowledge about automobile sales. Through the study, I deeply realized that there is no trivial matter in the work, and understood that any detail may affect the quality and effect of the work.

(2) Pay attention to the dynamics and master the industry information. With the increasingly fierce market competition among automobile industries, I know that information is benefit. Therefore, I pay close attention to the dynamic information of the industry, and institutionalize, standardize and regularize market research and information collection, analysis and collation. Establish a stable and reliable information channel through market research, business negotiation and other methods.

(3) adjust the strategy to adapt to the ever-changing market sales model. The lifeblood of sales is the market, and the lifeblood of the market is change. At work, grasping the lifeblood of the market is to have strategies and measures to deal with market changes. With the support and help of my superiors and colleagues, I can adjust my sales strategy in time according to market changes and treat each case separately. As long as it is beneficial to our interests, regardless of size, I will resolutely operate and try my best to turn it into an effective order.

Second, love their jobs and take care of the overall situation.

As a car salesman, I deeply understand the principle of "customer first", especially for the customers we face, a standardized and meticulous attitude can not only promote customer consumption, but also effectively enhance our brand. I have always been strict with myself in my work, standardizing every detail, and doing "diligent legs, hands and mouths" with care, patience and heart.

Third, pay close attention to service and enhance image.

Details determine success or failure. Therefore, I pay attention to service attitude, service skills and service level, give full play to the professionalism of quality service, and use professional polite language and service attitude to mobilize and arouse customers' desire to buy. There is a good saying: "Service comes from sincerity". Only by doing this can we achieve the goal of "winning customers' feelings with my sincerity". I won more space and business opportunities with sincerity, and enhanced our image through this series of standardized and unified services.

Fourth, pragmatic and enterprising, unity and cooperation.

Diligence and dedication are the minimum requirements for staff. At work, I treat all tasks with a correct attitude. At the same time, I have always attached great importance to the relationship with my colleagues, and I am good at mobilizing and exerting everyone's enthusiasm and innovative spirit, and strive to create a harmonious and efficient working environment. Because I believe that "unity is strength". Only by uniting can we gather strength, integrate strength and do a good job.

Tian Xingjian, a gentleman strives for self-improvement; The capacity of the earth is limited, so a gentleman must constantly cultivate his own virtue to undertake the world. I understand that this is the principle and true meaning of doing things for people. As far as the mind is concerned, the pace can go. No matter how good the plan is, action is the key. Form cannot represent essence. Saying is better than doing. In the future, I will continue to strengthen my study, master the necessary knowledge and skills, and do a good job in automobile sales. I will try my best to overcome difficulties, raise all my work to a new level and make my due contribution to the development of xx.

3. Personal annual work summary of the business department

Time flies. Looking back on the launch of "XXXXX Project" in 20xx, XX Petrochemical realized transformation and upgrading, and entered a new milestone of rapid development. XXXX Petrochemical is fortunate to be the key supporting enterprise for poverty alleviation in China petroleum industry. This is a good policy of the government to help the poor and bring us good opportunities. It is also a successful practice of the poverty alleviation model of China petroleum innovation industry, which has given enterprises a soaring wing.

As XXXX people, we really feel the pace of enterprise growth, just like the moment when teenagers experience bone growth and muscle fullness, full of joy and pleasure; Like a girl who is about to get married, she is full of longing and expectation for the future; Like a middle-aged man who has experienced vicissitudes, he looks back on the past and saves himself, full of confidence and comfort. Because of nearly nine years of hard work and hard work, we are brave and practical, we judge the situation, and we develop scientifically and steadily. The comprehensive management department is also quietly exercising its departmental responsibilities and contributing its due strength to today's growth.

As a functional department of the company, the comprehensive management department is the throat of communication, the link between left and right, the center of information transmission, the "external brain" to assist leaders in decision-making, and the hands and feet to handle daily affairs. It can be said that the position and function of the comprehensive management department is in a decisive position for a company.

Counting the work of the general management department, it can be said to be complicated. The completion of various tasks, such as personnel recruitment and training, employment and resignation processing, document processing, file management, meeting arrangement, office supplies and daily necessities procurement, foreign affairs reception, vehicle management, canteen management, dormitory management, etc. It is a test of responsibility and working ability. How to simplify the complex, ensure foolproof, and how to obtain efficiency at the lowest cost are all these. People from the general management department

Although the salary of the staff is relatively low, everyone can work together in Qi Xin, work hard and try their best to finish all the work smoothly.

4. Personal annual work summary of the business department

The first half of this year is very important for the development of the whole company. Personally, it is full of challenges, opportunities and pressures. Over the past six months, I have learned a lot and grown a lot. Not only has my business level reached a new level, but I have also made great progress in dealing with emergencies and ways of doing things. Now let me sum up my personal gains in the first half of this year.

First, do a good job in the preliminary investigation, so as to be prepared.

Through the accumulation of working in the company, I realized that if I want to expand my business and set up a company in a place, I must have a comprehensive understanding of the local market. In this way, after I was transferred to xx Company by the company, I made great efforts to learn more about the local gas situation. Through investigation, I found that the current gas market in xx area is very chaotic and the competition is extremely fierce. Not only some established large gas companies, but also some group companies have recently transformed into the new energy industry team, and they are full of small bosses such as real estate, heating and civil engineering, which can be described as "satisfactory". The intensity of competition is unexpected, and it is not easy for our company to "share a piece of cake" in such a market environment.

Second, carry out the work and conscientiously complete the task.

At work, I have been adhering to the concept of "if you want to understand the market, you must go deep into the market". After being transferred to the front-line position in the market, I completed xx field research projects and wrote X project reports and xx project proposals with the help of leaders and colleagues, which not only gave me a deeper understanding of the whole gas market, but also provided first-hand valuable information for the company's future development. Market development is inseparable from information, and timely and accurate acquisition of valuable information is the fundamental guarantee for market development. Check the information online frequently, try not to miss any valuable information, keep abreast of the gas market dynamics, and provide certain basic information for the company's investment decision.

Third, strengthen study and pay attention to improving personal quality.

I regard practical work as a learning opportunity to understand market development and improve personal quality, learn theoretical knowledge from practice, and then apply the theoretical knowledge I have learned to practice. Constantly improve the learning methods, stress the learning effect, and "learn at work, work at study". Through work practice, I can not only effectively engage in management work, but also carry out market-related business. At the same time, I am confident to do a good job in the management of regional companies. I am trying to develop myself into all kinds of talents and make myself a talent suitable for the company's future platform.

From a fledgling ignorant teenager, he gradually grew into the backbone of the company's business. This great achievement can not be separated from the concern of company leaders and the help of colleagues around them. In the second half of the year, I will continue to strive to improve my professional quality and work with a positive, active, confident and passionate attitude. I am willing to work hard for the realization of xx Gas's corporate goals and corporate vision for life!

5. Personal annual work summary of the business department

In a blink of an eye, 20xx years will soon pass. Looking back on this year, I felt a lot, especially because I took more than three months off this year, which had a certain impact on the work and business of the office. In addition, the child is still young this year, so I can't devote myself to my work, and my work performance and enthusiasm have declined. Therefore, I would like to thank all my colleagues for their tolerance and support for my work this year. If I were 20xx, I would definitely work harder. Now I will summarize my experience and feelings in sales this year as follows:

I. Complete the work in 20xx years

The annual sales task of 1 and 20xx is 1.09 million, and the actual sales is (as of February 6 1), which has completed the sales task set at the beginning of the year.

2. The area I am responsible for is Xin 'an Street from Xin 'an East Road to Yangguang Road in Qiandao Lake Town.

Second, the shortcomings of 20xx work

1. Dealers and salespeople cannot sell all goods.

Every product has its life cycle and a certain market capacity. At the peak, the price will definitely be low, and the profitability of manufacturers will also be low, and they will begin to decline gradually. Therefore, it is necessary to constantly update products and introduce new products to make up for it. Although the company's variety development has improved in recent years, compared with other companies, the products are still relatively single. In the actual sales work, due to various reasons, the market awareness of some products is not high, and there is great pressure to sell all products in the sales work, especially after visiting Wuhan.

2. The supply and ordering organization is lax, which affects sales.

There are many shortages this year, which has a great impact on product sales. There are many reasons here: First, dealers also know that the company's promotion is very strong after July-August every year, so the inventory and order quantity in the early stage are insufficient, and orders are placed after the peak sales season, which leads to centralized orders, desperate production and queuing for delivery. The second company's sales emergency plan is missing. This year, a stupid water pollution incident happened in Jiande, which caused Tonglu, Fuyang, Hangzhou, Jiaxing and other places to snap up our products, resulting in the lack of our products in these areas.

3. The advertising of other products is not in place and the promotion is weak.

There are no plans for other products currently on sale, and there is no strong product and selling point promotion like water promotion. There is no complete promotion plan throughout the year, and the selling points of advertising planning are not prominent, which makes dealers and end customers always feel that I have more now, my purchase price will be on the high side, and there will be more promotion next month. , indirectly affect the inventory quantity of dealers and end customers.

4. There are drawbacks in the sales policy, and there is a lack of enthusiasm for mobilizing sales staff.

Although the company has generally given employees several salary increases this year and adjusted the relevant welfare policies of our employees, there are still some drawbacks in the reward policies in sales tasks and performance appraisal. The set reward policy is not directly proportional to the step-by-step growth of sales tasks and sales performance, but is directly proportional to the step-by-step decline, and some even set a reward limit, so that sales personnel will lack enthusiasm when they reach the limit, and there will be an embarrassing situation of doing or not doing the same. In my opinion, bonus is the company's sales policy for sales staff. Only when the company takes the initiative to instill this policy into the hearts of salespeople will salespeople be more active and work harder to promote the company's products.

5, internal and external logistics division of labor is not clear, the management system is not perfect.

Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in business work, I have always taken my job responsibilities as the standard of action, starting from bit by bit in my work and strictly demanding myself according to my responsibilities. However, in practice, it is often found that as a salesperson, you need to fill in a large number of reports and count relevant sales data. I often run business for half a day, sort out reports, photos and other data for half a day, and even say that I have to hand in reports temporarily and work overtime to summarize data at night. In my opinion, sales staff need to master these data in order to adjust sales strategy in time; The office manager should also know these data, so as to supervise the authenticity and work enthusiasm of the salesman's data.

Third, there are shortcomings.

Summing up my work in the past year, I still have many problems and shortcomings in my work, and I need to learn from other salespeople and peers in my working methods and skills. Therefore, it is planned to focus on the following aspects in 20__ years:

1. Work hard, actively expand and maintain the hospitality relationship, and ensure the completion of the 20__ year sales task.

2. Do a good job in sales and communicate with customers in detail from the aspects of product price, quantity, quality and service attitude.

3. Actively maintain good customer relations and constantly develop new customers.

Qiandao Lake is a tourist attraction, and the conference economy of Qiandao Lake is becoming more and more important. Therefore, as a key development and maintenance unit, I will actively expand the product use and use area of many hotels on the route.